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Our Guarantee

At Sylvane.com, we are committed to your total satisfaction. With our extensive product offerings, our helpful sales and customer support staff, and our information-rich Learning Center, we strive to give you the tools and knowledge to make your environment healthy and comfortable.

As you browse our website, please remember that we offer a generous 30-Day Money-Back Guarantee* on our products. If you are not 100% satisfied with your purchase for any reason, you have the freedom to return your product(s) to us within 30 days for a refund.* If you’d like to act on our guarantee, please complete these simple steps:

Fill out a return request form within 30 days of your purchase or call us at (800) 934-9194 to get a return authorization number.
Once you secure a return authorization number, we will e-mail you instructions for shipping the product back to us. (You are responsible for the cost of return shipping).
Send your product back to us within 2 weeks of receiving your return authorization number. (The shipment must be postmarked within this timeframe.)
Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the product(s), and process your refund.

Some of our products and brands are exempt from this policy and may require a restocking fee. Please review our return policy for more information. You can also contact us with any questions you have. We are happy to assist you.

*Products must be returned undamaged and with all original manuals, registration cards, accessories, boxes, outer cartons, and packing material. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing. Returns will not be accepted without a return authorization number. Once a return has been authorized and the return instructions have been provided to the customer, items must be returned postmarked within 2 weeks. Special freight deliveries (those not delivered via UPS or FedEx) must be visually inspected at the time of delivery and any damage must be noted on the signed bill of lading or the delivery should be refused.

*Additional shipping charges related to customer special delivery requests (ex: next-day delivery, international, etc.) are not refundable. The first day of the 30-day return period is the day the customer receives item(s). If a delivery is refused or undeliverable to the address that is provided, the customer will be charged actual shipping and brokerage charges incurred on both outbound and return shipment.