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Dri-Eaz CMC100 Crawlspace Dehumidifier Customer Reviews

REVIEW SNAPSHOT®

by PowerReviews
Dri-Eaz CMC100 Crawlspace Dehumidifier
 
4.2

(based on 63 reviews)

Ratings Distribution

  • 5 Stars

     

    (36)

  • 4 Stars

     

    (16)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (7)

87%

of respondents would recommend this to a friend.

Pros

  • Effective (25)
  • Compact (23)
  • Quiet (21)
  • Energy efficient (12)
  • Lightweight (5)

Cons

    Best Uses

    • Summer humidity (14)
    • Dank basement (10)
    • Crawl space (3)
      • Reviewer Profile:
      • Homeowner (28), Avid do-it-yourselfer (5), Professional (3)
      • Primary use:
      • Personal (27), Business (3)

    Most Liked Positive Review

     

    The best Crawlspace Dehumidifier money can buy

    Hi, I just purchased a Dri-Eaz CMC100 crawlspace dehumidifier to fix my problem. I passed several days on internet to find out which dehumidifier would be the best to buy. I found that...Read complete review

    Hi, I just purchased a Dri-Eaz CMC100 crawlspace dehumidifier to fix my problem. I passed several days on internet to find out which dehumidifier would be the best to buy. I found that this model has many important characteristics that others don't have, such as the condensate pump already installed in the unit.

    With other manufacturers, this pump is not part of the unit and consumers tend to forget about that, therefore,raising the price of the installation, being more complex and not esthetic. It also has a hygrometer with digytal display and several air passage configurations making it the best choice for every situation. I don't want to influence anybody but I think that if anybody spends as much time as me searching for a product, he should look at all of these important features before making a wise decision.

    VS

    Most Liked Negative Review

     

    CMC100

    I bought this unit in September 2009 and placed it into service in my 1400 square ft crawlspace. It worked well for the first ten months. Humidity level went from 68% down to 45%...Read complete review

    I bought this unit in September 2009 and placed it into service in my 1400 square ft crawlspace. It worked well for the first ten months. Humidity level went from 68% down to 45% after running for one week. During the summer I noticed the unit was running 24/7. There was a 10% difference in between the actual humidity in the crawl as measured by two hygrometers and the reading on this unit. I called Legend Brands (Dri Eaz) and they had me take it apart and try cleaning it out again. By August 2010 it was running 24x7 and not removing any moisture. My electric bill was up and additional $80 per month. I brought it in to a service center and found out the condenser coil had a crack in it and the refrigerant escaped. They wanted $500 to repair it. Dri Eaz support notified me there was a problem with the sensor in these units that could cause the problems I was having with it running all the time. With some persistence on my part I got them to send me a replacement unit although it took three months of troubleshooting and phone calls to make it happen. They also informed me the replacement unit would have no warranty since I was at the end of the warranty on my original unit.

    The replacement unit they sent me did not work on arrival. I started it up inside my house where the humidity level was 44% and the units gauge reported 63%. It turned on and ran for 3 minutes, turned off for three, and then ran again for another three minutes. This cycle continued for 30 minutes until I unplugged it. When I open up the unit I discovered they sent me another refurbished CMC100 because some of the cooling fins were slightly bent.

    I haven't only been dissatisfied with the CMC100 itself but also Legend Brand's seemingly nonchalant attitude towards making things right and honoring their warranty. I can not recommend this product to anyone and will avoid purchasing a product manufactured by this company for the rest of my life.

    Reviewed by 63 customers

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    Displaying reviews 1-10

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    2.0

    Worked well for a year- now not!!

    By Frustrated engineer homeowner

    from Richmond.Va.

    About Me Homeowner

    Verified Reviewer

    Pros

      Cons

      • Ineffective

      Best Uses

        Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

        I was impressed at first (one year +/-). Then the coil froze up. I installed new sensors. This time the humidity level it displayed was too low for it to run. I then bought a new board- no difference. I finally brought it to the local distributor. After nearly three months of waiting for new sensors (same ones I replaced) I got it back to find it would freeze up right away. The humidity number was too low also. I finally stuck the freezestat in the coil where the ice forms and placed the humidistat outside the unit in a baggy, partly filled with water. Now it's running, but there is some leakage and obviously I've got the controls all "faked out". It seems the control design is flawed as the other components are OK. Never again!!!

        • Primary use:
        • Personal
         
        4.0

        So far so good!

        By Eric

        from Weyers Cave, VA

        About Me Homeowner, Professional

        Verified Buyer

        Pros

        • Compact
        • Effective
        • Quiet
        • User Friendly

        Cons

        • Short cord

        Best Uses

        • Crawl space
        • Summer Humidity

        Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

        Works well to reduce humidity in a reasonable amount of time. Have not had it long so I cannot say how it will do in the long run but so far along with sealing off my crawl space it has delivered what it promises.

        • Primary use:
        • Personal
         
        4.0

        Great so far, except shipping

        By Grega

        from Huntsville, al

        About Me Homeowner

        Verified Buyer

        Pros

        • Compact
        • Effective
        • Quiet

        Cons

          Best Uses

            Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

            The unit has worked great and reduced my crawlspace humidity to 55% within the first 24 hours. It was simple to install. It is too early to say that I would buy this again. If performance continues for next few years I will be sold.

