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Santa Fe Classic Dehumidifier Customer Reviews

 
Product Details...

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 137 reviews)

Ratings Distribution

  • 5 Stars

     

    (97)

  • 4 Stars

     

    (25)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (7)

88%

of respondents would recommend this to a friend.

Pros

  • Effective (41)
  • Energy efficient (26)
  • Quiet (16)
  • Compact (5)
  • Easy to set up (5)

Cons

  • Noisy (5)

Best Uses

  • Dank basement (39)
  • Summer humidity (18)
  • Basement (6)
    • Reviewer Profile:
    • Homeowner (50), Professional (5), Avid do-it-yourselfer (4)
    • Primary use:
    • Personal (45)

Most Liked Positive Review

 

AMAZING!

Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise...Read complete review

Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise in basement so it gets a lot of sweat down there too. I also noticed that the smell of the rubber gym floor has been eliminated since getting this unit - the air is extremely fresh feeling (we also have electrostaic filter and UV air treatment). Zoned basement gets 65% humid in summer but A/C makes it too cold (like 62F in summer, but still too humid). Basement has central rec room, large gym, and another room. We keep all doors open for cross circulation. I had gone through bogus LG portables, which run all day and don't really work then burn up and die every year). I was concerned buying a big heavy high dollar item like this sight unseen, but wow, it sure does work. The quality is amazing - all steel construction and very heavy duty - the inside reminds me of a military machine. It barely runs and keeps humidity very low. I think electric savings alone will offset cost. My family is amazed at how comfortable the basement is (actually warms it up nicely) and the positive comfort impact it has had on the rest of the levels. We have 3 zones HVAC that circulate daily, so we get good cross-zone circulation. The unit is too loud to watch TV by, but I keep it in my centrally located HVAC room with door open and there are multiple vents to finished area. It is barely audible on the main level (basement is, however, sound-proofed) When we are in basement I just close the door and it is no louder than the furnace blower. It moves a LOT of air - amazing. This thing is built like a tank and should last 20 years. Only risk I see is if repairs are needed it will cost a fortune to ship it somewhere. But then again, this things suck a lot of moisture out of the air, so it is worth the great functionality. I'm an aerospace engineer so I am really picky about this kind of stuff and I give this a solid buy. I am considering ducting it for a cleaner install but it works just fine as is. Order it, get it, plug it in, be comfortable, and protect your basement and its contents. If, by bad luck, it breaks, just deal with it. Worth every penny. The guys at Sylvane gave great advice too. I am very happy with this machine.

VS

Most Liked Negative Review

 

beware if it needs repair

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

Reviewed by 137 customers

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(0 of 1 customers found this review helpful)

 
4.0

Santa Fe Classic Dehuidifier

By Lori

from Noblesville, In. 46060

About Me Hard To Read Fan Levels, Homeowner

Verified Buyer

Pros

  • Easy To Set Up
  • Effective Water Removal

Cons

  • Electtric Bill 132 Mo
  • Fan Runs Continuously
  • In The Summer So Trying
  • Learning Lower Dial Sets
  • Noisy
  • So It Won't Run Continuou

Best Uses

  • Basement
  • Bill Next Month
  • Lowered Fan Turns Off Mo
  • Re Now Hope Lower Elect

Comments about Santa Fe Classic Dehumidifier:

My next door neighbor had this model and so I got to see it and he is very happy with his. I'm very happy with mine, but I'm just playing with the settings to get a correct balance. I don't want $132 month electric bills, which is what is has been the last two month's. It's hard for me to bend down and read the readings. If they have to be so low on the machine, larger clear print would improve that.

  • Primary use:
  • Personal

(0 of 1 customers found this review helpful)

 
5.0

Gret Product

By ds

from St Paul, MN

About Me Homeowner

Verified Buyer

Pros

  • Ductable
  • Easy To Set Up

Cons

  • Noisy

Best Uses

  • Basement

Comments about Santa Fe Classic Dehumidifier:

Great Humidifier...

  • Primary use:
  • Personal
 
5.0

Great Product

By almac

from Upstate NY

About Me Homeowner

Verified Buyer

Pros

  • Easy To Set Up
  • Effective Water Removal

Cons

  • Noisy

Best Uses

  • Basement

Comments about Santa Fe Classic Dehumidifier:

I like the drain hose and the fact the I don't have to deal with a bucket. It is a little bit loud, but it really moves the air. We have had a really wet summer here in the northeast and our basement was really damp. The air was heavy and stinky (technical term in deed!). I could not believe the water that ran out of this thing when we started running. Now we have a dry basement and the musty smell is gone!!

We had two fairly expensive dehumidifiers fail in the last three years. I looked really hard to find something we made and I believe I have found it. It seems like a lots of money, but I bet this thing will last more than way more than 2 years!!

  • Primary use:
  • Personal
 
5.0

Great product

By Ty the energyman

from Pittsburgh, Pa

About Me Homeowner

Verified Buyer

Pros

  • Ductable
  • Easy To Set Up
  • Effective Water Removal
  • Energy Efficient

Cons

  • None

Best Uses

  • Basement
  • Multi-Room
  • Summer Humidity
  • Whole House

Comments about Santa Fe Classic Dehumidifier:

Never having to empty the bucket is fantastic. I owned one of these units that worked for 12 years before it quit working. ..that's a very minimal cost per year! This new unit is even better...sealed fan motor that does not require annual oiling, runs a tiny bit quieter and is a little bit more efficient.

