I got good, patient, technical information before purchase. Product arrived and performed as promised. No problems, no gimmicks. An "attaboy" for the policies and staff that make this happen, especially nowadays. William, Connecticut

Thought the sales reps were very knowledgeable in choosing the appropriate dehumidifier for my application. Once selected the order process and shipping of my unit was very prompt. Steve, New Jersey

With this great opportunity from Sylvane, I can buy two for the price of one in Canada - unbelievable! My father-in-law bought one in the hardware store for an excessive price. I felt sorry that didn't know about Sylvane's customer service and lower price. Thank you! Yannick, Quebec

THANK YOU a hundred times over for your extraordinary customer service via Cara. The professional customer care she displayed still touches me. Any time I need an appliance, I will check Sylvane.com. Thank you for all you did.

You people are amazing! I ordered a Vornado heater Sunday and it was here and delivered Tuesday morning! I am going to tell anybody about your great service! Happy Holidays! Joan G.

You folks are GREAT. Fast, Good, service as well as shipping. You do what you say, and give the best prices around!!!!!!!

Sylvane's sales people were wonderful to deal with. I would buy another one from Sylvane if I need it without looking anywhere else. William S.

Our experience with Sylvane has been entirely positive. We needed to deal with a representative on the phone, and he was extremely courteous and helpful. The unit arrived in perfect condition and even a day earlier than we had expected. Kudos to Sylvane. Kathryn J.

I bought my Friedrich dehumidifier as the first step to start "fixing" my basement. I did a lot of research and according with the requirements I needed, this was the first option. While researching, the people at Sylvane customer service were very useful and kind to answer all my questions. Jorge G.

In looking for a replacement appliance to dehumidify our lower level which consists of a recreation room, a bedroom, and an unfinished utility room, I decided that I didn't want to replace my old small dehumidifier units for the third time with the same "guaranteed to fail in 5 years" units. So I inquired online for an alternate solution and came across Sylvane's website which turned out to be very informative and efficient in helping me determine what I needed for my house. The Sylvane website had a tutorial which helped me learn about the Santa-Fe Dehumidifier and its features (I had a salesman come to my house and try and sell me a similar product, but didn't have the expertise to help me decide whether this product was the right one for me.) including the size of the unit, capacity of dehumidification, and weight of the unit. The order and delivery process was very efficient and the price of the unit and accessories were very competitive. The delivery arrangement and time of delivery were excellent. I decided to order an adapter to facilitate connecting the unit to my central heating/cooling and with some local store purchase was able to easily connect the unit to it. It is working well and is now lowering the humidity in all of the levels of my home. I am very happy that I found Sylvane to help me with my dehumidification needs and I would recommend this company to anyone who has a similar need. William E., Lodi, WI

I live high in the Rockies and this year smoke from the forest fires in Arizona and New Mexico forced us to close the bedroom windows at night. We purchased the portable AC to replace the evening breezes that cool the house and us after dusk. Sylvane made the ordering and shipping process very easy. Communication was timely, accurate and friendly. The well-designed double-boxing really helped to keep the product safe from shipping damage: it arrived in perfect condition. I'm definitely putting Sylvane on my personal preferred vendor list. Joseph M.

I searched the internet to find a good, reliable seller of air conditioners at a competitive price. Sylvane stood out by the range of products and their excellent customer reviews. While I was a bit reluctant to order because I had never heard of Sylvane before, their very well organized and helpful website and the reviews made me decide to try them out. When I had a question about my order, I heard back immediately from customer service. Then the very heavy shipment with my air conditioner came in three days - much faster than I ever expected. And all was in perfect shape and exactly as I expected from the information on the website. I highly recommend Sylvane and plan to buy more from them in the future. Anonymous

The filters I ordered are great! Sylvane made it VERY easy to order. Delivery was quick! I've put Sylvane in my favorite bookmarks! Thanks for the great service and reasonable pricing. Linda A.

We needed to get a dehumidifier because we had just finished our basement and the one we had wasn't strong enough. The Danby DDR7009REE was great. It came very fast. I think I got it in a day after I had ordered it. It was packaged great. It worked really fast and brought the humidity level down into the 40's. I really liked dealing with Sylvane. The support staff before I bought it answered all my questions and gave me the information I needed to make the right decision. Allison O.

