A Selection of Current & Past Corporate & Government Clients
|
|
A Selection of Individual Customer Email Testimonials
I can't tell you how pleased we are with our machine that we purchased from your company! Peggy B.
Thank you for my Apollo goLITE BLU. It has been a support for me through the winter season. Also, it is compact and easy to place on any surface. I have found it to be an excellent tool during dark days with minimal sunlight. I would recommend the product for anyone.
I would like to commend you on your speedy service. I order many items online and your company tops the list for delivery speed. Joyce W., Connecticut
I wanted to say thank you for the products I just ordered. The ease of ordering and the speedy shipment was amongst the best. It is not too often that you find a reliable company, but this is it. I even contacted customer service to resolve a concern over me forgetting to use a coupon. It was responded to that day and a credit was done to my order for $2.00. Reliability goes a long way when the economy is unstable. Companies that have reliability and stand by their products succeed in this environment. Keep it up and don't lose sight of the right ways to handle a business. Listen, respond, and stay to your word. Thanks again. Robert K., Florida
I cannot thank you enough for the extraordinary speed of receiving my order for a dehumidifier! I ordered it yesterday and it arrived today!!! Our basement flooded on Saturday with four feet of water, and our old dehumidifier was floating in the messy water. Once the electricity came back on and the sump pumps could get out the water, the basement was still cold and damp. When I ordered the dehumidifier, I anticipated 4-5 days for it to arrive, since I thought it would be shipped from Georgia, and so anticipated more days of dampness. I cannot express what a joyful surprise it was to see that big box in my garage, and it is happily extracting moisture from my basement at this very moment. Thanks so much! Mary M., New Jersey
Thank you so much for your help. It's always nice to deal with courteous, efficient customer care (which is hard to find these days). I will certainly recommend your company to my friends who are thinking of purchasing an IQAir. Kurt P.
Our shipment made to us right on time, love the product. Everyone at Sylvane has been very courteous, and I greatly appreciate it. Thank you very much. Brenda P., CA
Once again, thank you so much for your speedy response and professionalism, Stacey. You are a pleasure to work with and I will be anxious to order from you directly when the time comes. Take care! Anne L., Tomahawk, WI
Thank you for this great product, it is making a huge difference in my life and making my allergies a lot easier to deal with! I will definitely buy more products from you! Kristi Aldinger
Stacey, Thank you for the quick response to my inquiry. My experiences with Sylvane have been nothing short of professional and efficient in processing and response. I will continue to refer others to Sylvane in the future. Thank you, Charles Dillin
Dear Stacey, I had stated before I have already purchased another humidifier from you folks. The order #805S63794 is my new purchase. I thank you for your very quick response on my previous purchase. Sylvane has excellent customer service! I appreciate that very much. I will check you folks out when it comes to future purchases. Sincerely, Mark Chevalier, Claymont DE
Thank you for your help and quick response Stacey. I appreciated your great service and making my purchase and refund a pleasant experience. Thanks again, Wenjun, Foster City CA
Great Job !!! Everything came on time, and in good condition. Keep up the good work. Mark Bell, East Tawas MI
Thanks for the quick response to my query. I received the Vornado early this afternoon – 1:00 – and it’s working perfectly. Thanks and congratulations to your folks at Sylvane for the exceptional response and service. This will be passed on to Vornado Corp. and others. Thanks, Ralph Paradiso, Columbia MD
Thank you so much for answering my email request yesterday sooo quickly. It certainly allayed my fears when I checked the tracking number and realized it would arrive the day after, which is today. And it did. Many thanks. It’s your courteous response that I will remember and I will buy from you again. Many thanks indeed! Robin Cirolia
Thank you so much for your prompt response. I will recommend your products to my friends. Thanks! Marcy
Thank you for your prompt response, I am pleased. To be honest, it is likely that your first message was caught up in my spam file (This one was but I was looking for it because of your phone call) Thanks again for your follow up and diligence. Tom Hiniker, Lexington, Massachusetts
