At Sylvane, we are committed to your total satisfaction. With our extensive product offerings, our helpful sales and customer support staff, and our information-rich Knowledge Center, we strive to give you the tools and knowledge to improve your indoor air.
As you browse our website, please remember that we offer a generous 30-Day Money-Back Guarantee on our products. If you are not 100% satisfied with your purchase for any reason, you have the freedom to return your product(s) to us within 30 days for a refund. If you’d like to act on our guarantee, please complete these simple steps:
- Login to our Customer Service Center and complete a return request within 30 days of your purchase or call us at 1(800) 934-9194 to get a return authorization (RA) number.
- Once you secure a return authorization number, you will receive instructions for shipping the product back to us. You are responsible for the cost of return shipping.
- Send your product back to us within 2 weeks of receiving your return authorization number. The shipment must be postmarked within this timeframe.
- Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.
Please review our return policy for more information. You can also contact us with any questions you have. We are happy to assist you.
Policy Details and Exclusions
All products must be returned undamaged with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing. Returns will not be accepted without a return authorization (RA) number. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 2 weeks. Special freight truck deliveries (those items not delivered via UPS Small Package or FedEx Small Package) must be visually inspected at the time of delivery and any damage noted on the signed bill of lading or the delivery should be refused.
Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable. The first day of the 30-day return period is the day the customer receives item(s). If a delivery is refused or undeliverable to the address that is provided, the customer will be charged actual shipping and brokerage charges incurred on both outbound and return shipment.
Items sold as open box or refurbished via our Clearance Center are exempt from our return policy and are final sale.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.