I only recently became aware of radon and was very concerned about the levels in my older home. Instead of hiring a professional, I chose to search out some alternate testing methods on the internet. Fortunately, I came across Sylvane and was able to order a detector, which arrived very promptly. I've measured several areas of my basement and have found them to be below the required action level. I'm still in the test period but am very confident this product will be one of my best home purchases ever. The customer service has been excellent and I am very pleased all around. I will look forward to ordering other needed items from Sylvane. Thank you! Kim W.

For the first time in a long time, I purchased a quality item - a Santa Fe dehumidifier. I do not mind spending the money if I get what I pay for. I got what I paid for. A solution to my problem. Sylvane, keep up the quality workmanship and success will always be yours. I thank you for your service, quality, integrity. What more can a consumer ask for? Remember, you get what you pay for! Dolores M., PA

I would recommend buying from Sylvane as I ordered my dehumidifier on a Friday and it was delivered on Wednesday of the next week. It came in a box inside their box, so the unit was double protected. Very quick and very professional service. I am pleased 100%. Kendall J.

Sylvane had the best price for a product that works like the original.Amazing shipping speed.I am hooked to Sylvane for my air purifier filter needs. Kenneth R.

I commend Sylvane for their professionalism and their business. I have recently recommended using this company and praised their products, pricing and customer service. I will continue to take my business to Sylvane, they are an excellent company and I highly recommend them. Sabrina S., PA

Just installed a Sante Fe Classic in our basement. Have had problems for years with mildew build up and wastes too much $ on the cheap units that are commonly sold at Sears. Within 12 hours of starting the unit, the basement felt dramatically drier and by the next day there no longer was any mildew odor! Would not hesitate to recommend this product. Also had a great experience with Sylvane. Easy to use the ordering online, very helpful information on their website and had prompt delivery. David D.

We have been putting up with our humid, musty basement for years. Our kids, and ourselves included, have terrible allergies. One of our children has asthma. Until we purchased our new Santa Fe dehumidifier, we had 2 department store dehumidifiers running non-stop in the basement. It only seemed to change the atmosphere very little and make our electric bill jump sky high. The videos on the Sylvane website were very helpful in making our decision to purchase a new dehumidifier. The info we read on the site backed up the expert's statements. We bought the appliance online and it arrived in about a week. The dehumidifier was very simple to hook up and made a major difference in our basement in a matter of a couple of hours. We do a considerable amount of shopping online and our experience with Sylvane has been top notch. The Sante Fe dehumidifier is well worth the investment. Lori T.

I just wanted to thank you for the wonderful service on my order. It arrived today and is working fine. I'm very pleased and will be recommending your company to my friends. Thank you again. Anita F.

Thank you for my Apollo goLITE BLU. It has been a support for me through the winter season. Also, it is compact and easy to place on any surface. I have found it to be an excellent tool during dark days with minimal sunlight. I would recommend the product for anyone.

I wanted to say thank you for the products I just ordered. The ease of ordering and the speedy shipment was amongst the best. It is not too often that you find a reliable company, but this is it. I even contacted customer service to resolve a concern over me forgetting to use a coupon. It was responded to that day and a credit was done to my order for $2.00. Reliability goes a long way when the economy is unstable. Companies that have reliability and stand by their products succeed in this environment. Keep it up and don't lose sight of the right ways to handle a business. Listen, respond, and stay to your word. Thanks again. Robert K., Florida

Thank you so much for your help. It's always nice to deal with courteous, efficient customer care (which is hard to find these days). I will certainly recommend your company to my friends who are thinking of purchasing an IQAir. Kurt P.

Once again, thank you so much for your speedy response and professionalism, Stacey. You are a pleasure to work with and I will be anxious to order from you directly when the time comes. Take care! Anne L., Tomahawk, WI

Stacey, Thank you for the quick response to my inquiry. My experiences with Sylvane have been nothing short of professional and efficient in processing and response. I will continue to refer others to Sylvane in the future. Thank you, Charles D.