Thank you! Just got the Quiet Flo 2day. I really appreciate the follow up. Good customer service is very rare these days. Will do business again with your company. Pretty soon probably! Take care Jerry Reffner, Placerville CA
I would like to take the time to thank you folks. I checked out your web site it was very informative and a great help to me deciding on what unit to buy. I received the unit on the day it was supposed to be delivered. It is working right now doing exactly what I wanted it to do! There was some sort of problem with my billing address and shipping address and one of your representatives called me to make sure the billing information was correct. I thanked the fellow for calling to confirm the card number and my address. He told me some customers would take offence on re checking their billing information. I assured him that I was pleased to know that your company took the time to one, confirm my account and make sure I was in fact who I said I was! Thank you again for a great product and it was a true pleasure doing business with a company that I feel really cares about the customer?s needs and security. To Sylvane and the whole staff. Thank You! Edward C., Eustis, FL
I am so pleased with my choice of Sylvane for not only this purchase, but the likelihood of a long future relationship, I have been encouraging family and friends to place the Sylvane web site in their favorites for future reference. I know they will have the same satisfaction with a future purchase like I had. I know I can guarantee you my business in the years to come. Ralph P., Wellington, OH
It is a beautiful thing when customer service actually means something to a company, and one of the main reasons I will continue to do business with Sylvane, thank you very much for your quick response. Bobby K, Reading, PA
Thank you. I recently purchased a Danby Dehumidifier after reviewing an article on Consumer Reports website. Your sales person was very professional and answered all my questions. The best surprise was after ordering on a Thursday morning and not expecting the product until Monday, it arrived on Friday afternoon - the next day. Wow!!! I've had it operating for over 1 week and am very satisfied with the product and your online store. Thanks for making a difficult process work well! Jerry R., NJ
Thank you for your prompt and courteous reply. Your service is excellent and you'll have my business in the future. John M., Columbia, CA
I wanted to compliment you on your incredibly speedy service. I ordered the air purifier on Wednesday and received it Thursday afternoon. I'm very impressed. Thanks so much. Mary G., Towson, MD
I am delighted to report that the new unit works perfectly and your company has been excellent about customer service. Thanks. Betsy F., Elmira, NY
Thank you very much Stacey and Sylvane for your quick response and handling! Great customer service with this customer care case and when I have called before with questions about the product I purchased. Cherylin L., Hawthorne, CA
Once Again, I could not have gotten this product any faster if it was available next door. Incredible service...Thanks Again! Mike F., Grasonville, MD
Thank you for your professional service. It is refreshing to deal with people like yourself. I look forward to dealing with your company for future needs. Best regards. Bachir S., Harleysville, PA
Thank You, Thank You for your excellent, super and professional service with my recent order for my IQAir HealthPro Plus Air Purifier. Your prices and terms are the BEST. I received my IQAir Purifier with the additional filters dead on time as promised. The installation was a breeze, thank you for being the BEST INTERNET WEB SITE. We will certainly pass on the word to all our friends. We shall definitely seek your opinion on a Vacuum at a later date. Thank you AGAIN and AGAIN. Philip R., Plantation, FL
I gotta let you folks know how very impressed I am with your service. My order was processed and shipped ON THE SAME DAY that you received it. It's obvious that you not only promise good service - you provide it! I would gladly recommend your company to my friends . . . and I will. Steve W., Bethany, OK
The de-humidifier arrived in good condition and on time. Thank you for great service. Michael G., Bevier, MO
Thank you for promptly handling my return issue. You never know what you're going to get if you have to return a product. Needless to say it was a pleasant surprise to have it handled so quickly. Sylvane will be an easy referral for me. Thanks again. John T., Nashville, TN
I want to thank you for the fast delivery and in special for the quality of your delivery services. Even though I left a pallet in the driveway with Fedex Delivery mention attached, the package was brought just in front of my door, saving me the effort to climb some 6 steps loaded with 70 pounds. I am 60 years old, but even I was younger I would certainly appreciate this. Thanks again. Octavian G., Colonial Heights, VA
