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Santa Fe Advance 2 Dehumidifier Customer Reviews

 
Product Details...

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Advance 2 Dehumidifier
 
4.7

(based on 90 reviews)

Ratings Distribution

  • 5 Stars

     

    (75)

  • 4 Stars

     

    (12)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (2)

92%

of respondents would recommend this to a friend.

Pros

  • Effective (30)
  • Quiet (24)
  • Energy efficient (18)
  • Compact (14)
  • Lightweight (11)

Cons

    Best Uses

    • Summer humidity (17)
    • Dank basement (10)
    • Crawl space (8)
    • Basement (3)
      • Reviewer Profile:
      • Homeowner (35), Avid do-it-yourselfer (6), Professional (3)
      • Primary use:
      • Personal (39)

    Most Liked Positive Review

     

    Look no further!

    We live in a 1500 sq. foot rancher with a large crawl space in Louisa Co. Va. Our crawl was moist to begin with when we moved in 2 yrs. ago and we...Read complete review

    We live in a 1500 sq. foot rancher with a large crawl space in Louisa Co. Va. Our crawl was moist to begin with when we moved in 2 yrs. ago and we had to have it treated for mold, as the house was vacant for quite a while.

    The original vapor barrier did not cover the entire dirt floor AND our HVAC ductwork and handling unit is located in our crawl which was sweating constantly, causing not only moisture condensate but our insulation was falling as well. After trying to put down more 10mil vapor barrier, even taping it to the walls and sealing up the vents, we still had moisture issues.

    We purchased a 70 pint Danby home dehumidifier as our neighbor told us they had the same problem and a little unit took care of their crawl just fine. However, not so for us. It worked well in the beginning, but ran constantly, had no humidistat, so we had to go under the house often to check on things and our electric bill went up $50-$75 a month!!!

    We had gutters put on the house last year, thinking that would help and it didn't do as much as it needed to. There is no evidence of any standing water or leaks and our home sits on a slope-you would think a humid crawl wouldn't be such an issue. But, we have a very clay soil here in Louisa, and it does hold moisture well. So, this year we decided after much deliberation and comparing different dehumidifier brands to go ahead and spend the money on something that we could set and forget it, with an incredible reputation for longevity and reliablility.

    We found that doing it ourselves was much more affordable then having a moisture company come in and provide us with crawlspace encapsulation and deumidifier- thousands less! Came UPS Freight-WONDERFUL COMPANY-prompt, professional delivery within the week of purchase-Shipping was FREE! Set up couldn't be easier. Here is how we did it- My wife and I placed the Santa Fe on concrete pavers we bought at Lowe's over our existing vapor barrier with 2ft clearance over top from the floor joists to the machine and leveled it with the bubble level provided on the machine.

    Then, we slid the clear tubing provided, onto the barb nipple at the machine and secured it with an automotive hose clamp so it wouldn't leak. We bought a 2nd PVC barb nipple 5/8 inch to slide the clear tubing over at the end again securing it with a clamp and of course used PVC glue to attach that to 3/4" PVC pipe. We chiseled out a hole through the foundation block, which took some time, but well worth it, and ran the pvc thru that, down the slope of our natural yard grade to a small gravel pit to facillitate drainage.

    We buried the pvc underground with the tip just out over the rock so we can see it draining. The machine was plugged into our 110 outlet and set it @ 45% for now to get the moisture under control. Took about 10 minutes before we started to see water come out through the tubing. It has ran all day and we anticipate it to keep going until it gets the humidity level under control(78% at start). Noise is not an issue-we cannot hear it in the house at all. The crawl is noticeably warmer and drier already!(My wife is thrilled!)

    Wish the power cord was a little longer and the clear tubing as well, but that is all that we can say negative about this wonderful machine. Like I said, we have spent a good amount of time looking at all the brands on the market and this by far was the best bang for our hard earned dollars. Can't wait to see how the doors close up in the house and how the crawl feels and smells over the next week. Go ahead and spend the money now and save yourself the hassle of a smaller, less efficient unit. With what we have spent on electricity over the past year for the home unit in which the fan had run pretty much all the time, we could have had 50% of the cost saved up. Live and learn I guess.

