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Return Policy

Because Sylvane is committed to your shopping satisfaction, we offer a 30-Day Money-Back Guarantee on our products and a no-hassle return process.

30-Day Money-Back Guarantee

As stated in our 30-Day Money-Back Guarantee, if you are not satisfied with your purchase for any reason, simply return the product to us within 30 days and, upon approval, we will process your refund. Unlike other online retailers, we do not charge outbound shipping fees. The only cost you will incur is the cost of shipping your purchase back to us. To act on our guarantee policy, simply follow these steps:

  1. Login to our Customer Service Center and complete a return request within 30 days of your purchase or call us at 1 (800) 934-9194 to get a return authorization (RA) number.

  2. Once you secure a return authorization number, you will receive instructions for shipping the product back to us. You are responsible for the cost of return shipping.

  3. Send your product back to us within 2 weeks of receiving your return authorization number. The shipment must be postmarked within this timeframe.

  4. Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.

Product Exchanges

If you are not satisfied with your product and want to exchange it for a different one, please contact a Sylvane customer service representative by emailing supportdesk@sylvane.com. Once we receive your information and approve the exchange, we will send you an e-mail with an authorization number and complete instructions for your exchange.

Policy Details and Exclusions

All products must be returned undamaged with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing. Returns will not be accepted without a return authorization (RA) number. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 2 weeks. Special freight deliveries (those items not delivered via UPS or FedEx) must be visually inspected at the time of delivery and any damage noted on the signed bill of lading or the delivery should be refused.

Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable. The first day of the 30-day return period is the day the customer receives item(s). If a delivery is refused or undeliverable to the address that is provided, the customer will be charged actual shipping and brokerage charges incurred on both outbound and return shipment.

Items sold as open box or refurbished via our Clearance Center are exempt from our return policy and are final sale.

For items purchased with discounts or promotions, the refunded value for each returned item will be reduced to reflect the value of any free gift or discount included with your purchase. If included gifts are returned in concurrence with our return policy, the full amount of purchase will be refunded.

Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.

 

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