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Santa Fe Classic Dehumidifier Customer Reviews

 
Product Details...

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 138 reviews)

Ratings Distribution

  • 5 Stars

     

    (98)

  • 4 Stars

     

    (25)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (7)

88%

of respondents would recommend this to a friend.

Pros

  • Effective (41)
  • Energy efficient (27)
  • Quiet (16)
  • Easy to set up (6)
  • Compact (5)

Cons

  • Noisy (5)

Best Uses

  • Dank basement (39)
  • Summer humidity (18)
  • Basement (7)
    • Reviewer Profile:
    • Homeowner (51), Professional (5), Avid do-it-yourselfer (4)
    • Primary use:
    • Personal (46)

Most Liked Positive Review

 

AMAZING!

Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise...Read complete review

Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise in basement so it gets a lot of sweat down there too. I also noticed that the smell of the rubber gym floor has been eliminated since getting this unit - the air is extremely fresh feeling (we also have electrostaic filter and UV air treatment). Zoned basement gets 65% humid in summer but A/C makes it too cold (like 62F in summer, but still too humid). Basement has central rec room, large gym, and another room. We keep all doors open for cross circulation. I had gone through bogus LG portables, which run all day and don't really work then burn up and die every year). I was concerned buying a big heavy high dollar item like this sight unseen, but wow, it sure does work. The quality is amazing - all steel construction and very heavy duty - the inside reminds me of a military machine. It barely runs and keeps humidity very low. I think electric savings alone will offset cost. My family is amazed at how comfortable the basement is (actually warms it up nicely) and the positive comfort impact it has had on the rest of the levels. We have 3 zones HVAC that circulate daily, so we get good cross-zone circulation. The unit is too loud to watch TV by, but I keep it in my centrally located HVAC room with door open and there are multiple vents to finished area. It is barely audible on the main level (basement is, however, sound-proofed) When we are in basement I just close the door and it is no louder than the furnace blower. It moves a LOT of air - amazing. This thing is built like a tank and should last 20 years. Only risk I see is if repairs are needed it will cost a fortune to ship it somewhere. But then again, this things suck a lot of moisture out of the air, so it is worth the great functionality. I'm an aerospace engineer so I am really picky about this kind of stuff and I give this a solid buy. I am considering ducting it for a cleaner install but it works just fine as is. Order it, get it, plug it in, be comfortable, and protect your basement and its contents. If, by bad luck, it breaks, just deal with it. Worth every penny. The guys at Sylvane gave great advice too. I am very happy with this machine.

VS

Most Liked Negative Review

 

beware if it needs repair

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

Reviewed by 138 customers

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5.0

So happy we bought this!

By Kath

from Barneveld, NY

About Me Homeowner

Verified Reviewer

Pros

  • Easy To Set Up
  • Effective Water Removal
  • Energy Efficient

Cons

    Best Uses

    • Basement

    Comments about Santa Fe Classic Dehumidifier:

    I bought this unit about 7 years ago to manage a very damp basement in an area with a high water table and 3 sump pumps that ran nearly always...within 2 days, the basement was free of the wet dank smell it had.
    Last year we moved to a much larger home, my basement is nearly 4000 sq feet and so far still going strong. I love this unit as much as one can love a machine that does what it's supposed to do!
    At first I hemmed and hawed over the price, but I do wish we had gotten it sooner for the old house...but wouldn't leave it behind it had to come with us! LOVE IT

    • Primary use:
    • Personal

    (0 of 1 customers found this review helpful)

     
    4.0

    Santa Fe Classic Dehuidifier

    By Lori

    from Noblesville, In. 46060

    About Me Hard To Read Fan Levels, Homeowner

    Verified Buyer

    Pros

    • Easy To Set Up
    • Effective Water Removal

    Cons

    • Electtric Bill 132 Mo
    • Fan Runs Continuously
    • In The Summer So Trying
    • Learning Lower Dial Sets
    • Noisy
    • So It Won't Run Continuou

    Best Uses

    • Basement
    • Bill Next Month
    • Lowered Fan Turns Off Mo
    • Re Now Hope Lower Elect

    Comments about Santa Fe Classic Dehumidifier:

    My next door neighbor had this model and so I got to see it and he is very happy with his. I'm very happy with mine, but I'm just playing with the settings to get a correct balance. I don't want $132 month electric bills, which is what is has been the last two month's. It's hard for me to bend down and read the readings. If they have to be so low on the machine, larger clear print would improve that.

    • Primary use:
    • Personal

    (0 of 1 customers found this review helpful)

     
    5.0

    Gret Product

    By ds

    from St Paul, MN

    About Me Homeowner

    Verified Buyer

    Pros

    • Ductable
    • Easy To Set Up

    Cons

    • Noisy

    Best Uses

    • Basement

    Comments about Santa Fe Classic Dehumidifier:

    Great Humidifier...

    • Primary use:
    • Personal
     
    5.0

    Great Product

    By almac

    from Upstate NY

    About Me Homeowner

    Verified Buyer

    Pros

    • Easy To Set Up
    • Effective Water Removal

    Cons

    • Noisy

    Best Uses

    • Basement

    Comments about Santa Fe Classic Dehumidifier:

    I like the drain hose and the fact the I don't have to deal with a bucket. It is a little bit loud, but it really moves the air. We have had a really wet summer here in the northeast and our basement was really damp. The air was heavy and stinky (technical term in deed!). I could not believe the water that ran out of this thing when we started running. Now we have a dry basement and the musty smell is gone!!