Thanks - filter arrived today - great service - expect my business in the future. I sure can't say the same about some online vendors I have ordered from. Mary N., Oceanshores, WA
Sylvane, This is to thank you for the great support provided by Mary and Jamica of your customer service organization. To rectify a mistake that was solely my fault, these ladies went way beyond the call of duty and kept me out of trouble with my employer when I accidentally used my corporate card for a personal purchase. They have earned my business. I look forward to the next opportunity to do business with you. Jim H., Potomac, MD
Your service (even though I didn't really have to use it to its full extent) was top notch. I called on a weekend and got a service rep on the phone and he answered a few questions for me. Your 30 day money back guarantee made me comfortable with the purchase in the event it did not live up to my expectations. The shipping was extremely fast and damage free. I placed the order when the unit was on backorder, and on your website, it said it's estimated shipping date was Friday. It shipped on Friday exactly when you guys said it would- I know it seems logical that that would be the case, but, in many industries and other orders, an estimated shipping date is hardly accurate. In short, thanks very much, I've recommended your site to a coworker. I'm sure you'll see an order from him soon. Kyle M., Buckingham, PA
My shipment arrived on Tuesday. Unbelievable... I ordered it mid-day Monday. u guys are in the fast lane. Russ R., Bluebell, PA
All 14 units for my two orders arrived today. Fantastic service. Less than a week from order to delivery of 14 air conditioners, during the summer no less! Many, many thanks! Patrick B., Flagstaff, AZ
Ordered unit on a Friday and recieved it the next Friday. Great service due to the week having a holliday in it and a weekend also. Unit is very attractive and works great. SURE WILL RECOMMEND YOU. Jerry W., Shreve, OH
I just want to express to you that your company's (Sylvane) customer service is awesome! It has been some time since I experienced customer service that is efficient, courteous and quick to respond. I actually felt like an important customer and had no sense I was going to fall through the customer service cracks. I will definitely highly recommend Sylvane to all my friends and colleagues. This amazing customer service is a prime example that one should expect from any business. You guys kick butts! Thank you thank you thank you. Jimmy R., Salt Lake City, UT
Steve - Thanks so much. I really appreciate the good customer service from your company in regards to this entire transaction. S.Meister., Chicago, IL
Stacey - I'd appreciate the name of a person that I contact in the company to tell him of your interest and time to assist me. I'd like to write a letter or send an email to praise your efforts!! What an excellent employee you are!! Genevieve J., Fairfax, VA
I purchased a Santa Fe Advance from you in late 2005 and love the machine. I feel after a year of use I can now recommend to my friends the closed crawl space and dehumidifier system I installed in my very damp and mildew ridden crawlspace. It is now maintained at 60% humidity and is always dry even on the most humid and hot day in the summer when the AC ducts use to sweat, drip and created puddles of condensation under my home. I have several friends with the same problem I used to have. Right now I have one friend who would like to know the current price of the dehumidifier delivered to Goose Creek, SC 29445. If you could please let me know I will pass the information on to him. Thanks for a great product and I will be in touch soon for a replacement filter. Randy M., Goose Creek, SC
This is the very best product I have ever purchased! The sales & service were incredible. My daughter & I can now live together in harmony, while I smoke & she smells nothing at all. I can breathe now; it feels like I'm outside in the fresh air. This product has brought peace to our home & you can't put a value on peace. Roseann L., Niagara Falls, Canada
Thanks Doug, I appreciate your efforts and good customer service.?Any company would benefit by having you as their rep. John N., Yorktown, PA
I wanted to provide positive feedback pertaining to my recent purchase of the Santa Fe dehumidifier for my basement. I strongly recommend Sylvane to all consumers. Your assistance, follow through and communications were outstanding. I received the unit within 1 week. The unit has been operating for less than 6 hours with the RH dropping over 20%. Thank you. I am very satisfied with this transaction. Robert R., Auburn, NH
