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Santa Fe Advance 2 Dehumidifier Customer Reviews

 
Product Details...

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Advance 2 Dehumidifier
 
4.7

(based on 91 reviews)

Ratings Distribution

  • 5 Stars

     

    (75)

  • 4 Stars

     

    (13)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (2)

93%

of respondents would recommend this to a friend.

Pros

  • Effective (30)
  • Quiet (25)
  • Energy efficient (18)
  • Compact (14)
  • Lightweight (11)

Cons

    Best Uses

    • Summer humidity (17)
    • Dank basement (10)
    • Crawl space (9)
    • Basement (3)
      • Reviewer Profile:
      • Homeowner (36), Avid do-it-yourselfer (6), Professional (3)
      • Primary use:
      • Personal (40)

    Most Liked Positive Review

     

    Look no further!

    We live in a 1500 sq. foot rancher with a large crawl space in Louisa Co. Va. Our crawl was moist to begin with when we moved in 2 yrs. ago and we...Read complete review

    We live in a 1500 sq. foot rancher with a large crawl space in Louisa Co. Va. Our crawl was moist to begin with when we moved in 2 yrs. ago and we had to have it treated for mold, as the house was vacant for quite a while.

    The original vapor barrier did not cover the entire dirt floor AND our HVAC ductwork and handling unit is located in our crawl which was sweating constantly, causing not only moisture condensate but our insulation was falling as well. After trying to put down more 10mil vapor barrier, even taping it to the walls and sealing up the vents, we still had moisture issues.

    We purchased a 70 pint Danby home dehumidifier as our neighbor told us they had the same problem and a little unit took care of their crawl just fine. However, not so for us. It worked well in the beginning, but ran constantly, had no humidistat, so we had to go under the house often to check on things and our electric bill went up $50-$75 a month!!!

    We had gutters put on the house last year, thinking that would help and it didn't do as much as it needed to. There is no evidence of any standing water or leaks and our home sits on a slope-you would think a humid crawl wouldn't be such an issue. But, we have a very clay soil here in Louisa, and it does hold moisture well. So, this year we decided after much deliberation and comparing different dehumidifier brands to go ahead and spend the money on something that we could set and forget it, with an incredible reputation for longevity and reliablility.

    We found that doing it ourselves was much more affordable then having a moisture company come in and provide us with crawlspace encapsulation and deumidifier- thousands less! Came UPS Freight-WONDERFUL COMPANY-prompt, professional delivery within the week of purchase-Shipping was FREE! Set up couldn't be easier. Here is how we did it- My wife and I placed the Santa Fe on concrete pavers we bought at Lowe's over our existing vapor barrier with 2ft clearance over top from the floor joists to the machine and leveled it with the bubble level provided on the machine.

    Then, we slid the clear tubing provided, onto the barb nipple at the machine and secured it with an automotive hose clamp so it wouldn't leak. We bought a 2nd PVC barb nipple 5/8 inch to slide the clear tubing over at the end again securing it with a clamp and of course used PVC glue to attach that to 3/4" PVC pipe. We chiseled out a hole through the foundation block, which took some time, but well worth it, and ran the pvc thru that, down the slope of our natural yard grade to a small gravel pit to facillitate drainage.

    We buried the pvc underground with the tip just out over the rock so we can see it draining. The machine was plugged into our 110 outlet and set it @ 45% for now to get the moisture under control. Took about 10 minutes before we started to see water come out through the tubing. It has ran all day and we anticipate it to keep going until it gets the humidity level under control(78% at start). Noise is not an issue-we cannot hear it in the house at all. The crawl is noticeably warmer and drier already!(My wife is thrilled!)

    Wish the power cord was a little longer and the clear tubing as well, but that is all that we can say negative about this wonderful machine. Like I said, we have spent a good amount of time looking at all the brands on the market and this by far was the best bang for our hard earned dollars. Can't wait to see how the doors close up in the house and how the crawl feels and smells over the next week. Go ahead and spend the money now and save yourself the hassle of a smaller, less efficient unit. With what we have spent on electricity over the past year for the home unit in which the fan had run pretty much all the time, we could have had 50% of the cost saved up. Live and learn I guess.

    VS

    Most Liked Negative Review

     

    Bad investment

    Worked fine for a year and a half until it developed a leak and lost it's Freon. Tried to get the manufacturer to repair per 5 year warranty and was unsuccessful.

    Worked fine for a year and a half until it developed a leak and lost it's Freon. Tried to get the manufacturer to repair per 5 year warranty and was unsuccessful.

