This privacy notice discloses the privacy practices for www.sylvane.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

Sylvane is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.sylvane.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact customer support by one of the methods listed at the bottom of this page. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php - TRUSTe will then serve as a liaison with us to resolve your privacy concerns.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

If you choose to contact us on our return/exchange or sales inquiry forms, we request certain personally identifiable information from you on those forms. You must provide contact information (such as name, email and order number). We use this information to respond to your inquiries and process any service requests.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of these communications at any time - please see the section below on "Your Access to and Control Over Information".

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sylvane’s shopping cart is structured around NetSuite software. NetSuite is an Inc 500 company specializing in secure shopping cart processing. Information provided during the checkout process is collected by NetSuite software on their servers. That information is then shared with Sylvane for final processing of your order. This information includes ordering information such as shipping and billing names and addresses, phone numbers, email addresses and credit card information. To view NetSuite's privacy policy, click here.

We use collected information primarily to fulfill customer orders and requests. We do not share this information with any third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Sylvane only and does not cover the use of cookies by any third parties.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name.  We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Sylvane.com provides a feature to email product information from our website. If you choose to use our email a friend service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Sylvane does not store this information. This information is used for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. On any email marketing communications you receive - you can unsubscribe by clicking the appropriate link at the bottom of any email. In addition, you can also opt out of communications or modify your personally identifiable information on file to correct, update, delete, or deactive it by contacting us at the email address listed at the bottom of this page, by physically mailing us at our address below, or by calling our 800 number.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Disclaimer: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at :

Sylvane, Inc.
1495 Hembree Road, Suite 400
Roswell, GA 30076