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Santa Fe Compact 2 Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Compact 2 Dehumidifier
 
4.7

(based on 125 reviews)

Ratings Distribution

  • 5 Stars

     

    (98)

  • 4 Stars

     

    (21)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (3)

  • 1 Stars

     

    (0)

97%

of respondents would recommend this to a friend.

Pros

  • Compact (64)
  • Effective (53)
  • Energy efficient (36)
  • Quiet (34)
  • Lightweight (22)

Cons

  • Leaks (3)

Best Uses

  • Dank basement (39)
  • Summer humidity (28)
  • Crawl space (8)
  • Basement (7)
  • Drying hand laundry (4)
    • Reviewer Profile:
    • Homeowner (65), Avid do-it-yourselfer (12), Professional (8)
    • Primary use:
    • Personal (65)

Most Liked Positive Review

 

Working Well

Used in a 600 sq.ft. basement which tends to be very humid due to surrounding ground water issues and old house. It brought level from 77% to 53% in about 20 hours and now...Read complete review

Used in a 600 sq.ft. basement which tends to be very humid due to surrounding ground water issues and old house. It brought level from 77% to 53% in about 20 hours and now is keeping it between 42 to 50% with no problem. I do have it at a fairly low setting, about 1/3rd into the lowest range but with several tick marks to go yet before the lowest possible setting. I adjust it slightly every so often to maintain it around 48%. Its doing an excellent job. Its warmer now but even when the basement temp was in the 50's (about 55-58 degrees) it was working well. I can see either several large drops or a little stream of water come out into the clear hose every few to several seconds. We have had rain almost every day for a month too. It was a little "fussy" to set up as it seems to work most efficiently with it elevated (I put it on the box it came with and made sure its level) and with the "trap" they recommend in the manual. The trap is nothing more than a U shape in the hose about 14 inches from where it is attached to the unit, held in that shape with a small 9 inch shock cord. That keeps some water in the hose at that spot creating a kind of air block so it works better. Considering the price and the ads about it I expect this baby to last at least ten years and, even beyond, since it should be repairable if anything goes wrong. So far, it has cost me an extra $14 this past month on my electric bill, a little less than the previous, made in China, common dehumidifier cost. (also energy star rated). We'll see how that plays out going forward.

VS

Most Liked Negative Review

 

Once You Repair a Design and Manufacturing Defect, It Works Well

After wiring a circuit in the cellar for this unit to run on and setting up a spot for it, I plugged this unit in, turned it on, and got the worst grinding...Read complete review

After wiring a circuit in the cellar for this unit to run on and setting up a spot for it, I plugged this unit in, turned it on, and got the worst grinding sound I've ever heard from it. The unit was level and had been allowed to sit for four hours (more than enough time for the refrigerant to run into its sump).

After being able to get a hold of no one from either Sylvane or Therma-stor (the manufacturer), I violated the warranty and removed the back cover of the machine. The source of the awful grinding noise was immediately obvious. A sheet metal box containing most of the electrical controls for the unit was loose and rubbing on the radial fan in the unit. (As a side note, this control box has a mechanical hygrometer/thermometer atop it with a multitude of dip switches on it. Don't move any of the switches. They're set where they're supposed to be at the factory.) I tugged the electrical box back as far as I could, but the clearance between the fan and box was never more than 1/16" or so. However, that was enough to get rid of the interference with the fan and allow the unit to operate.

After three months of use, the electrical enclosure managed to vibrate forward and engage the fan again. Since I didn't want to completely disassemble the unit to resolve this, I braced the electrical enclosure away from the fan with a pair of foam rubber shapes cut from a "Wacky Noodle" pool toy I picked up from Dollar General for a buck-fifty. Now the electrical box can't move. So far, the unit is working reliably again. Time will tell.

If anyone is considering this dehumidifier (or is wondering how to fix one that's grinding) and would like pictures detailing the quick and easy repair, email Clutch.Drofab@GMail.com.

