Assistance With Your Existing Order

NOTE: If you did not purchase your item directly from Sylvane - we cannot assist you with support on your product. Please contact the establishment you purchased your item from or the manufacturer of your product for assistance.

Please fill out the form below. Please include as much detail as possible as this will help us to expedite your request. Inquiries are typically responded to within 1 business day. Our customer support department is open Monday-Friday, 8:30AM - 5:00PM EST.

If we require additional information in order to address your request we will contact you by email or by phone.

Requests for return authorization or replacement units should be submitted on our return form.