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Privacy Notice

This privacy notice discloses the privacy practices for www.sylvane.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through this website, how it is used, and with whom it may be shared;
  • What choices are available to you regarding the use of your data;
  • The security procedures in place to protect the misuse of your information;
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We (Sylvane) are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other form of direct communication. We will not sell or rent this information to anyone.

If you choose to contact us using our online Customer Service Center or our sales inquiry forms, we request certain personally identifiable information from you. You must provide contact information such as your name, email address, and order number. We use this information to respond to your inquiries and process any service requests.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to communicate product promotions, new products or services, or changes to this privacy policy. You may opt out of these communications at any time. For instructions how to opt out of Sylvane communications, please read the section below titled "Your Access to and Control Over Information."

We request information from you during the product ordering process. To purchase products from us, you must provide contact information—such as your name, shipping address, telephone number, and email address—and financial information, such as your credit card number and your credit card's expiration date. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use the contact information you provided during the ordering process to contact you.

Please note that we will never contact you by email to ask you to confirm your financial information or other personally identifiable information. If you receive an email message that requests you to confirm sensitive information, such as credit card information, please notify us. If you have doubts about an email you receive from us, please call us at (800) 934-9194 to confirm that the message was sent by Sylvane.

We use collected information primarily to fulfill customer orders and requests. We do not share this information with any third parties. However, we may disclose personal information collected if we have received your permission beforehand. We may also do this in very special circumstances, such as when we believe that such disclosure is required by law or in other special cases described below.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve access to our site and to identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to login using a password more than once, thereby saving time while you use our site. Cookies can also enable us to track and target the interests of our users to enhance their overall experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Sylvane only and does not cover the use of cookies by any third parties.

We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We post customer testimonials on our website that may contain personally identifiable information such as the customer's name and city and/or state of residence. Prior to posting this information, we do obtain the customer's consent to post their name and city/state of residence along with their testimonial.

From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary. You may choose whether or not to participate and, therefore, to disclose your information. The information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age group). The contact information will be used to notify the winners and to award prizes. The survey information will be used for the purposes of monitoring and/or improving the use and satisfaction of this site.

Sylvane regularly emails product information directly from our website. If you choose to use our "email a friend" service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Sylvane.com does not store this information. This information is used for the sole purpose of sending this one-time email and for tracking the success of our referral program.

Your Access to and Control Over Information

You may opt out of any future communications with us at any time. Included in any email marketing communications you receive from us is an "unsubscribe" link. To unsubscribe from our email list, click the "unsubscribe" link. In addition, you can opt out of communications or modify your personally identifiable information by contacting us at supportdesk@sylvane.com, sending us a letter via mail to our address below, or calling us at 800-934-9194.

Security

We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or by looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to your personally identifiable information. In addition, the computers and servers on which we store your personally identifiable information are kept in a secure environment.

Customer Verification Process

Providing customers with a secure online shopping experience is one of our top priorities. To ensure the security and privacy of your transactions, we use a customer verification process. This simple process allows us to quickly verify your identity, protecting you from online identity theft and payment fraud incidents.

The customer verification process is used when an error or unusual activity occurs during the ordering process. For example, if you enter a billing address different than the one that your credit card company has stored on file, our system recognizes this and requires additional information. To complete the order, you will be asked to answer three simple questions to confirm your identity. These questions are formulated using information obtained securely from public data records, such as consumer reporting agencies, State Departments of Motor Vehicles, property records, and similar sources.

Keep in mind that answering the questions online is optional. However, answering the questions will expedite the verification process and ensure that you receive your order as quickly as possible. Customers who opt out of online questions will be contacted by a Sylvane customer service representative to verify the information by phone.

To verify your customer information safely, accurately, and with minimal interference to the transaction process, Sylvane has partnered with IDology, Inc. IDology specializes in real-time verification of customer information and protection of this sensitive data. Through this partnership, we are able to deliver you an exceptionally secure shopping experience.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate. As a result, you will always be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Disclaimer: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

If you feel that we are not abiding by this privacy policy, please contact us immediately via email at:

supportdesk@sylvane.com

Call us at:

(800) 934-9194

Or send a letter to:

Sylvane
245 Hembree Park Drive, Suite 90
Roswell, GA 30076

 

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