  • Primary use:
  • Personal

(1 of 1 customers found this review helpful)

 
1.0

Lasted 1.5 summers

By Mike

from Massachusetts

About Me Homeowner

Pros

  • Easy To Set Up

Cons

  • Heavy/Bulky
  • Noisy

Best Uses

  • Basement

Comments about Santa Fe Classic Dehumidifier:

Lasted 1.5 summers. Does not dehumidify anymore. For this price I expected at least 5 years.

(3 of 3 customers found this review helpful)

 
1.0

doesn't last

By ew

from mount kisco, ny

About Me Homeowner

Verified Reviewer

Pros

    Cons

      Best Uses

      • Dank Basement

      Comments about Santa Fe Classic Dehumidifier:

      worked great for about a year or two. then turns on, but doesn't work properly. numerous reviews online about this same problem. the company says they will service it, but you need to ship it to them which costs a fortune - effectively precluding that option for everyone. you would think for the price that it would last more than a couple of years. stay away.

      (1 of 2 customers found this review helpful)

       
      4.0

      Santa Fe Classic

      By The Black Queen

      from Doylestown, PA

      About Me Homeowner

      Verified Buyer

      Pros

      • Compact
      • Effective
      • Energy Efficient
      • My 2nd Santa Fe Unit In 1

      Cons

        Best Uses

        • Keep Finshed Basement Dry

        Comments about Santa Fe Classic Dehumidifier:

        This unit replaced my 10 year old Santa Fe. Stop buying those 'Fisher Price' dehumidifier models and buy the best!

        • Primary use:
        • Personal

        (2 of 2 customers found this review helpful)

         
        3.0

        Repairs = Major hassle and expense

        By Really?

        from Stamford, CT

        About Me Homeowner

        Pros

        • Effective

        Cons

        • Noisy
        • No Servicepeople Avl
        • Repair Cost Prohibitive

        Best Uses

        • Dank Basement

        Comments about Santa Fe Classic Dehumidifier:

        This worked great -- kept things nice and dry -- for 7 years. Then it started getting even noisier. Then it stopped working.

        • Primary use:
        • Personal

        (5 of 5 customers found this review helpful)

         
        5.0

        AMAZING!

        By YodaMark

        from Avon, OH

        About Me Homeowner

        Verified Reviewer

        Pros

        • Effective
        • Energy Efficient

        Cons

          Best Uses

          • Summer Humidity

          Comments about Santa Fe Classic Dehumidifier:

          Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise in basement so it gets a lot of sweat down there too. I also noticed that the smell of the rubber gym floor has been eliminated since getting this unit - the air is extremely fresh feeling (we also have electrostaic filter and UV air treatment). Zoned basement gets 65% humid in summer but A/C makes it too cold (like 62F in summer, but still too humid). Basement has central rec room, large gym, and another room. We keep all doors open for cross circulation. I had gone through bogus LG portables, which run all day and don't really work then burn up and die every year). I was concerned buying a big heavy high dollar item like this sight unseen, but wow, it sure does work. The quality is amazing - all steel construction and very heavy duty - the inside reminds me of a military machine. It barely runs and keeps humidity very low. I think electric savings alone will offset cost. My family is amazed at how comfortable the basement is (actually warms it up nicely) and the positive comfort impact it has had on the rest of the levels. We have 3 zones HVAC that circulate daily, so we get good cross-zone circulation. The unit is too loud to watch TV by, but I keep it in my centrally located HVAC room with door open and there are multiple vents to finished area. It is barely audible on the main level (basement is, however, sound-proofed) When we are in basement I just close the door and it is no louder than the furnace blower. It moves a LOT of air - amazing. This thing is built like a tank and should last 20 years. Only risk I see is if repairs are needed it will cost a fortune to ship it somewhere. But then again, this things suck a lot of moisture out of the air, so it is worth the great functionality. I'm an aerospace engineer so I am really picky about this kind of stuff and I give this a solid buy. I am considering ducting it for a cleaner install but it works just fine as is. Order it, get it, plug it in, be comfortable, and protect your basement and its contents. If, by bad luck, it breaks, just deal with it. Worth every penny. The guys at Sylvane gave great advice too. I am very happy with this machine.

          (1 of 2 customers found this review helpful)

           
          4.0

          Could be better

          By Drying Out

          from Southern NH

          About Me Homeowner

          Verified Reviewer

          Pros

            Cons

              Best Uses

              • Dank Basement

              Comments about Santa Fe Classic Dehumidifier:

              Just got it delivered and installed. First impressions:
              Crude controls: just a manual dial that goes from off - wetter - drier and a 'chart' above it to show those..... the settings for the dial are not even on the dial itself!
              No digiltal output: no way to know what % humidity you've set it for, or what the air around it is currently. You can order a free hygrometer by sending in lots of personal information. Would have been much nicert to include it with the unit!
              Loud: ok, it is doing a lot of work. But I can hear this quite clearly from the first floor, and the unit is in the floor below.
              Air output direction: The power, water hose, condensate pump are on the same side as the humidity control dial and the air output vent. Which means that if you want to put it against a wall you have to point all the wires/hoses etc. out at the room if you want the air to blow that direction. Ugly and easy to trip on those delicate parts.

              • Primary use:
              • Personal

              Displaying reviews 1-10

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