Thank you for your help and quick response Stacey. I appreciated your great service and making my purchase and refund a pleasant experience. Thanks again, Wenjun, Foster City CA

Ralph P., Columbia MD

Thank you for your prompt response, I am pleased. To be honest, it is likely that your first message was caught up in my spam file (This one was but I was looking for it because of your phone call) Thanks again for your follow up and diligence. Tom H., Lexington, Massachusetts

I would like to take the time to thank you folks. I checked out your web site it was very informative and a great help to me deciding on what unit to buy. I received the unit on the day it was supposed to be delivered. It is working right now doing exactly what I wanted it to do! There was some sort of problem with my billing address and shipping address and one of your representatives called me to make sure the billing information was correct. I thanked the fellow for calling to confirm the card number and my address. He told me some customers would take offence on re checking their billing information. I assured him that I was pleased to know that your company took the time to one, confirm my account and make sure I was in fact who I said I was! Thank you again for a great product and it was a true pleasure doing business with a company that I feel really cares about the customer?s needs and security. To Sylvane and the whole staff. Thank You! Edward C., Eustis, FL

It is a beautiful thing when customer service actually means something to a company, and one of the main reasons I will continue to do business with Sylvane, thank you very much for your quick response. Bobby K, Reading, PA

Thank you for your prompt and courteous reply. Your service is excellent and you'll have my business in the future. John M., Columbia, CA

I am delighted to report that the new unit works perfectly and your company has been excellent about customer service. Thanks. Betsy F., Elmira, NY

Once Again, I could not have gotten this product any faster if it was available next door. Incredible service...Thanks Again! Mike F., Grasonville, MD

Thank You, Thank You for your excellent, super and professional service with my recent order for my IQAir HealthPro Plus Air Purifier. Your prices and terms are the BEST. I received my IQAir Purifier with the additional filters dead on time as promised. The installation was a breeze, thank you for being the BEST INTERNET WEB SITE. We will certainly pass on the word to all our friends. We shall definitely seek your opinion on a Vacuum at a later date. Thank you AGAIN and AGAIN. Philip R., Plantation, FL

The de-humidifier arrived in good condition and on time. Thank you for great service. Michael G., Bevier, MO

I want to thank you for the fast delivery and in special for the quality of your delivery services. Even though I left a pallet in the driveway with Fedex Delivery mention attached, the package was brought just in front of my door, saving me the effort to climb some 6 steps loaded with 70 pounds. I am 60 years old, but even I was younger I would certainly appreciate this. Thanks again. Octavian G., Colonial Heights, VA

Thanks - filter arrived today - great service - expect my business in the future. I sure can't say the same about some online vendors I have ordered from. Mary N., Oceanshores, WA

Your service (even though I didn't really have to use it to its full extent) was top notch. I called on a weekend and got a service rep on the phone and he answered a few questions for me. Your 30 day money back guarantee made me comfortable with the purchase in the event it did not live up to my expectations. The shipping was extremely fast and damage free. I placed the order when the unit was on backorder, and on your website, it said it's estimated shipping date was Friday. It shipped on Friday exactly when you guys said it would- I know it seems logical that that would be the case, but, in many industries and other orders, an estimated shipping date is hardly accurate. In short, thanks very much, I've recommended your site to a coworker. I'm sure you'll see an order from him soon. Kyle M., Buckingham, PA

All 14 units for my two orders arrived today. Fantastic service. Less than a week from order to delivery of 14 air conditioners, during the summer no less! Many, many thanks! Patrick B., Flagstaff, AZ

I just want to express to you that your company's (Sylvane) customer service is awesome! It has been some time since I experienced customer service that is efficient, courteous and quick to respond. I actually felt like an important customer and had no sense I was going to fall through the customer service cracks. I will definitely highly recommend Sylvane to all my friends and colleagues. This amazing customer service is a prime example that one should expect from any business. You guys kick butts! Thank you thank you thank you. Jimmy R., Salt Lake City, UT

Stacey - I'd appreciate the name of a person that I contact in the company to tell him of your interest and time to assist me. I'd like to write a letter or send an email to praise your efforts!! What an excellent employee you are!! Genevieve J., Fairfax, VA

This is the very best product I have ever purchased! The sales & service were incredible. My daughter & I can now live together in harmony, while I smoke & she smells nothing at all. I can breathe now; it feels like I'm outside in the fresh air. This product has brought peace to our home & you can't put a value on peace. Roseann L., Niagara Falls, Canada