I want to commend you for your attitude and the high level of service and attention you gave me this morning. As I said after having a customer service representative from a different company hang up on me I was relieved to get you on the phone. Many companies today understand the value of customers and serving customers and they will prosper. Please forward this message on to your superiors. Thank you for owning the problem and spending the time with me. Patrice M., Miami, FL
thanks for a fair price on the exact product i need. courteous service, quick delivery. Deborah S., Ridgway, PA
I appreciate all you have done. You have been very courteous and I appreciated your quick?email response?with me. This is the way a good Costumer Service Department should work. Caroyln R., Baltimore, MD
I just wanted to thank you for your quick service! My air conditioner came today and I immediately read the book and then installed it, it was that easy. I am a retired senior woman, I have been suffering immensely with this awful heat. I have lot's of animals, two big dogs, six Chinchilla's, one great bird and an aquarium all in my bedroom. Yesterday one of my chinchilla's died, she was a baby, only 2 months old, the heat was just too much. That is why I wanted an air conditioner, my babies need a cool atmosphere to survive. Well, this machine is wonderful! It took my room down 20 degrees in just a few minutes. I vented the hose out the doggie door! Now my dogs need to go out a different one, but they would much rather be cool than go outside and sizzle! So, we all thank you very much for your quick response. Lue, Chyna, Angel, Cracker, Cupcake, Emma, Shortcake, Dusty, Dewberry and 19 fish (too many to name), Santa Clara, CA
Stacey, you have been a pleasure to work with and because of you, I will keep Sylvane in mind for my future purchases! Thank you for being so professional and wonderful to work with. David G., Prairieville, LA
Thank you. It has ben a pleasure doing business with you and I would use, and recommend, your company in the future. I think this has been more of an inconvenience to you, than to me and I am sorry that the unit turned out to be not what we expected. Les N., Chevy Chase, MD
Danby is working perfectly. Thanks again for the prompt service and recommendation. It's great to see a few companies still understand both! Jeff N., Zionsville, IN
the shipment arrived just a few moments ago. very quick from purchase to delivery. Now if the device works as good as your service was, I'll be a happy camper. Howard B., Potamic Falls, VA
I must say, Stacey, you have a wonderful communication style. Your employers are fortunate to have such a great representative in their customer care department. Marian M., Miami Beach, FL
Thank you for promptly following up and solving the problem. I?m impressed with your level of customer service and really appreciate it! Amy N., Seattle, WA
Thanks for all the great communication! The filter arrived yesterday and is already installed! Thanks for offering this wonderful way of getting these filters! Will probably be buying another air purifier within the next few months. Have a wonderful day! Roger F., Iowa City, IA
I just had to tell you that this air purifier is the BEST!! I can't believe I've waited this long to get one! No more allergy pills, no more stuffy nose, especially the second I lie down to go to sleep... all after 24 hours of running it on high. Now I have it on medium and it's working just great! A dear friend of mine recently had sinus surgery, she's also got terrible allergies and to top it off, she's had a running infection in there since a few months before the surgery. Even still, after all the antibiotics and the surgery, the infection is still there. She even has to go to the doctor every few days and they go in there and clean it all out. YUCK! I told her about these air cleaners and she said as soon as I have some money. I said, NO!!! I'm buying it for you NOW!! You can pay me back whenever, but you NEED this NOW! She argued with me real good, but I won (well, really she won!) So, I'll let you know what happens, but I believe that this will be the ticket for restoring her sinuses back to health. It sure has helped me! I've been sleeping for sometimes between 2 & 4 hours straight, on occasion since I got this. Before that, I awoke EVERY HOUR or less! I have fibromyalgia and one of the most important things is for us to get restorative sleep. It's close to impossible, even with tons of sleeping meds. But now, the sleeping meds work better because I CAN BREATH!! What a treat!! Now, if I could just get rid of the stress in my life I'd be in great shape! But, thanks to you guys I'm off to a great start! Kat D., Los Angeles, CA
Thank you for your ultra fast response. I must tell you that in all my years of buying online (ten years now) you guys are providing the BEST customer service for defective merchandise than any other I have ever delt with! Philip C., Los Angeles, CA
