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Santa Fe Classic Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 132 reviews)

Ratings Distribution

  • 5 Stars

     

    (94)

  • 4 Stars

     

    (24)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (6)

89%

of respondents would recommend this to a friend.

Pros

  • Effective (41)
  • Energy efficient (25)
  • Quiet (16)
  • Compact (5)
  • Lightweight (5)

Cons

    Best Uses

    • Dank basement (39)
    • Summer humidity (17)
      • Reviewer Profile:
      • Homeowner (45), Professional (5), Avid do-it-yourselfer (4)
      • Primary use:
      • Personal (41)

    Most Liked Positive Review

     

    Delivers as promised

    I purchased the Santa Fe Classic dehumidifier couple months ago. I installed it in my below ground finished basement. The installation was pretty straight forward, you don't need to be a DIY guru....Read complete review

    I purchased the Santa Fe Classic dehumidifier couple months ago. I installed it in my below ground finished basement. The installation was pretty straight forward, you don't need to be a DIY guru. I just bought an extension hose to drain it in my sump pump, the one that comes with it was too short for me.
    The dehumidifier made tremendous difference in just 2 days. Before its arrival, the relative humidity level in the basement was constant at around 80% in the summer months, it smelled musty and unpleasant. Apparently this is normal here in the DC area. It ran non-stop for 2 days and brought the humidity down to 36% and the musty smell gradually went away. Since mold can't grow at humidity below 50%, I decided to let it keep the humidity around 45%, which reduced the run time significantly. At 36% it was running much more often.
    The device is quite noisy if it's operating in the living area or the bedroom. Since it's my basement, I can barely hear its operation. Currently is sitting in the middle of my 1000 sq ft basement. I'm thinking of moving it into the utility room and closing the door to reduce the noise level even further. I'll have to cut out some vents to allow air circulation though.
    My electric bill has went up quite a bit, but I hope that I won't have to run it that much in the colder months. Supposedly it is much more efficient than the cheap dehumidifiers you can buy from home improvement stores.
    The construction feels solid, commercial grade. Moving it on flat and smooth surface is easy, it's standing on wheels.

    VS

    Most Liked Negative Review

     

    beware if it needs repair

    I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

    I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

    but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

    Reviewed by 132 customers

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    (2 of 2 customers found this review helpful)

     
    1.0

    doesn't last

    By ew

    from mount kisco, ny

    About Me Homeowner

    Verified Reviewer

    Pros

      Cons

        Best Uses

        • Dank Basement

        Comments about Santa Fe Classic Dehumidifier:

        worked great for about a year or two. then turns on, but doesn't work properly. numerous reviews online about this same problem. the company says they will service it, but you need to ship it to them which costs a fortune - effectively precluding that option for everyone. you would think for the price that it would last more than a couple of years. stay away.

        (1 of 1 customers found this review helpful)

         
        4.0

        Santa Fe Classic

        By The Black Queen

        from Doylestown, PA

        About Me Homeowner

        Verified Buyer

        Pros

        • Compact
        • Effective
        • Energy Efficient
        • My 2nd Santa Fe Unit In 1

        Cons

          Best Uses

          • Keep Finshed Basement Dry

          Comments about Santa Fe Classic Dehumidifier:

          This unit replaced my 10 year old Santa Fe. Stop buying those 'Fisher Price' dehumidifier models and buy the best!

          • Primary use:
          • Personal

          (2 of 2 customers found this review helpful)

           
          3.0

          Repairs = Major hassle and expense

          By Really?

          from Stamford, CT

          About Me Homeowner

          Pros

          • Effective

          Cons

          • Noisy
          • No Servicepeople Avl
          • Repair Cost Prohibitive

          Best Uses

          • Dank Basement

          Comments about Santa Fe Classic Dehumidifier:

          This worked great -- kept things nice and dry -- for 7 years. Then it started getting even noisier. Then it stopped working.

          • Primary use:
          • Personal

          (3 of 3 customers found this review helpful)

           
          5.0

          AMAZING!

          By YodaMark

          from Avon, OH

          About Me Homeowner

          Verified Reviewer

          Pros

          • Effective
          • Energy Efficient

          Cons

            Best Uses

            • Summer Humidity

            Comments about Santa Fe Classic Dehumidifier:

            Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise in basement so it gets a lot of sweat down there too. I also noticed that the smell of the rubber gym floor has been eliminated since getting this unit - the air is extremely fresh feeling (we also have electrostaic filter and UV air treatment). Zoned basement gets 65% humid in summer but A/C makes it too cold (like 62F in summer, but still too humid). Basement has central rec room, large gym, and another room. We keep all doors open for cross circulation. I had gone through bogus LG portables, which run all day and don't really work then burn up and die every year). I was concerned buying a big heavy high dollar item like this sight unseen, but wow, it sure does work. The quality is amazing - all steel construction and very heavy duty - the inside reminds me of a military machine. It barely runs and keeps humidity very low. I think electric savings alone will offset cost. My family is amazed at how comfortable the basement is (actually warms it up nicely) and the positive comfort impact it has had on the rest of the levels. We have 3 zones HVAC that circulate daily, so we get good cross-zone circulation. The unit is too loud to watch TV by, but I keep it in my centrally located HVAC room with door open and there are multiple vents to finished area. It is barely audible on the main level (basement is, however, sound-proofed) When we are in basement I just close the door and it is no louder than the furnace blower. It moves a LOT of air - amazing. This thing is built like a tank and should last 20 years. Only risk I see is if repairs are needed it will cost a fortune to ship it somewhere. But then again, this things suck a lot of moisture out of the air, so it is worth the great functionality. I'm an aerospace engineer so I am really picky about this kind of stuff and I give this a solid buy. I am considering ducting it for a cleaner install but it works just fine as is. Order it, get it, plug it in, be comfortable, and protect your basement and its contents. If, by bad luck, it breaks, just deal with it. Worth every penny. The guys at Sylvane gave great advice too. I am very happy with this machine.