I wanted to provide positive feedback pertaining to my recent purchase of the Santa Fe dehumidifier for my basement. I strongly recommend Sylvane to all consumers. Your assistance, follow through and communications were outstanding. I received the unit within 1 week. The unit has been operating for less than 6 hours with the RH dropping over 20%. Thank you. I am very satisfied with this transaction. Robert R., Auburn, NH

thanks for a fair price on the exact product i need. courteous service, quick delivery. Deborah S., Ridgway, PA

I just wanted to thank you for your quick service! My air conditioner came today and I immediately read the book and then installed it, it was that easy. I am a retired senior woman, I have been suffering immensely with this awful heat. I have lot's of animals, two big dogs, six Chinchilla's, one great bird and an aquarium all in my bedroom. Yesterday one of my chinchilla's died, she was a baby, only 2 months old, the heat was just too much. That is why I wanted an air conditioner, my babies need a cool atmosphere to survive. Well, this machine is wonderful! It took my room down 20 degrees in just a few minutes. I vented the hose out the doggie door! Now my dogs need to go out a different one, but they would much rather be cool than go outside and sizzle! So, we all thank you very much for your quick response. Lue, Chyna, Angel, Cracker, Cupcake, Emma, Shortcake, Dusty, Dewberry and 19 fish (too many to name), Santa Clara, CA

Thank you. It has ben a pleasure doing business with you and I would use, and recommend, your company in the future. I think this has been more of an inconvenience to you, than to me and I am sorry that the unit turned out to be not what we expected. Les N., Chevy Chase, MD

Danby is working perfectly. Thanks again for the prompt service and recommendation. It's great to see a few companies still understand both! Jeff N., Zionsville, IN

I must say, Stacey, you have a wonderful communication style. Your employers are fortunate to have such a great representative in their customer care department. Marian M., Miami Beach, FL

Thanks for all the great communication! The filter arrived yesterday and is already installed! Thanks for offering this wonderful way of getting these filters! Will probably be buying another air purifier within the next few months. Have a wonderful day! Roger F., Iowa City, IA

Thank you for your ultra fast response. I must tell you that in all my years of buying online (ten years now) you guys are providing the BEST customer service for defective merchandise than any other I have ever delt with! Philip C., Los Angeles, CA

Thank you so very much. We didn't expect delivery of our air cleaner for another week or so. We were very pleasantly surprised when it arrived yesterday. Pat F., Clinton, MD

I just wanted to pass on my thanks for your awesome product. The Ladybug Vapor steam cleaner. I am a new owner of the XL model and I find new things to clean everyday with my steam cleaner. All I can say is WOW. If you aren't afraid of a little work, and cleaning the house is work, this is the product for you... I haven't seen my window and door tracks looking this good since they were new. Thanks again for a great product. Nadine P., Priest River, ID

Just thought I would let you know that I got the air cleaner in today and plugged it in. Seems to work great =) Thanks for looking after me. I have a few friends that are in the market for a good quality air cleaner so I will refer them to your web site. Take care and Happy Holidays. Steve N., BC, Canada

WOW! You guys are great. The freight company called me at 7AM today and the dehumidifier was delivered at 10AM. It is chugging (if dehumidifiers chug) right now in my basement. I wanted to personally thank you for great service. Hal N., Carr, WI

I just want to thank you for making this return very smooth. It is not often that you come across a company that has integrity anymore. I will spread the word to all we know about your most excellent business. Andrew E., CA

Just want to let you know that I received my credit. Also, it's been an absolute pleasure doing business with you and your company. I am only sorry the product did not work out for me. Thank you for your excellent service and professionalism! I will highly recommend Sylvane to my friends and colleagues. You're the best! Ellen S., NY

I just wanted to let you know the IQ Air Healthpro Plus I ordered from you arrived yesterday in good shape. It is set up in our living room and working well. I appreciate your prompt delivery and follow through. Jim L

Thought I'd drop you a quick note of thanks. Great product, quick shipment, and great service. Thanks a bunch and I'll definitely order from you again! Kevin P.

Sylvane, You have impressed me. I've had some rocky problems buying items over the Internet before and this experience has sold me again on buying online. Thanks for a great shopping experience. Jessica N., Atlanta, GA