Reviewed by 125 customers

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Displaying reviews 21-30

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4.0

Works very well

By Matman

from Baltimore Maryland

About Me Homeowner

Verified Buyer

Pros

  • Compact
  • Effective
  • Energy Efficient
  • Lightweight
  • Quiet

Cons

    Best Uses

    • Dank Basement
    • Summer Humidity

    Comments about Santa Fe Compact 2 Dehumidifier:

    The humidifyer takes care of the humidity for the entire basement. I am very happy with it so far, I guess I'll know better after a full season or two. It is worth the extra money to get a good one instead of the small ones you see at department stores.

    • Primary use:
    • Personal

    (1 of 1 customers found this review helpful)

     
    4.0

    Excellent Service and Dehumidifier

    By Moldy Basement

    from Stroudsburg PA

    About Me Homeowner

    Verified Buyer

    Pros

    • Compact
    • Effective

    Cons

      Best Uses

      • Dank Basement

      Comments about Santa Fe Compact 2 Dehumidifier:

      It has been doing an admirable job of keeping the humidity low in a very damp basement. Although it does the job and my basement is within the specifications for the unit, I sometimes think I would have been better off upgrading to the larger unit. When in doubt, go bigger!

      • Primary use:
      • Personal

      (1 of 5 customers found this review helpful)

       
      2.0

      POOR QUALITY

      By DC

      from BEALETON, VA

      About Me Homeowner

      Pros

      • Compact

      Cons

        Best Uses

          Comments about Santa Fe Compact 2 Dehumidifier:

          I BOUGHT THIS UNIT BECAUSE IT WAS WAS MADE IN AMERICA. ALSO BOUGHT THE PUMP RECOMMENDED IN THE SANTE FE MANUEL I TRIED TO UNSCREW THE SCREWS ON THE SIDE OF THE DEHUMIDIFIER TO MOUNT THE PUMP USING THE RECOMMENDED PHILLIPS SCREWDRIVER. THE SCREWS ARE CHEAP AND THEY STRIPPED. ALSO SANTE FE NEEDS TO HAVE A GARDEN HOSE CONNECTION INSTEAD OF FORCING A PIECE OF PLASTIC TUBING ON TO A CONNECTOR. IF THE TUBING FAILS AT THE CONNECTOR POINT YOU HAVE A WET BASEMENT. FOR WHAT I PAID FOR THIS PRODUCT I SHOULD NOT HAVE HAD ANY PROBLEMS. I RETURNED THIS PRODUCT TO SYLVANE WITHOUT ANY PROBLEMS AND I WOULD GLADLY BUY FROM SYLVANE AGAIN- JUST NO SANTE FE PRODUCTS.

          • Primary use:
          • Personal

          (2 of 2 customers found this review helpful)

           
          4.0

          Looks Promising

          By Viking Bob

          from Central Virginia

          About Me Homeowner

          Verified Buyer

          Pros

          • Compact
          • Effective
          • Energy Efficient

          Cons

          • Leaks

          Best Uses

          • Dank Basement
          • Summer Humidity

          Comments about Santa Fe Compact 2 Dehumidifier:

          I was tired of the throw away dehumidifiers that last 1 to 2 years. I hope, especially with the much higher cost, that this unit will last. It's too early to know.

          What I do know, however, is that I cannot stop some leakage that apparently comes from the drainage pan around the drain fitting. After "fixing" the drain leak several times, it became clear that the leak was not coming from the fitting. It does not get wet. It's a little annoying that I have to keep a small pan under the unit so that it does not spoil the shelf unit I made to hang near the ceiling. The cheap units didn't leak, they just failed prematurely.

