CALL US TOLL-FREE 1-800-934-9194
better air begins with knowledge
No items added.
0 items in your cart    View your cart »
Cart Subtotal: $0.00
 
help

Santa Fe Classic Dehumidifier Customer Reviews

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 129 reviews)

Ratings Distribution

  • 5 Stars

     

    (94)

  • 4 Stars

     

    (23)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (5)

93%

of respondents would recommend this to a friend.

Pros

  • Effective (39)
  • Energy efficient (24)
  • Quiet (16)
  • Lightweight (5)
  • Compact (4)

Cons

    Best Uses

    • Dank basement (37)
    • Summer humidity (17)
      • Reviewer Profile:
      • Homeowner (42), Professional (5), Avid do-it-yourselfer (4)
      • Primary use:
      • Personal (39)

    Most Liked Positive Review

     

    Last Dehumidifier you will ever buy

    I purchased the Santa Fe Classic to replace a defunct Kenmore model. I decided to take the plunge and spend the extra money on this unit after many glowing reviews. It is a fantastic...Read complete review

    I purchased the Santa Fe Classic to replace a defunct Kenmore model. I decided to take the plunge and spend the extra money on this unit after many glowing reviews. It is a fantastic unit. Solidly built, fast and efficient. My ~1000 sq ft. basement went from water condensing on the walls and piping to comfortable and dry in one weekend. The unit is a little loud, but it's worth it. After about a week and half, the unit now seems to only cycle on once or twice a day for about a half hour.

    I also bought the condensate pump and the two work well together.

    Would I buy this unit again? Absolutely. Would I recommend this unit? Without hesitation.

    VS

    Most Liked Negative Review

     

    beware if it needs repair

    I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

    I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

    but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

    Reviewed by 129 customers

    Sort by

    Displaying reviews 11-20

    Back to top

    (1 of 1 customers found this review helpful)

     
    5.0

    Thanks! Great product.

    By Happy Basement Homeowner

    from Woodbridge, VA

    About Me Handyman, Homeowner, Professional

    Verified Buyer

    Pros

    • Effective
    • Energy Efficient

    Cons

      Best Uses

      • Dank Basement
      • Summer Humidity

      Comments about Santa Fe Classic Dehumidifier:

      Bought this product as a recommendation from a mold inspector who was giving me some advice for mold issues in our basement due to high humidity levels. Within a day it went from 85% to 50% and has stayed there. We haven't recieved an electric bill yet to know how that has been affected but it works great. The musty smell is gone too.

      • Primary use:
      • Personal

      (1 of 1 customers found this review helpful)

       
      4.0

      A requirement for dry basement

      By orthobike

      from Champaign, ILLINOIS

      About Me Homeowner

      Verified Buyer

      Pros

      • Effective

      Cons

        Best Uses

        • Dank Basement
        • Summer Humidity

        Comments about Santa Fe Classic Dehumidifier:

        Replacement for the same model that compressor died after 7 years. Manual has instructions on how to replace compressor but I could not find some one to do the job and customer service at Sante Fe was not helpful. The 7 years of use made a great difference in the basement being dry and mildew free,also no corrosion on metal exercise equipment so I bought a new unit.

        • Primary use:
        • Personal

        (1 of 1 customers found this review helpful)

         
        4.0

        Very impressed!

        By Sam

        from Grandview, MO

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective
        • Energy Efficient
        • Very easy to operate

        Cons

        • Isn't As Quiet As Adverti

        Best Uses

        • Summer Humidity

        Comments about Santa Fe Classic Dehumidifier:

        I put this in my basement and it immediately started pumping out huge amounts of water even though I had another brand running. I left it wide open for 2 days. I now have it on Auto and it runs off and on and my basement feels and smells dry. I can hear it running upstairs with the doors closed to the basement. I think the muffler should be included with the product. I love that it is American made!

        • Primary use:
        • Personal
         
        2.0

        short on the hose

        By ed

        from limerick, pa

        About Me Homeowner

        Verified Buyer

        Pros

        • Short On The Hose

        Cons

        • Short On The Hose

        Best Uses

        • Basement

        Comments about Santa Fe Classic Dehumidifier:

        I wroye in the the hose was listed as 8' not n=knowing that 33 inches is inside the machine maybe the hose shold be listed as 63 " outside the box

        • Primary use:
        • Personal

        (1 of 2 customers found this review helpful)

         
        5.0

        best investment

        By kevinwow

        from freehold, nj

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective
        • Energy Efficient
        • Quiet