Thank you Doug for following up by phone and email. The A/C was on time which was critical and your extra communication helped us allow for the pump. The pump arrived today. Allen S., Oklahoma City, OK
Thank you so very much. We didn't expect delivery of our air cleaner for another week or so. We were very pleasantly surprised when it arrived yesterday. Pat F., Clinton, MD
Thank you for your prompt and courteous handling of my recent order. There was a slight problem but you handled it very efficiently. I look forward to doing business with you in the future. Art L., East Wemouth, MA
I just wanted to pass on my thanks for your awesome product. The Ladybug Vapor steam cleaner. I am a new owner of the XL model and I find new things to clean everyday with my steam cleaner. All I can say is WOW. If you aren't afraid of a little work, and cleaning the house is work, this is the product for you... I haven't seen my window and door tracks looking this good since they were new. Thanks again for a great product. Nadine P., Priest River, ID
I am writing to thank your customer service representative, Evelyn, who assisted me on Monday, January 16 at 7:30 PM EST. I ended up making my purchase from your company in large part because she was the first person I spoke with all day (after making numerous calls to other companies) who was friendly and helpful. It is becoming increasingly rare to find customer service representatives who are actually focused on customer service and I hope that you appreciate the valuable employee that you have in Evelyn. Kate A., Fairbanks, AK
Just thought I would let you know that I got the air cleaner in today and plugged it in. Seems to work great =) Thanks for looking after me. I have a few friends that are in the market for a good quality air cleaner so I will refer them to your web site. Take care and Happy Holidays. Steve Nevraumont, BC, Canada
Thank you. It's been a pleasure doing business with your company, because your staff has been very pleasant. Also, your sales representative, Doug was not only pleasant when responding to my questions, but he was also knowledgeable and very helpful. If I develop a need for any of your products in the future, I will contact a representative. Suzanne Venerable, Statesboro, GA
WOW! You guys are great. The freight company called me at 7AM today and the dehumidifier was delivered at 10AM. It is chugging (if dehumidifiers chug) right now in my basement. I wanted to personally thank you for great service. Hal N., Carr, WI
You guys are simply the best. I wish everyone we did business with was like you. Nancy Flint, FL
I just want to thank you for making this return very smooth. It is not often that you come across a company that has integrity anymore. I will spread the word to all we know about your most excellent business. Andrew Emhoff, CA
Hey, thanks for the receipt.... what great service you provide your customers... whenever you are having a bad day, remember you have fans in California! Thanks again. Nancy Single, CA
Just want to let you know that I received my credit. Also, it's been an absolute pleasure doing business with you and your company. I am only sorry the product did not work out for me. Thank you for your excellent service and professionalism! I will highly recommend Sylvane to my friends and colleagues. You're the best! Ellen Stock, NY
We got the Nilfisk today and love it! Thank you for such prompt delivery. We couldn't be more happy with your service or the product we bought from you. Robert and Alison Sikes
I just wanted to let you know the IQ Air Healthpro Plus I ordered from you (PO# C1911) arrived yesterday in good shape. It is set up in our living room and working well. I appreciate your prompt delivery and follow through. Jim Landers
thanks for your attentive and thorough service. what a treat these days! cheers. vicki randle (The Tonight Show with Jay Leno)
Thought I'd drop you a quick note of thanks. Great product, quick shipment, and great service. Thanks a bunch and I'll definitely order from you again! Kevin Prupis
Day was really a blessing in helping me sort out the best unit for me. Please tell her thanks and God Bless. Patrice Jamerton
Sylvane, You have impressed me. I've had some rocky problems buying items over the Internet before and this experience has sold me again on buying online. Thanks for a great shopping experience. Jessica Newman, Atlanta, GA
Sales Assistance
Order 24 Hours
1-800-934-9194
Fax Orders
1-801-469-6774
Email Sales
Customer Service
Monday-Friday
8:30AM-5:30PM EST
1-800-934-9194
Customer Service Center
Return Policy
Returns / Exchanges
Safe Secure Shopping
Copyright © 2010, Sylvane Inc. | 1495 Hembree Road, Suite 400, Roswell, GA 30076 | 1-800-934-9194
I just wanted to thank you for the wonderful service on my order. It arrived today and is working fine. I'm very pleased and will be recommending your company to my friends. Thank you again. Anita F.