          • Primary use:
          • Personal

          (1 of 1 customers found this review helpful)

           
          5.0

          Wish I had bought this product years ago

          By Harry

          from Mineral Springs, NC

          About Me Homeowner

          Verified Buyer

          Pros

          • Compact
          • Effective
          • Energy Efficient
          • Lightweight
          • Quiet

          Cons

            Best Uses

            • Dank Basement

            Comments about Santa Fe Compact 2 Dehumidifier:

            Easy to install and really works

            • Primary use:
            • Personal

            (1 of 1 customers found this review helpful)

             
            4.0

            Small model Big performanace

            By Lisa

            from Loysville, PA

            About Me Homeowner

            Verified Buyer

            Pros

            • Compact
            • Effective
            • Energy Efficient

            Cons

              Best Uses

              • Dank Basement
              • Summer Humidity

              Comments about Santa Fe Compact 2 Dehumidifier:

              My home has both an unfinished and finished side to the basement. The standard dehumidifiers could not keep up with the humidity and damnpness. This small but effective model is doing a great job taking care of both

              • Primary use:
              • Personal

              (4 of 4 customers found this review helpful)

               
              5.0

              So far the dehumidifier is working great

              By Tom

              from Raleigh NC

              About Me Homeowner

              Verified Buyer

              Pros

              • Compact
              • Easy to install
              • Effective

              Cons

                Best Uses

                • Crawl space

                Comments about Santa Fe Compact 2 Dehumidifier:

                It has been working about a month now and the crawl space went from 98% relative humidity to more normal. In the first few days it took more then 2 gallons of water out of the air. I also closed all the vents and put down more plastic on the dirt.

                • Primary use:
                • Personal
                 
                5.0

                We are pleased with our Dehumidifier

                By MKC

                from Virginia Beach, VA

                About Me Homeowner

                Verified Buyer

                Pros

                • Compact
                • Effective
                • Energy Efficient
                • Lightweight
                • Quiet

                Cons

                  Best Uses

                  • Crawl Space Humidity
                  • Summer Humidity

                  Comments about Santa Fe Compact 2 Dehumidifier:

                  Our dehumidifier was shipped in a very timely manner and arrived in excellent condition. It is VERY easy to install. WE bought the hanging kit and it, too, was very easy to install. We could see the humidity being sucked out of the air as soon as it was turned on. Very pleased with our purchase.

                  • Primary use:
                  • Personal
                   
                  5.0

                  Powerful and effective

                  By Donna and Israel

                  from The Hamptons, Long Island, NY

                  About Me Homeowner

                  Verified Buyer

                  Pros

                  • Compact
                  • Effective
                  • Quiet

                  Cons

                    Best Uses

                    • Dank Basement
                    • Drying Hand Laundry

                    Comments about Santa Fe Compact 2 Dehumidifier:

                    We have a house close to the beach and so you can imagine how damp the basement can get. So much so that cardboard wilts and mold flourishes. Just minutes after installing the Santa Fe, we were astonished by how much water was being extracted from the air and traveling down the tube. It took a full week at 3/4 setting for the unit to finally go into standby mode. Since then, we've adjusted the setting to 1/2 and the unit goes on and off periodically. It's so quiet though, it's hardly noticeable in our 1000 sq ft home. Beyond satisfied with the performance!

                    • Primary use:
                    • Personal
                     
                    5.0

                    Well worth every penny.

                    By Melvin

                    from Boca Raton, Fl

                    About Me Homeowner

                    Verified Buyer

                    Pros

                    • Compact
                    • Effective
                    • Eliminated Dampness
                    • Energy Efficient
                    • Lightweight
                    • Quiet

                    Cons

                    • none

                    Best Uses

                    • Indoor Waterfront Dampnes
                    • Keeps Clothes Closet Dry
                    • Summer Humidity

                    Comments about Santa Fe Compact 2 Dehumidifier:

                    Installed in master bedroom walk in closet (hooked directly into sink drain) where dampness occurred. It takes the moisture out of the master closet, bathroom and the rest of the 1700 sq. foot waterfront Unit. It is quiet enough not to disturb sleep at night and I am a light sleeper. It only takes up about 2 feet of space on a single shelf and I can still hang short items above it. It has a 5 year warranty and I am hopeful that it's non-gingerbread sturdy appearance will give us our money's worth.

                    • Primary use:
                    • Personal

                    Displaying reviews 21-30

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