    Reviewed by 91 customers

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    4.0

    Upgrade from (broken) Advance

    By rt

    from Ontario, Canada

    About Me Homeowner

    Verified Reviewer

    Pros

    • Easy To Set Up
    • Effective Water Removal
    • Quiet

    Cons

      Best Uses

      • Crawl Space

      Comments about Santa Fe Advance 2 Dehumidifier:

      I purchased the original Santa Fe Advance @ 5 years ago. It did a remarkable job drying out my crawl space, worked great for @ 3 years. Into year 4, started to run harder, into year 5 it just ran continuously and stopped pulling moisture out of the air. I ran through the sanity checks with Thermastor and came to the conclusion that it was a bad unit, leaking somewhere, no coolant left, etc. Pretty bad for such an expensing item. The upside - they sent me a replacement (the Advance 2) at no charge. A bit of a PITA to haul out the old one, and install this one, but still glad to do so to resolve the problems. The Advance 2 is a quieter unit, not as awkward to handle as the older Advance - and maybe even a couple lb lighter. Really moves the air and has no problem keeping my 1200 sq ft crawl under 55% at mid-setting on the dial, while only cycling a few times a day to accomplish this. I've only run this newer unit for a few months so far, time will tell if quality control issues have been fixed at Thermastor. Unfortunately it is a bit of a leap of faith when you buy one of these - at least where I am - as there is nobody to service the unit. If there's a problem my options are to crate it up and ship it back for repairs, or just replace it with something else. For the price you pay it should go an easy 10 years + with proper care. If it proves to be much more reliable than the last one, it will be an easy 5-star rating.

      • Primary use:
      • Personal
       
      4.0

      A solid no-frills dehumidifier.

      By Richard

      from Dayton, OH

      About Me Homeowner

      Verified Buyer

      Pros

      • Easy To Set Up
      • Effective Water Removal
      • Energy Efficient
      • Quiet

      Cons

      • Not User-Friendly
      • Out Moded Electronics

      Best Uses

      • Basement
      • Crawl Space

      Comments about Santa Fe Advance 2 Dehumidifier:

      The product capacity is well matched to the dehumidifying requirement.
      There is no display of actual humidity level so you have to guess on the setting for the humidity dial.
      The free mini hygro-thermometer is a piece of trash. I had to modify the battery compartment to get it to work at all. I will probably buy another hygrometer because I don't trust the reading of the "high quality German unit."

      • Primary use:
      • Personal

      (0 of 1 customers found this review helpful)

       
      5.0

      Really does the job

      By Cligie

      from Fort Mill S C

      About Me Homeowner

      Verified Buyer

      Pros

      • Easy To Set Up
      • Effective Water Removal
      • Energy Efficient
      • Quiet

      Cons

        Best Uses

        • Crawl Space

        Comments about Santa Fe Advance 2 Dehumidifier:

        Very pleased with the dehumidifier. Had one before this that run continual and never got the results I was looking for.

        • Primary use:
        • Personal
         
        5.0

        Worth the cost

        By Larry at the Lake

        from Elk Rapids, Michigan

        About Me Handyman, Homeowner

        Verified Buyer

        Pros

        • Ductable
        • Effective Water Removal
        • Energy Efficient
        • Quiet

        Cons

          Best Uses

          • Basement
          • Multi-Room
          • Summer Humidity

          Comments about Santa Fe Advance 2 Dehumidifier:

          Have tried the typical Home Depot, Lowes etc dehumidifiers to control lower level humidity in our lake home. Nothing really could keep up with the dampness when humidity was high, like after heavy rains or hot humid weather when lower level was cool.
          This dehumidifier is completely different animal, it easily kept up with any humidity and the tiled parts of the floors including in the bathroom are finally dry.
          It took some work to install properly including ducting the outlet dry air to two different places and the return air another place to make the air flow through the rooms. But it works great. Should have done this sooner.

          • Primary use:
          • Personal
           
          5.0

          Great product

          By JR

          from Chickamauga ga

          About Me Homeowner

          Verified Buyer

          Pros

          • To Set Up
          • Works As Advertised Eas

          Cons

            Best Uses

            • Crawl Space

            Comments about Santa Fe Advance 2 Dehumidifier:

            Easy to set up

            • Primary use:
            • Personal

            (1 of 2 customers found this review helpful)

             
            5.0

            Sante Fe Advance 2

            By Satisfied

            from Peoria, Illinois

            About Me Homeowner

            Verified Reviewer

            Pros

            • Ductable
            • Easy To Set Up
            • Effective Water Removal
            • Energy Efficient
            • Factory Support Warranty
            • Outstanding Service
            • Quiet

            Cons

              Best Uses

              • Basement
              • Crawl Space
              • Multi-Room
              • Single Room
              • Summer Humidity

              Comments about Santa Fe Advance 2 Dehumidifier:

              I previously owned the Sante Fe Advance. I liked the unit, but it developed a problem and by the time I got around to contacting the Thermastor factory, the warranty had expired. Thermastor did not hesitate to help me and they quickly sent me a brand new Advance 2, at no charge. This is outstanding customer service. I set up the new Advance 2 and it is working great for the last several months. Very pleased with Thermastor and I would highly recommend.

