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Santa Fe Advance 2 Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Advance 2 Dehumidifier
 
4.7

(based on 86 reviews)

Ratings Distribution

  • 5 Stars

     

    (72)

  • 4 Stars

     

    (11)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (2)

91%

of respondents would recommend this to a friend.

Pros

  • Effective (30)
  • Quiet (21)
  • Energy efficient (15)
  • Compact (14)
  • Lightweight (11)

Cons

    Best Uses

    • Summer humidity (16)
    • Dank basement (10)
    • Crawl space (5)
      • Reviewer Profile:
      • Homeowner (31), Avid do-it-yourselfer (5), Professional (3)
      • Primary use:
      • Personal (35)

    Most Liked Positive Review

     

    Look no further!

    We live in a 1500 sq. foot rancher with a large crawl space in Louisa Co. Va. Our crawl was moist to begin with when we moved in 2 yrs. ago and we...Read complete review

    We live in a 1500 sq. foot rancher with a large crawl space in Louisa Co. Va. Our crawl was moist to begin with when we moved in 2 yrs. ago and we had to have it treated for mold, as the house was vacant for quite a while.

    The original vapor barrier did not cover the entire dirt floor AND our HVAC ductwork and handling unit is located in our crawl which was sweating constantly, causing not only moisture condensate but our insulation was falling as well. After trying to put down more 10mil vapor barrier, even taping it to the walls and sealing up the vents, we still had moisture issues.

    We purchased a 70 pint Danby home dehumidifier as our neighbor told us they had the same problem and a little unit took care of their crawl just fine. However, not so for us. It worked well in the beginning, but ran constantly, had no humidistat, so we had to go under the house often to check on things and our electric bill went up $50-$75 a month!!!

    We had gutters put on the house last year, thinking that would help and it didn't do as much as it needed to. There is no evidence of any standing water or leaks and our home sits on a slope-you would think a humid crawl wouldn't be such an issue. But, we have a very clay soil here in Louisa, and it does hold moisture well. So, this year we decided after much deliberation and comparing different dehumidifier brands to go ahead and spend the money on something that we could set and forget it, with an incredible reputation for longevity and reliablility.

    We found that doing it ourselves was much more affordable then having a moisture company come in and provide us with crawlspace encapsulation and deumidifier- thousands less! Came UPS Freight-WONDERFUL COMPANY-prompt, professional delivery within the week of purchase-Shipping was FREE! Set up couldn't be easier. Here is how we did it- My wife and I placed the Santa Fe on concrete pavers we bought at Lowe's over our existing vapor barrier with 2ft clearance over top from the floor joists to the machine and leveled it with the bubble level provided on the machine.

    Then, we slid the clear tubing provided, onto the barb nipple at the machine and secured it with an automotive hose clamp so it wouldn't leak. We bought a 2nd PVC barb nipple 5/8 inch to slide the clear tubing over at the end again securing it with a clamp and of course used PVC glue to attach that to 3/4" PVC pipe. We chiseled out a hole through the foundation block, which took some time, but well worth it, and ran the pvc thru that, down the slope of our natural yard grade to a small gravel pit to facillitate drainage.

    We buried the pvc underground with the tip just out over the rock so we can see it draining. The machine was plugged into our 110 outlet and set it @ 45% for now to get the moisture under control. Took about 10 minutes before we started to see water come out through the tubing. It has ran all day and we anticipate it to keep going until it gets the humidity level under control(78% at start). Noise is not an issue-we cannot hear it in the house at all. The crawl is noticeably warmer and drier already!(My wife is thrilled!)

    Wish the power cord was a little longer and the clear tubing as well, but that is all that we can say negative about this wonderful machine. Like I said, we have spent a good amount of time looking at all the brands on the market and this by far was the best bang for our hard earned dollars. Can't wait to see how the doors close up in the house and how the crawl feels and smells over the next week. Go ahead and spend the money now and save yourself the hassle of a smaller, less efficient unit. With what we have spent on electricity over the past year for the home unit in which the fan had run pretty much all the time, we could have had 50% of the cost saved up. Live and learn I guess.