            (1 of 1 customers found this review helpful)

             
            4.0

            Could be better

            By Drying Out

            from Southern NH

            About Me Homeowner

            Verified Reviewer

            Pros

              Cons

                Best Uses

                • Dank Basement

                Comments about Santa Fe Classic Dehumidifier:

                Just got it delivered and installed. First impressions:
                Crude controls: just a manual dial that goes from off - wetter - drier and a 'chart' above it to show those..... the settings for the dial are not even on the dial itself!
                No digiltal output: no way to know what % humidity you've set it for, or what the air around it is currently. You can order a free hygrometer by sending in lots of personal information. Would have been much nicert to include it with the unit!
                Loud: ok, it is doing a lot of work. But I can hear this quite clearly from the first floor, and the unit is in the floor below.
                Air output direction: The power, water hose, condensate pump are on the same side as the humidity control dial and the air output vent. Which means that if you want to put it against a wall you have to point all the wires/hoses etc. out at the room if you want the air to blow that direction. Ugly and easy to trip on those delicate parts.

                • Primary use:
                • Personal

                (2 of 3 customers found this review helpful)

                 
                4.0

                Sante Fe Classic a winner

                By ss

                from NJ

                About Me Homeowner

                Verified Buyer

                Pros

                • Air Filtration
                • Compact
                • Effective
                • Energy Efficient
                • Lightweight

                Cons

                  Best Uses

                  • Dank Basement
                  • Summer Humidity

                  Comments about Santa Fe Classic Dehumidifier:

                  worked quickly to remove excess moisture in basement, love the air filtration component as well. Very helpful for my allergies.

                  • Primary use:
                  • Personal

                  (3 of 3 customers found this review helpful)

                   
                  5.0

                  Great Purchase

                  By Mildew Fighter

                  from Rochester, NY

                  About Me Homeowner

                  Verified Buyer

                  Pros

                  • Effective
                  • Quiet

                  Cons

                  • none

                  Best Uses

                  • Dank Basement
                  • Summer Humidity

                  Comments about Santa Fe Classic Dehumidifier:

                  We have been fighting mold and mildew growing in our basement for over a year now. We had purchased 2 portable units from the hardware store when we moved into the house. For a basement of 4000 sf it wasn't enough. We purchased a 3rd portable unit and it helped, but not enough. One wet spring I went to the basement to find mildew growing on my walls and all over my furniture. It was terrible. After struggling with it for a year, we decided to purchase two of Sante Fe Classics. It was more than we wanted to pay for humidifiers, but I thought it was necessary. After convencing my husband there was no other way, and extensive searching all the commercial units we decided on this one. The price was good compared to the other models. And we did not want to hook it up to our AC units. We wanted a stand alone unit to drain into our sun pump. The only downfall is that the drain hose is not very long. But it is easily fixed with purchasing a drain hose what ever length you want from the hardware store and a connector. Within 2 days the humidity dropped from 75% to 60% and within a week it is down to 50% and holding just where we want it. The smell in our basement has deminished tremendously. Once we get the mildew cleaned up from the furniture again with a tea tree oil mixture, we should be good as new. I would definately recommend this unit for anyone who is having problems with Mildew. And this unit has 2 air filters. One that is the standard replacable one, and one that can be washed.

                  • Primary use:
                  • Personal

                  (3 of 3 customers found this review helpful)

                   
                  5.0

                  Too early to tell, but so far so good

                  By e

                  from Pennsylvania

                  About Me Homeowner

                  Verified Buyer

                  Pros

                  • Effective
                  • Energy Efficient
                  • Quiet

                  Cons

                    Best Uses

                    • Dank Basement

                    Comments about Santa Fe Classic Dehumidifier:

                    Nice product. Have had for two weeks and have noticed a difference in moisture "smell."
                    Original unit was damaged in shipping. Replacement unit received within several days.

                    • Primary use:
                    • Personal

                    (1 of 1 customers found this review helpful)

                     
                    5.0

                    it's a worker bee

                    By lola

                    from ny

                    About Me Homeowner, Professional

                    Verified Buyer

                    Pros

                    • Effective
                    • Quiet

                    Cons

                      Best Uses

                      • Dank Basement

                      Comments about Santa Fe Classic Dehumidifier:

                      worker bee

                      • Primary use:
                      • Personal

                      (0 of 1 customers found this review helpful)

                       
                      4.0

                      Don't use UPS Brown for delivery

                      By DON'T USE UPS BROWN!

                      from Putnam, NY

                      About Me Homeowner

                      Verified Buyer

                      Pros

                      • Compact
                      • Effective

                      Cons

                      • Do Not Like Pvc Piping

                      Best Uses

                      • Dank Basement
                      • Summer Humidity

                      Comments about Santa Fe Classic Dehumidifier:

                      Do not like 25" PVC pipe you recommend. It leaked. I now must return PVC and find better fit. ??? Also PVC piping is hard and spirals making it VERY difficult to keep level with floor for proper drainage. The machine cost so much could you not add several feet of the nice soft hose you provide connected to machine so the custemer could simply cut excess to make an easy fit {length} for the buyer; and, it makes keeping the pipe/hose level to floor for proper drainage VERY simple.

                      • Primary use:
                      • Personal

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