    VS

    Most Liked Negative Review

     

    Bad investment

    Worked fine for a year and a half until it developed a leak and lost it's Freon. Tried to get the manufacturer to repair per 5 year warranty and was unsuccessful.

    Worked fine for a year and a half until it developed a leak and lost it's Freon. Tried to get the manufacturer to repair per 5 year warranty and was unsuccessful.

    Reviewed by 90 customers

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    4.0

    A solid no-frills dehumidifier.

    By Richard

    from Dayton, OH

    About Me Homeowner

    Verified Buyer

    Pros

    • Easy To Set Up
    • Effective Water Removal
    • Energy Efficient
    • Quiet

    Cons

    • Not User-Friendly
    • Out Moded Electronics

    Best Uses

    • Basement
    • Crawl Space

    Comments about Santa Fe Advance 2 Dehumidifier:

    The product capacity is well matched to the dehumidifying requirement.
    There is no display of actual humidity level so you have to guess on the setting for the humidity dial.
    The free mini hygro-thermometer is a piece of trash. I had to modify the battery compartment to get it to work at all. I will probably buy another hygrometer because I don't trust the reading of the "high quality German unit."

    • Primary use:
    • Personal
     
    5.0

    Really does the job

    By Cligie

    from Fort Mill S C

    About Me Homeowner

    Verified Buyer

    Pros

    • Easy To Set Up
    • Effective Water Removal
    • Energy Efficient
    • Quiet

    Cons

      Best Uses

      • Crawl Space

      Comments about Santa Fe Advance 2 Dehumidifier:

      Very pleased with the dehumidifier. Had one before this that run continual and never got the results I was looking for.

      • Primary use:
      • Personal
       
      5.0

      Worth the cost

      By Larry at the Lake

      from Elk Rapids, Michigan

      About Me Handyman, Homeowner

      Verified Buyer

      Pros

      • Ductable
      • Effective Water Removal
      • Energy Efficient
      • Quiet

      Cons

        Best Uses

        • Basement
        • Multi-Room
        • Summer Humidity

        Comments about Santa Fe Advance 2 Dehumidifier:

        Have tried the typical Home Depot, Lowes etc dehumidifiers to control lower level humidity in our lake home. Nothing really could keep up with the dampness when humidity was high, like after heavy rains or hot humid weather when lower level was cool.
        This dehumidifier is completely different animal, it easily kept up with any humidity and the tiled parts of the floors including in the bathroom are finally dry.
        It took some work to install properly including ducting the outlet dry air to two different places and the return air another place to make the air flow through the rooms. But it works great. Should have done this sooner.

        • Primary use:
        • Personal
         
        5.0

        Great product

        By JR

        from Chickamauga ga

        About Me Homeowner

        Verified Buyer

        Pros

        • To Set Up
        • Works As Advertised Eas

        Cons

          Best Uses

          • Crawl Space

          Comments about Santa Fe Advance 2 Dehumidifier:

          Easy to set up

          • Primary use:
          • Personal

          (1 of 2 customers found this review helpful)

           
          5.0

          Sante Fe Advance 2

          By Satisfied

          from Peoria, Illinois

          About Me Homeowner

          Verified Reviewer

          Pros

          • Ductable
          • Easy To Set Up
          • Effective Water Removal
          • Energy Efficient
          • Factory Support Warranty
          • Outstanding Service
          • Quiet

          Cons

            Best Uses

            • Basement
            • Crawl Space
            • Multi-Room
            • Single Room
            • Summer Humidity

            Comments about Santa Fe Advance 2 Dehumidifier:

            I previously owned the Sante Fe Advance. I liked the unit, but it developed a problem and by the time I got around to contacting the Thermastor factory, the warranty had expired. Thermastor did not hesitate to help me and they quickly sent me a brand new Advance 2, at no charge. This is outstanding customer service. I set up the new Advance 2 and it is working great for the last several months. Very pleased with Thermastor and I would highly recommend.

            • Primary use:
            • Personal

            (2 of 2 customers found this review helpful)

             
            1.0

            SAVE YOUR MONEY!!!

            By REGRETFUL BUYER

            from NORTHEAST

            Pros

              Cons

                Best Uses

                  Comments about Santa Fe Advance 2 Dehumidifier:

                  IT IS IMPOSSIBLE TO FIND REPAIR TECHNICIANS...IF THERMA-STORE EVER RETURNS A PHONE CALL. WE PURCHASED THE "SANTA FE ADVANCED DEHUMIDIFIER" ABOUT A YEAR AGO WHICH APPEARS IS NO LONGER AVAILABLE.