        Cons

        • none

        Best Uses

        • Summer Humidity

        Comments about Santa Fe Classic Dehumidifier:

        My basement is dry as a bone! the 400.00 dehumidifier from the dept. stores don't come close

        • Primary use:
        • Personal

        (3 of 3 customers found this review helpful)

         
        4.0

        Classi Dehumidifier

        By arnie

        from GA

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective
        • Energy Efficient

        Cons

          Best Uses

          • Dank Basement
          • Summer Humidity

          Comments about Santa Fe Classic Dehumidifier:

          Have a large semi-finished basement with furnace room and crawl space with vents. Smells come from crawlspace. After researching, found mold didn't grow below 50%. Found my humidity running about 75%/. Turned Classic on and humidity for house dropped below 50% after about 2 days. This works as a whole house humidifier since lowering basement humidity lowers the humidity in the whole house. I also bought this because of the ducting option, in case a needed to run a hose to the crawl space. I just keep the furnace door closed and it is fine. With all the rain in GA this has been a great help. Since this unit is so expensive, my only disappointment is that it only comes with a one year warranty and no local repair shops. Other reviews were critical about that. For now it seems to be doing the job. Waiting for electric bill to see how efficient

          • Primary use:
          • Personal

          (1 of 1 customers found this review helpful)

           
          3.0

          Good Cust Service but on hold too long

          By DW

          from Massachusetts

          About Me Homeowner

          Verified Buyer

          Pros

          • Energy Efficient

          Cons

            Best Uses

            • Dank Basement

            Comments about Santa Fe Classic Dehumidifier:

            Good product so far

            • Primary use:
            • Personal

            (2 of 2 customers found this review helpful)

             
            4.0

            Santa Fe Classic Dehumidifier

            By FIDO

            from Willard, Ohio

            About Me Homeowner

            Verified Buyer

            Pros

            • Effective
            • Energy Efficient
            • Lightweight

            Cons

              Best Uses

              • Dank Basement
              • Summer Humidity

              Comments about Santa Fe Classic Dehumidifier:

              Took the basement from 86% down and keeps it at 48% Just what I needed.

              • Primary use:
              • Personal

              (1 of 1 customers found this review helpful)

               
              5.0

              Keep it dry

              By pol ka

              from Central NJ, NJ

              About Me Homeowner

              Verified Reviewer

              Pros

              • Effective

              Cons

                Best Uses

                • Dank Basement

                Comments about Santa Fe Classic Dehumidifier:

                After returning from vacation in summer a few years back, I discovered mildew everywhere in my basement and everything stored there was rotten. After searching on the web for something serious, I opted for the Sante Fe dehumidifier. It has been now 6 years that I have it working in my NJ (horribly damped in summer with water table reaching the surface) basement, and never ever had mildew or rotten cloths or antyhing else since then. My basement is not big (~1000 sqft) but has many rooms. My review is for the ones who want something really working and withut trouble in the long run. The Sante Fe dehumidifier is sturdy and never failed. Just replace the air filter, the compressor is air cooled and you don't want it to overheat because the air filter is clogged. Now, I did not do it for 2 years, but just order replacement filters and decide to write this review.

                • Primary use:
                • Personal

                (1 of 1 customers found this review helpful)

                 
                1.0

                Good luck trying to get service

                By Joe with damp basement

                from Philadelphia, PA

                About Me Homeowner

                Verified Reviewer

                Pros

                • Works Well When It Works

                Cons

                • Local Service Nonexistent

                Best Uses

                • Dank Basement

                Comments about Santa Fe Classic Dehumidifier:

                Purchased 2.5 years ago...worked well at first but apparent leak in refrigerant is causing problems. I was diligent in changing filters. No one in a major metropolitan area wants to tackle it and the company can offer no one they know of who can. So I have to lug this huge thing out of the basement, put it on a pallet, properly secure it, all for a likely high cost to me of 1/2 the cost of the unit itself. I would suggest other brands

                • Primary use:
                • Personal

                Displaying reviews 11-20

                Back to top

                Email Exclusives

                Enter your email address to sign up for our newsletter, which includes special offers only for our newsletter subscribers! We will not sell your email address, and you can unsubscribe at any time.

                Connect With Us

                google plus
                pinterest
                 
                 
                Begin Secure Checkout
                Don't have an account?
                 
                Enter your email address to checkout as a guest.

                 
                Returning Customer? Sign In:
                 
                Welcome back!
                 
                Login for faster checkout.
                If you have forgotten your password, click here.

                Newsletter Subscriptions

                Thanks for subscribing to our newsletter! You should begin receiving regular emails from us shortly!