    VS

    Most Liked Negative Review

     

    Bad investment

    Worked fine for a year and a half until it developed a leak and lost it's Freon. Tried to get the manufacturer to repair per 5 year warranty and was unsuccessful.

    Worked fine for a year and a half until it developed a leak and lost it's Freon. Tried to get the manufacturer to repair per 5 year warranty and was unsuccessful.

    Reviewed by 86 customers

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    (1 of 1 customers found this review helpful)

     
    5.0

    Sante Fe Advance 2

    By Satisfied

    from Peoria, Illinois

    About Me Homeowner

    Verified Reviewer

    Pros

    • Ductable
    • Easy To Set Up
    • Effective Water Removal
    • Energy Efficient
    • Factory Support Warranty
    • Outstanding Service
    • Quiet

    Cons

      Best Uses

      • Basement
      • Crawl Space
      • Multi-Room
      • Single Room
      • Summer Humidity

      Comments about Santa Fe Advance 2 Dehumidifier:

      I previously owned the Sante Fe Advance. I liked the unit, but it developed a problem and by the time I got around to contacting the Thermastor factory, the warranty had expired. Thermastor did not hesitate to help me and they quickly sent me a brand new Advance 2, at no charge. This is outstanding customer service. I set up the new Advance 2 and it is working great for the last several months. Very pleased with Thermastor and I would highly recommend.

      • Primary use:
      • Personal

      (2 of 2 customers found this review helpful)

       
      1.0

      SAVE YOUR MONEY!!!

      By REGRETFUL BUYER

      from NORTHEAST

      Pros

        Cons

          Best Uses

            Comments about Santa Fe Advance 2 Dehumidifier:

            IT IS IMPOSSIBLE TO FIND REPAIR TECHNICIANS...IF THERMA-STORE EVER RETURNS A PHONE CALL. WE PURCHASED THE "SANTA FE ADVANCED DEHUMIDIFIER" ABOUT A YEAR AGO WHICH APPEARS IS NO LONGER AVAILABLE.

            • Primary use:
            • Personal

            (2 of 2 customers found this review helpful)

             
            4.0

            Does great job but at higher power bill

            By Macuite

            from Wilmington, NC

            About Me Homeowner

            Pros

            • Compact
            • Effective
            • Lightweight
            • Quiet

            Cons

            • Much Higher Power Bill

            Best Uses

            • Crawl space

            Comments about Santa Fe Advance 2 Dehumidifier:

            My power bill shot thru the roof up to 110%. My crawl space is 1100 square feet & only about 2 feet in height. I knew the first bill would be somewhat higher because it ran for 30 days none stop & was then cut back. But my bills are way more than I expected. I was told up to a 25% increase. Have yet to see this percentage. All my bills have been higher 60% to 110%. So I have cut the dehumidifier back further. It really has done a good job of helping dry the crawl space so I hope I now have this under control & it can operate on a much lower level so my power bill will be more in line.

            • Primary use:
            • Personal

            (3 of 3 customers found this review helpful)

             
            5.0

            This unit did the trick

            By Bob

            from Hudson Valley, New York

            About Me Handyman, Homeowner

            Verified Buyer

            Pros

            • Effective
            • Quality Compressor
            • Quality Fan
            • Quiet
            • Well Built Unit

            Cons

            • Needs Separate Onoff Swi

            Best Uses

            • Dank Basement
            • Summer Humidity

            Comments about Santa Fe Advance 2 Dehumidifier:

            This unit was placed in the basement of a private residence. The basement area is approximately 1600 square feet consisting of a 16x16 crawl space with the remaining divided between a work room and play room. The basement is 8 feet high and totally in the ground. It always needed a dehumidifier since it had high humidity and was susceptible to mold and was musty. Even with a cheap store dehumidified running constantly the humidity was around 70%.
            I built a platform on wheels for the Advance 2 since I needed the condensate pump. This allowed me to move the unit out of the work room when doing woodworking. I added 15 ft of hose to the condensate discharge for distance to the elevated drain (7ft off floor).
            The unit worked beautifully. Fan spooled up and just kept going for a week. My humidity went from 70% to 45%. It was just great. The musty smell disappeared. I did clean every surface that had mold and sprayed on the SmartShield that I purchased. So far I am extremely pleased, my wife even more so.
            Since I purchased this unit in September I am anxious to see how it runs in the more humid summer.

