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Santa Fe Classic Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 136 reviews)

Ratings Distribution

  • 5 Stars

     

    (97)

  • 4 Stars

     

    (24)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (7)

88%

of respondents would recommend this to a friend.

Pros

  • Effective (41)
  • Energy efficient (26)
  • Quiet (16)
  • Compact (5)
  • Lightweight (5)

Cons

  • Noisy (4)

Best Uses

  • Dank basement (39)
  • Summer humidity (18)
  • Basement (5)
    • Reviewer Profile:
    • Homeowner (49), Professional (5), Avid do-it-yourselfer (4)
    • Primary use:
    • Personal (44)

Most Liked Positive Review

 

Delivers as promised

I purchased the Santa Fe Classic dehumidifier couple months ago. I installed it in my below ground finished basement. The installation was pretty straight forward, you don't need to be a DIY guru....Read complete review

I purchased the Santa Fe Classic dehumidifier couple months ago. I installed it in my below ground finished basement. The installation was pretty straight forward, you don't need to be a DIY guru. I just bought an extension hose to drain it in my sump pump, the one that comes with it was too short for me.
The dehumidifier made tremendous difference in just 2 days. Before its arrival, the relative humidity level in the basement was constant at around 80% in the summer months, it smelled musty and unpleasant. Apparently this is normal here in the DC area. It ran non-stop for 2 days and brought the humidity down to 36% and the musty smell gradually went away. Since mold can't grow at humidity below 50%, I decided to let it keep the humidity around 45%, which reduced the run time significantly. At 36% it was running much more often.
The device is quite noisy if it's operating in the living area or the bedroom. Since it's my basement, I can barely hear its operation. Currently is sitting in the middle of my 1000 sq ft basement. I'm thinking of moving it into the utility room and closing the door to reduce the noise level even further. I'll have to cut out some vents to allow air circulation though.
My electric bill has went up quite a bit, but I hope that I won't have to run it that much in the colder months. Supposedly it is much more efficient than the cheap dehumidifiers you can buy from home improvement stores.
The construction feels solid, commercial grade. Moving it on flat and smooth surface is easy, it's standing on wheels.

VS

Most Liked Negative Review

 

beware if it needs repair

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

Reviewed by 136 customers

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Displaying reviews 11-20

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(3 of 3 customers found this review helpful)

 
5.0

Great Purchase

By Mildew Fighter

from Rochester, NY

About Me Homeowner

Verified Buyer

Pros

  • Effective
  • Quiet

Cons

  • none

Best Uses

  • Dank Basement
  • Summer Humidity

Comments about Santa Fe Classic Dehumidifier:

We have been fighting mold and mildew growing in our basement for over a year now. We had purchased 2 portable units from the hardware store when we moved into the house. For a basement of 4000 sf it wasn't enough. We purchased a 3rd portable unit and it helped, but not enough. One wet spring I went to the basement to find mildew growing on my walls and all over my furniture. It was terrible. After struggling with it for a year, we decided to purchase two of Sante Fe Classics. It was more than we wanted to pay for humidifiers, but I thought it was necessary. After convencing my husband there was no other way, and extensive searching all the commercial units we decided on this one. The price was good compared to the other models. And we did not want to hook it up to our AC units. We wanted a stand alone unit to drain into our sun pump. The only downfall is that the drain hose is not very long. But it is easily fixed with purchasing a drain hose what ever length you want from the hardware store and a connector. Within 2 days the humidity dropped from 75% to 60% and within a week it is down to 50% and holding just where we want it. The smell in our basement has deminished tremendously. Once we get the mildew cleaned up from the furniture again with a tea tree oil mixture, we should be good as new. I would definately recommend this unit for anyone who is having problems with Mildew. And this unit has 2 air filters. One that is the standard replacable one, and one that can be washed.

  • Primary use:
  • Personal

(3 of 3 customers found this review helpful)

 
5.0

Too early to tell, but so far so good

By e

from Pennsylvania

About Me Homeowner

Verified Buyer

Pros

  • Effective
  • Energy Efficient
  • Quiet

Cons

    Best Uses

    • Dank Basement

    Comments about Santa Fe Classic Dehumidifier:

    Nice product. Have had for two weeks and have noticed a difference in moisture "smell."
    Original unit was damaged in shipping. Replacement unit received within several days.

    • Primary use:
    • Personal

    (1 of 1 customers found this review helpful)

     
    5.0

    it's a worker bee

    By lola

    from ny

    About Me Homeowner, Professional

    Verified Buyer

    Pros

    • Effective
    • Quiet

    Cons

      Best Uses

      • Dank Basement

      Comments about Santa Fe Classic Dehumidifier:

      worker bee

      • Primary use:
      • Personal

      (0 of 1 customers found this review helpful)

       
      4.0

      Don't use UPS Brown for delivery

      By DON'T USE UPS BROWN!

      from Putnam, NY

      About Me Homeowner

      Verified Buyer

      Pros

      • Compact
      • Effective

      Cons

      • Do Not Like Pvc Piping

      Best Uses

      • Dank Basement
      • Summer Humidity

      Comments about Santa Fe Classic Dehumidifier:

      Do not like 25" PVC pipe you recommend. It leaked. I now must return PVC and find better fit. ??? Also PVC piping is hard and spirals making it VERY difficult to keep level with floor for proper drainage. The machine cost so much could you not add several feet of the nice soft hose you provide connected to machine so the custemer could simply cut excess to make an easy fit {length} for the buyer; and, it makes keeping the pipe/hose level to floor for proper drainage VERY simple.