              • Primary use:
              • Personal

              (2 of 2 customers found this review helpful)

               
              1.0

              SAVE YOUR MONEY!!!

              By REGRETFUL BUYER

              from NORTHEAST

              Pros

                Cons

                  Best Uses

                    Comments about Santa Fe Advance 2 Dehumidifier:

                    IT IS IMPOSSIBLE TO FIND REPAIR TECHNICIANS...IF THERMA-STORE EVER RETURNS A PHONE CALL. WE PURCHASED THE "SANTA FE ADVANCED DEHUMIDIFIER" ABOUT A YEAR AGO WHICH APPEARS IS NO LONGER AVAILABLE.

                    • Primary use:
                    • Personal

                    (2 of 4 customers found this review helpful)

                     
                    4.0

                    Does great job but at higher power bill

                    By Macuite

                    from Wilmington, NC

                    About Me Homeowner

                    Pros

                    • Compact
                    • Effective
                    • Lightweight
                    • Quiet

                    Cons

                    • Much Higher Power Bill

                    Best Uses

                    • Crawl space

                    Comments about Santa Fe Advance 2 Dehumidifier:

                    My power bill shot thru the roof up to 110%. My crawl space is 1100 square feet & only about 2 feet in height. I knew the first bill would be somewhat higher because it ran for 30 days none stop & was then cut back. But my bills are way more than I expected. I was told up to a 25% increase. Have yet to see this percentage. All my bills have been higher 60% to 110%. So I have cut the dehumidifier back further. It really has done a good job of helping dry the crawl space so I hope I now have this under control & it can operate on a much lower level so my power bill will be more in line.

                    • Primary use:
                    • Personal

                    (3 of 3 customers found this review helpful)

                     
                    5.0

                    This unit did the trick

                    By Bob

                    from Hudson Valley, New York

                    About Me Handyman, Homeowner

                    Verified Buyer

                    Pros

                    • Effective
                    • Quality Compressor
                    • Quality Fan
                    • Quiet
                    • Well Built Unit

                    Cons

                    • Needs Separate Onoff Swi

                    Best Uses

                    • Dank Basement
                    • Summer Humidity

                    Comments about Santa Fe Advance 2 Dehumidifier:

                    This unit was placed in the basement of a private residence. The basement area is approximately 1600 square feet consisting of a 16x16 crawl space with the remaining divided between a work room and play room. The basement is 8 feet high and totally in the ground. It always needed a dehumidifier since it had high humidity and was susceptible to mold and was musty. Even with a cheap store dehumidified running constantly the humidity was around 70%.
                    I built a platform on wheels for the Advance 2 since I needed the condensate pump. This allowed me to move the unit out of the work room when doing woodworking. I added 15 ft of hose to the condensate discharge for distance to the elevated drain (7ft off floor).
                    The unit worked beautifully. Fan spooled up and just kept going for a week. My humidity went from 70% to 45%. It was just great. The musty smell disappeared. I did clean every surface that had mold and sprayed on the SmartShield that I purchased. So far I am extremely pleased, my wife even more so.
                    Since I purchased this unit in September I am anxious to see how it runs in the more humid summer.

                    • Primary use:
                    • Personal

                    (2 of 2 customers found this review helpful)

                     
                    4.0

                    Good product, fast ship, no support

                    By mr coffee

                    from North Carolina

                    About Me Handyman, Homeowner

                    Verified Buyer

                    Pros

                    • Effective
                    • Energy Efficient
                    • Quiet

                    Cons

                      Best Uses

                      • Summer Humidity

                      Comments about Santa Fe Advance 2 Dehumidifier:

                      The ductwork option is great for working in a crawlspace. Really does the job well together with a condensate pump to push the water out of the crawlspace and away from the house.

                      Sylvane never responded to my email after the sale - and it's been months now. I asked for the serial number and a copy of the sales receipt - doesn't seem like a lot to ask. Otherwise, they're OK.

                      • Primary use:
                      • Personal

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