Customer Service

Sylvane is committed to providing our customers with a secure and satisfying shopping experience. To purchase by phone or to inquire about the products found on our website, please contact us at (800) 934-9194, 24 hours a day, 7 days a week.

Please check our Frequently Asked Questions to find immediate answers to your questions.

Help with your existing order
For assistance with your existing order, please choose one of the ways below to contact us.
Online Support: For fastest service, submit your inquiry online 24 hours a day.
Phone Support: (800) 934-9194 (Monday - Friday, 8:30AM - 5:00PM Eastern Time)
Our customer support representatives are happy to assist you.

Exchanging or returning a product
We are committed to your satisfaction. If you are not 100% satisfied with your purchase, you can return it as stated in our generous 30 day money back guarantee*. To expedite this process, please use our online return form.

Please be sure to check our return policy for additional terms and conditions.