      • Primary use:
      • Personal

      (2 of 2 customers found this review helpful)

       
      5.0

      Working great so far

      By John R

      from Southside, AL

      About Me Homeowner

      Verified Buyer

      Pros

      • Effective
      • Quiet

      Cons

        Best Uses

        • Crawl
        • Crawl space

        Comments about Santa Fe Classic Dehumidifier:

        My crawl space was at 87% humidity when I started up the unit. There was water everywhere. It smelled musty. After 2 days of continuous running the humidity was down to 61% and I am trying to regulate it to about 50-55%. The jury is out as to how much this is costing in electricity since it had run constantly for about 2 weeks. But, the crawlspace is dry now. No standing water or water dropping off the A/C ductwork. It smells a lot better. The unit is located below the master bedroom and it can faintly be heard. It has made a big difference in the crawlspace air quality. I'm now in the process of sealing off the foundation vents.

        • Primary use:
        • Personal

        (3 of 3 customers found this review helpful)

         
        5.0

        Not your typical 'run of the mill' unit.

        By Tod the Tech

        from Stanardsville, Virginia

        About Me Handyman, Homeowner, Professional

        Verified Buyer

        Pros

        • Compact
        • Effective
        • Powerful
        • Well built

        Cons

        • Medium Loud
        • Warms The Room

        Best Uses

        • Dank Basement
        • Drying Hand Laundry
        • Summer Humidity

        Comments about Santa Fe Classic Dehumidifier:

        I have a modest size home of less than 2000 sqft. After purchasing the "home improvement" store's 70 pint version (biggest they had and ~$300), I returned it after two weeks because of dismal performance. At best it would only wring out about 36 pints in 24 hrs. (4.5 gallon max) My measured humidity levels dropped 5% or so, from 70% to 65% RH when I operated it.

        So I purchased this 110 pint/day unit because I have seen what it is capable of. I have one at my workplace that takes care of ~1800 sq.ft. of un-insulated 1940's cinder-block construction. I am located in a Mid-Atlantic coastline state and summer humidity levels are a major factor here. That's part of the reason why the Blue Ridge Mountains appear blue.

        My unit is located in the basement and establishes the humidty levels generally at 50% upstairs and 43% downstairs, with about 5 to 7 degrees of warming in the basement. The captured water from the unit will vary from 6 to 10 gal. a day depending on the weather conditions. We are much more comfortable now and the pipes in the basement have stopped sweating.

        • Primary use:
        • Personal

        (3 of 4 customers found this review helpful)

         
        5.0

        Excellent

        By Sam

        from CT

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective

        Cons

          Best Uses

          • Dank Basement

          Comments about Santa Fe Classic Dehumidifier:

          We bought a house that turned out to have real basement dampness problems. This humidifier took it on and cleared out dampness and must in a very short time. Well worth the investment.

          • Primary use:
          • Personal

          (3 of 3 customers found this review helpful)

           
          5.0

          Thanks! Great product.

          By Happy Basement Homeowner

          from Woodbridge, VA

          About Me Handyman, Homeowner, Professional

          Verified Buyer

          Pros

          • Effective
          • Energy Efficient

          Cons

            Best Uses

            • Dank Basement
            • Summer Humidity

            Comments about Santa Fe Classic Dehumidifier:

            Bought this product as a recommendation from a mold inspector who was giving me some advice for mold issues in our basement due to high humidity levels. Within a day it went from 85% to 50% and has stayed there. We haven't recieved an electric bill yet to know how that has been affected but it works great. The musty smell is gone too.

            • Primary use:
            • Personal

            (3 of 3 customers found this review helpful)

             
            4.0

            A requirement for dry basement

            By orthobike

            from Champaign, ILLINOIS

            About Me Homeowner

            Verified Buyer

            Pros

            • Effective

            Cons

              Best Uses

              • Dank Basement
              • Summer Humidity

              Comments about Santa Fe Classic Dehumidifier:

              Replacement for the same model that compressor died after 7 years. Manual has instructions on how to replace compressor but I could not find some one to do the job and customer service at Sante Fe was not helpful. The 7 years of use made a great difference in the basement being dry and mildew free,also no corrosion on metal exercise equipment so I bought a new unit.

              • Primary use:
              • Personal

              (3 of 3 customers found this review helpful)

               
              4.0

              Very impressed!

              By Sam

              from Grandview, MO

              About Me Homeowner

              Verified Buyer

              Pros

              • Effective
              • Energy Efficient
              • Very easy to operate

              Cons

              • Isn't As Quiet As Adverti

              Best Uses

              • Summer Humidity

              Comments about Santa Fe Classic Dehumidifier:

              I put this in my basement and it immediately started pumping out huge amounts of water even though I had another brand running. I left it wide open for 2 days. I now have it on Auto and it runs off and on and my basement feels and smells dry. I can hear it running upstairs with the doors closed to the basement. I think the muffler should be included with the product. I love that it is American made!

              • Primary use:
              • Personal

              Displaying reviews 11-20

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