                  • Primary use:
                  • Personal

                  (2 of 3 customers found this review helpful)

                   
                  4.0

                  Does great job but at higher power bill

                  By Macuite

                  from Wilmington, NC

                  About Me Homeowner

                  Pros

                  • Compact
                  • Effective
                  • Lightweight
                  • Quiet

                  Cons

                  • Much Higher Power Bill

                  Best Uses

                  • Crawl space

                  Comments about Santa Fe Advance 2 Dehumidifier:

                  My power bill shot thru the roof up to 110%. My crawl space is 1100 square feet & only about 2 feet in height. I knew the first bill would be somewhat higher because it ran for 30 days none stop & was then cut back. But my bills are way more than I expected. I was told up to a 25% increase. Have yet to see this percentage. All my bills have been higher 60% to 110%. So I have cut the dehumidifier back further. It really has done a good job of helping dry the crawl space so I hope I now have this under control & it can operate on a much lower level so my power bill will be more in line.

                  • Primary use:
                  • Personal

                  (3 of 3 customers found this review helpful)

                   
                  5.0

                  This unit did the trick

                  By Bob

                  from Hudson Valley, New York

                  About Me Handyman, Homeowner

                  Verified Buyer

                  Pros

                  • Effective
                  • Quality Compressor
                  • Quality Fan
                  • Quiet
                  • Well Built Unit

                  Cons

                  • Needs Separate Onoff Swi

                  Best Uses

                  • Dank Basement
                  • Summer Humidity

                  Comments about Santa Fe Advance 2 Dehumidifier:

                  This unit was placed in the basement of a private residence. The basement area is approximately 1600 square feet consisting of a 16x16 crawl space with the remaining divided between a work room and play room. The basement is 8 feet high and totally in the ground. It always needed a dehumidifier since it had high humidity and was susceptible to mold and was musty. Even with a cheap store dehumidified running constantly the humidity was around 70%.
                  I built a platform on wheels for the Advance 2 since I needed the condensate pump. This allowed me to move the unit out of the work room when doing woodworking. I added 15 ft of hose to the condensate discharge for distance to the elevated drain (7ft off floor).
                  The unit worked beautifully. Fan spooled up and just kept going for a week. My humidity went from 70% to 45%. It was just great. The musty smell disappeared. I did clean every surface that had mold and sprayed on the SmartShield that I purchased. So far I am extremely pleased, my wife even more so.
                  Since I purchased this unit in September I am anxious to see how it runs in the more humid summer.

                  • Primary use:
                  • Personal

                  (2 of 2 customers found this review helpful)

                   
                  4.0

                  Good product, fast ship, no support

                  By mr coffee

                  from North Carolina

                  About Me Handyman, Homeowner

                  Verified Buyer

                  Pros

                  • Effective
                  • Energy Efficient
                  • Quiet

                  Cons

                    Best Uses

                    • Summer Humidity

                    Comments about Santa Fe Advance 2 Dehumidifier:

                    The ductwork option is great for working in a crawlspace. Really does the job well together with a condensate pump to push the water out of the crawlspace and away from the house.

                    Sylvane never responded to my email after the sale - and it's been months now. I asked for the serial number and a copy of the sales receipt - doesn't seem like a lot to ask. Otherwise, they're OK.

                    • Primary use:
                    • Personal

                    (3 of 3 customers found this review helpful)

                     
                    4.0

                    Smaller than expected

                    By Murphy the Marauder

                    from Murphysboro, IL

                    About Me Homeowner

                    Verified Buyer

                    Pros

                    • Effective

                    Cons

                      Best Uses

                      • Dank Basement
                      • Summer Humidity

                      Comments about Santa Fe Advance 2 Dehumidifier:

                      The unit is smaller than anticipated and not quite as heavy. Don't let me mislead you. It is a big honking unit but I was able to wrestle it myself. Furthermore, it is very easy to set up. It would be nice if they had included a hose clamp for retaining the drain hose on the discharge connection.

                      • Primary use:
                      • Personal

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