            • Primary use:
            • Personal

            (2 of 2 customers found this review helpful)

             
            4.0

            Good product, fast ship, no support

            By mr coffee

            from North Carolina

            About Me Handyman, Homeowner

            Verified Buyer

            Pros

            • Effective
            • Energy Efficient
            • Quiet

            Cons

              Best Uses

              • Summer Humidity

              Comments about Santa Fe Advance 2 Dehumidifier:

              The ductwork option is great for working in a crawlspace. Really does the job well together with a condensate pump to push the water out of the crawlspace and away from the house.

              Sylvane never responded to my email after the sale - and it's been months now. I asked for the serial number and a copy of the sales receipt - doesn't seem like a lot to ask. Otherwise, they're OK.

              • Primary use:
              • Personal

              (2 of 2 customers found this review helpful)

               
              4.0

              Smaller than expected

              By Murphy the Marauder

              from Murphysboro, IL

              About Me Homeowner

              Verified Buyer

              Pros

              • Effective

              Cons

                Best Uses

                • Dank Basement
                • Summer Humidity

                Comments about Santa Fe Advance 2 Dehumidifier:

                The unit is smaller than anticipated and not quite as heavy. Don't let me mislead you. It is a big honking unit but I was able to wrestle it myself. Furthermore, it is very easy to set up. It would be nice if they had included a hose clamp for retaining the drain hose on the discharge connection.

                • Primary use:
                • Personal

                (2 of 2 customers found this review helpful)

                 
                4.0

                Crawl Space Dehumidifier- works good

                By Pam

                from Chapel Hill, NC

                About Me Homeowner

                Verified Buyer

                Pros

                • Effective
                • Quiet

                Cons

                • none

                Best Uses

                • Crawl Space Dampness
                • Summer Humidity

                Comments about Santa Fe Advance 2 Dehumidifier:

                Using to dry out a damp crawlspace. Working good for this purpose.

                • Primary use:
                • Personal

                (4 of 4 customers found this review helpful)

                 
                5.0

                What a difference it has made.

                By Ned on the Brea

                from Fairfield Glade, TN

                About Me Handyman, Homeowner

                Verified Buyer

                Pros

                • Compact
                • Effective
                • Energy Efficient
                • Lightweight
                • Quiet

                Cons

                  Best Uses

                    Comments about Santa Fe Advance 2 Dehumidifier:

                    We have had our unit now for about 3 weeks and it has made the crawl space a true area of the house for storing things. Be fore was damp and moist, now dry the way you need it to be. The unit is so much quitter than our old one and love the efficiency it has provided. We look forward to many more years of use from this quality system.

                    • Primary use:
                    • Personal

                    (3 of 3 customers found this review helpful)

                     
                    5.0

                    Why did I wait so long?

                    By robert

                    from Columbia, SC

                    About Me Homeowner

                    Verified Buyer

                    Pros

                    • Compact
                    • Effective
                    • Quiet

                    Cons

                      Best Uses

                        Comments about Santa Fe Advance 2 Dehumidifier:

                        This product reduced my crawl space humidity from over 85% down to 57% within the first 12 hours and is holding steady with a quiet operation that has exceeded my expectations.

                        • Primary use:
                        • Personal

                        (0 of 1 customers found this review helpful)

                         
                        5.0

                        gets the mositure out

                        By wp

                        from cleveland, tn

                        About Me Homeowner

                        Verified Buyer

                        Pros

                        • Effective

                        Cons

                          Best Uses

                            Comments about Santa Fe Advance 2 Dehumidifier:

                            the santa fe advance 2 is being used to get moisture out from crawl space. it is some what heavy and bulky for a small tight crawl space and needed the extra water pump. once in placed and set up controls are simple and in good location for easy operation runs good removing excess moisture from crawl space amazed at amount of water being removed works great and pump works as needed. air quality in house greatly improved

                            • Primary use:
                            • Personal

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