            • Primary use:
            • Personal
             
            5.0

            Great service

            By etman

            from Fuquay, NC

            About Me Handyman, Homeowner

            Verified Buyer

            Pros

            • Effective
            • Quiet

            Cons

              Best Uses

                Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                Great product

                • Primary use:
                • Personal
                 
                5.0

                JUST AS ADVERTISED

                By Mad Hungarian

                from Ashland, Virginia

                About Me Homeowner

                Verified Buyer

                Pros

                • Compact
                • Effective
                • Quiet
                • Well Made

                Cons

                  Best Uses

                  • Summer Humidity

                  Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                  Richmond Va., has high humidity most of the year. My heat and air conditioning duct work are in the crawlspace. When humid air infiltrates the crawlspace it attaches and condenses on the ductwork, regardless of insulation. It then drips and forms pools on the plastic ground cover. Reducing the humidity has just about eliminated this problem. Made in USA a plus. Wonderful response from SanteFe to inquiry ref fire hazard? in light of recent press coverage of other dehumidifiers.

                  • Primary use:
                  • Personal
                   
                  5.0

                  Easy

                  By Jimmy

                  from Parkersburg WV

                  About Me Homeowner

                  Verified Buyer

                  Pros

                  • Compact
                  • Easy Assembly
                  • Easy set up
                  • Effective
                  • Quiet

                  Cons

                    Best Uses

                    • Crawlspace

                    Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                    It was easy to set up, program and operate. Does a great job for my crawlspace. Set it and forget it. Havent had long enough to clean but if its as easy as everything else it will be a piece of cake. Love that you can set % humidity and the pump operates when it needs to. glad I bought this one.

                    • Primary use:
                    • Personal
                     
                    5.0

                    I would buy this product again

                    By tator

                    from tennessee

                    About Me Homeowner

                    Verified Buyer

                    Pros

                    • Compact
                    • Effective
                    • Energy Efficient
                    • Lightweight
                    • Quiet

                    Cons

                      Best Uses

                        Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                        it works great

                         
                        4.0

                        Good industrial quality device

                        By GS

                        from New Hampshire

                        About Me Homeowner

                        Verified Buyer

                        Pros

                        • Effective
                        • Well built

                        Cons

                        • Noisy

                        Best Uses

                        • Dank Basement

                        Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                        Well built, works much better than any "consumer type" devices (at a price, of course).

                        • Primary use:
                        • Personal
                         
                        1.0

                        Do NOT buy this unit!!

                        By Joe

                        from Louisville, KY

                        About Me Homeowner

                        Verified Reviewer

                        Pros

                        • Compact

                        Cons

                        • Ineffective
                        • Leaks
                        • Works Too Slowly

                        Best Uses

                          Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                          I purchased this unit to use in an unfinished basement. It worked OK for about a year and I bought a second unit for a different application. Before the second unit was installed, the first unit failed. Since it was over 1 year I had to pay nearly $400 for labor and refrigerant to have it repaired at the factory repair facility. It then worked for about 8 months and the control board failed. I ordered a replacement and installed it myself. Within 6 months, the unit was again freezing up. Meanwhile, the second unit failed and was repaired under warranty but within 9 months failed a second time.

                          • Primary use:
                          • Personal
                           
                          4.0

                          Respectable Little Unit

                          By Conferderate Son

                          from Virginia Beach, VA

                          About Me Handyman, Homeowner

                          Verified Buyer

                          Pros

                          • Compact
                          • Effective
                          • Energy Efficient
                          • Integrated pump

                          Cons

                          • Hose Provided
                          • Leveling Feet
                          • Outlet Location

                          Best Uses

                          • Humid crawlspace
                          • Summer Humidity

                          Comments about Dri-Eaz CMC100 Crawlspace Dehumidifier:

                          I ordered this product as an "emergency" solution to a partly-enclosed crawl space which I had not properly vented for the summer months. Upon a recent foray into the crawl space to pull some wires for a home theater upgrade, I noticed water DRIPPING from the joists and insulation.

                          I intended to order the Santa Fe Compact II but they were on backorder and I had to have one immediately, if not sooner, or my year-old, new construction dream home was going to be ruined before it even got broken in!

                          Upon delivery I installed this unit in my crawl space and directed the outlet to a connection I created on an existing HVA/C condensate drain line. Even with a sore shoulder I was able to maneuver the unit into place, stabilize and connect it. Initial rH was almost 80%. Outside rH was around 60%. I ran the unit for a full week and rH dipped to under 60% in the crawl space. Standing water is almost completely gone and the insulation and ductwork is no longer sopping wet and sweating.

                          I like the integrated pump, but my unit advertised it was supplied with a 20' drain tube. The one which was packaged with it was only 10' and I did not have time to return or replace it, so I had to be kind of creative with the unit's placement.

                          The leveling feet are nice, but they do not offer a substantial range of motion, which made setting the unit properly a little challenging.

                          Also, with the outlet being located at the absolute bottom of the unit, it is difficult to provide a "J" or "U" in the outlet tube.

                          My unit also had a small amount of cosmetic damage upon delivery which makes me wonder if it wasn't a remanufactured unit or wasn't compromised in any way during the delivery process. Again, I did not have the time to investigate, I needed it in service immediately.

                          All in all, I think this is a good unit for what I paid and so far has performed as advertised.

                          • Primary use:
                          • Personal

                          Displaying reviews 1-10

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