    We had two fairly expensive dehumidifiers fail in the last three years. I looked really hard to find something we made and I believe I have found it. It seems like a lots of money, but I bet this thing will last more than way more than 2 years!!

    • Primary use:
    • Personal
     
    5.0

    Great product

    By Ty the energyman

    from Pittsburgh, Pa

    About Me Homeowner

    Verified Buyer

    Pros

    • Ductable
    • Easy To Set Up
    • Effective Water Removal
    • Energy Efficient

    Cons

    • None

    Best Uses

    • Basement
    • Multi-Room
    • Summer Humidity
    • Whole House

    Comments about Santa Fe Classic Dehumidifier:

    Never having to empty the bucket is fantastic. I owned one of these units that worked for 12 years before it quit working. ..that's a very minimal cost per year! This new unit is even better...sealed fan motor that does not require annual oiling, runs a tiny bit quieter and is a little bit more efficient.

    • Primary use:
    • Personal

    (1 of 1 customers found this review helpful)

     
    1.0

    Lasted 1.5 summers

    By Mike

    from Massachusetts

    About Me Homeowner

    Pros

    • Easy To Set Up

    Cons

    • Heavy/Bulky
    • Noisy

    Best Uses

    • Basement

    Comments about Santa Fe Classic Dehumidifier:

    Lasted 1.5 summers. Does not dehumidify anymore. For this price I expected at least 5 years.

    (4 of 4 customers found this review helpful)

     
    1.0

    doesn't last

    By ew

    from mount kisco, ny

    About Me Homeowner

    Verified Reviewer

    Pros

      Cons

        Best Uses

        • Dank Basement

        Comments about Santa Fe Classic Dehumidifier:

        worked great for about a year or two. then turns on, but doesn't work properly. numerous reviews online about this same problem. the company says they will service it, but you need to ship it to them which costs a fortune - effectively precluding that option for everyone. you would think for the price that it would last more than a couple of years. stay away.

        (1 of 2 customers found this review helpful)

         
        4.0

        Santa Fe Classic

        By The Black Queen

        from Doylestown, PA

        About Me Homeowner

        Verified Buyer

        Pros

        • Compact
        • Effective
        • Energy Efficient
        • My 2nd Santa Fe Unit In 1

        Cons

          Best Uses

          • Keep Finshed Basement Dry

          Comments about Santa Fe Classic Dehumidifier:

          This unit replaced my 10 year old Santa Fe. Stop buying those 'Fisher Price' dehumidifier models and buy the best!

          • Primary use:
          • Personal

          (2 of 2 customers found this review helpful)

           
          3.0

          Repairs = Major hassle and expense

          By Really?

          from Stamford, CT

          About Me Homeowner

          Pros

          • Effective

          Cons

          • Noisy
          • No Servicepeople Avl
          • Repair Cost Prohibitive

          Best Uses

          • Dank Basement

          Comments about Santa Fe Classic Dehumidifier:

          This worked great -- kept things nice and dry -- for 7 years. Then it started getting even noisier. Then it stopped working.

          • Primary use:
          • Personal

          (5 of 5 customers found this review helpful)

           
          5.0

          AMAZING!

          By YodaMark

          from Avon, OH

          About Me Homeowner

          Verified Reviewer

          Pros

          • Effective
          • Energy Efficient

          Cons

            Best Uses

            • Summer Humidity

            Comments about Santa Fe Classic Dehumidifier:

            Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise in basement so it gets a lot of sweat down there too. I also noticed that the smell of the rubber gym floor has been eliminated since getting this unit - the air is extremely fresh feeling (we also have electrostaic filter and UV air treatment). Zoned basement gets 65% humid in summer but A/C makes it too cold (like 62F in summer, but still too humid). Basement has central rec room, large gym, and another room. We keep all doors open for cross circulation. I had gone through bogus LG portables, which run all day and don't really work then burn up and die every year). I was concerned buying a big heavy high dollar item like this sight unseen, but wow, it sure does work. The quality is amazing - all steel construction and very heavy duty - the inside reminds me of a military machine. It barely runs and keeps humidity very low. I think electric savings alone will offset cost. My family is amazed at how comfortable the basement is (actually warms it up nicely) and the positive comfort impact it has had on the rest of the levels. We have 3 zones HVAC that circulate daily, so we get good cross-zone circulation. The unit is too loud to watch TV by, but I keep it in my centrally located HVAC room with door open and there are multiple vents to finished area. It is barely audible on the main level (basement is, however, sound-proofed) When we are in basement I just close the door and it is no louder than the furnace blower. It moves a LOT of air - amazing. This thing is built like a tank and should last 20 years. Only risk I see is if repairs are needed it will cost a fortune to ship it somewhere. But then again, this things suck a lot of moisture out of the air, so it is worth the great functionality. I'm an aerospace engineer so I am really picky about this kind of stuff and I give this a solid buy. I am considering ducting it for a cleaner install but it works just fine as is. Order it, get it, plug it in, be comfortable, and protect your basement and its contents. If, by bad luck, it breaks, just deal with it. Worth every penny. The guys at Sylvane gave great advice too. I am very happy with this machine.

            Displaying reviews 1-10

            Back to top

            Previous | Next »

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