Sylvane - Solutions for a Healthy Indoor Environment

Return / Exchange Authorization Request Form

Our apologies that your purchase does not meet your needs. We do appreciate your business and hope you will consider us in the future.

Please fill out the form below. Please include as much detail and information as possible as this will help us to expedite your return. Once completed your return request will be reviewed and once approved you will receive an email with full return instructions.

If we require additional information in order to finalize your return authorization, we will contact you by email or by phone.

Please note: all return requests are subject to our return policies listed here.

Order# (if known) (e.g. S18343):

Date of Purchase (e.g. 12/5/2005):

First Name:

Last Name:

Zipcode:

Contact Phone #:

Email Address:

Product Serial Number (on unit and/or box) (only required for Austin Air, Bemis, Danby, IQAir, Santa Fe purchases):

Exact Product(s) and Quantity Being Returned:

Detailed Reason for Return (please provide as much detail as possible in order to expedite processing):

Do you have all original packaging and materials, including the original box, packing materials, manuals, registration cards, etc?

Yes
No

If not, what is missing?

Is the unit broken or defective?

Yes
No

If the unit is defective or broken would you like a replacement unit?
(Note: In order for us to ship a replacement, you authorize us to put a hold on your credit card for the value of the replacement unit. This hold will be cancelled once your original unit is returned. We will not actually charge your credit card unless your original unit is never received.)

Yes - Ship Replacement
No or Not Applicable

If you would like us to replace the unit in question, would you prefer your original shipment picked up by UPS free-of-charge or would you like us to email you a prepaid return label so that the unit can be dropped off at a local UPS shipping location free-of-charge?
(Does not apply to customers who do not want a replacement or freight shipments)

Send UPS to my home to pickup the item . Send a replacement unit.
Send a prepaid label to my email address that I can print and attach to my package. I will drop the item off at a UPS ship location such as the UPS Store. Send a replacement unit.
Not applicable to my situation - I do not want a replacement unit.