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Santa Fe Classic Dehumidifier Customer Reviews

 
Product Details...

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 138 reviews)

Ratings Distribution

  • 5 Stars

     

    (98)

  • 4 Stars

     

    (25)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (7)

88%

of respondents would recommend this to a friend.

Pros

  • Effective (41)
  • Energy efficient (27)
  • Quiet (16)
  • Easy to set up (6)
  • Compact (5)

Cons

  • Noisy (5)

Best Uses

  • Dank basement (39)
  • Summer humidity (18)
  • Basement (7)
    • Reviewer Profile:
    • Homeowner (51), Professional (5), Avid do-it-yourselfer (4)
    • Primary use:
    • Personal (46)

Most Liked Positive Review

 

AMAZING!

Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise...Read complete review

Wow! What an amazing machine. I have 2000 SF basement with 9' ceilings, completely finished. It is a custom house extremely water-proofed and insulated - basement is mostly below grade. We exercise in basement so it gets a lot of sweat down there too. I also noticed that the smell of the rubber gym floor has been eliminated since getting this unit - the air is extremely fresh feeling (we also have electrostaic filter and UV air treatment). Zoned basement gets 65% humid in summer but A/C makes it too cold (like 62F in summer, but still too humid). Basement has central rec room, large gym, and another room. We keep all doors open for cross circulation. I had gone through bogus LG portables, which run all day and don't really work then burn up and die every year). I was concerned buying a big heavy high dollar item like this sight unseen, but wow, it sure does work. The quality is amazing - all steel construction and very heavy duty - the inside reminds me of a military machine. It barely runs and keeps humidity very low. I think electric savings alone will offset cost. My family is amazed at how comfortable the basement is (actually warms it up nicely) and the positive comfort impact it has had on the rest of the levels. We have 3 zones HVAC that circulate daily, so we get good cross-zone circulation. The unit is too loud to watch TV by, but I keep it in my centrally located HVAC room with door open and there are multiple vents to finished area. It is barely audible on the main level (basement is, however, sound-proofed) When we are in basement I just close the door and it is no louder than the furnace blower. It moves a LOT of air - amazing. This thing is built like a tank and should last 20 years. Only risk I see is if repairs are needed it will cost a fortune to ship it somewhere. But then again, this things suck a lot of moisture out of the air, so it is worth the great functionality. I'm an aerospace engineer so I am really picky about this kind of stuff and I give this a solid buy. I am considering ducting it for a cleaner install but it works just fine as is. Order it, get it, plug it in, be comfortable, and protect your basement and its contents. If, by bad luck, it breaks, just deal with it. Worth every penny. The guys at Sylvane gave great advice too. I am very happy with this machine.

VS

Most Liked Negative Review

 

beware if it needs repair

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

Reviewed by 138 customers

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(3 of 3 customers found this review helpful)

 
4.0

A requirement for dry basement

By orthobike

from Champaign, ILLINOIS

About Me Homeowner

Verified Buyer

Pros

  • Effective

Cons

    Best Uses

    • Dank Basement
    • Summer Humidity

    Comments about Santa Fe Classic Dehumidifier:

    Replacement for the same model that compressor died after 7 years. Manual has instructions on how to replace compressor but I could not find some one to do the job and customer service at Sante Fe was not helpful. The 7 years of use made a great difference in the basement being dry and mildew free,also no corrosion on metal exercise equipment so I bought a new unit.

    • Primary use:
    • Personal

    (3 of 3 customers found this review helpful)

     
    4.0

    Very impressed!

    By Sam

    from Grandview, MO

    About Me Homeowner

    Verified Buyer

    Pros

    • Effective
    • Energy Efficient
    • Very easy to operate

    Cons

    • Isn't As Quiet As Adverti

    Best Uses

    • Summer Humidity

    Comments about Santa Fe Classic Dehumidifier:

    I put this in my basement and it immediately started pumping out huge amounts of water even though I had another brand running. I left it wide open for 2 days. I now have it on Auto and it runs off and on and my basement feels and smells dry. I can hear it running upstairs with the doors closed to the basement. I think the muffler should be included with the product. I love that it is American made!

    • Primary use:
    • Personal

    (1 of 3 customers found this review helpful)

     
    2.0

    short on the hose

    By ed

    from limerick, pa

    About Me Homeowner

    Verified Buyer

    Pros

    • Short On The Hose

    Cons

    • Short On The Hose

    Best Uses

    • Basement

    Comments about Santa Fe Classic Dehumidifier:

    I wroye in the the hose was listed as 8' not n=knowing that 33 inches is inside the machine maybe the hose shold be listed as 63 " outside the box

    • Primary use:
    • Personal

    (3 of 5 customers found this review helpful)

     
    5.0

    best investment

    By kevinwow

    from freehold, nj

    About Me Homeowner

    Verified Buyer

    Pros

    • Effective
    • Energy Efficient
    • Quiet

    Cons

    • none

    Best Uses

    • Summer Humidity

    Comments about Santa Fe Classic Dehumidifier:

    My basement is dry as a bone! the 400.00 dehumidifier from the dept. stores don't come close

    • Primary use:
    • Personal

    (4 of 4 customers found this review helpful)

     
    4.0

    Classi Dehumidifier

    By arnie

    from GA

    About Me Homeowner

    Verified Buyer

    Pros

    • Effective
    • Energy Efficient

    Cons

      Best Uses

      • Dank Basement
      • Summer Humidity

      Comments about Santa Fe Classic Dehumidifier:

      Have a large semi-finished basement with furnace room and crawl space with vents. Smells come from crawlspace. After researching, found mold didn't grow below 50%. Found my humidity running about 75%/. Turned Classic on and humidity for house dropped below 50% after about 2 days. This works as a whole house humidifier since lowering basement humidity lowers the humidity in the whole house. I also bought this because of the ducting option, in case a needed to run a hose to the crawl space. I just keep the furnace door closed and it is fine. With all the rain in GA this has been a great help. Since this unit is so expensive, my only disappointment is that it only comes with a one year warranty and no local repair shops. Other reviews were critical about that. For now it seems to be doing the job. Waiting for electric bill to see how efficient

      • Primary use:
      • Personal

      (1 of 1 customers found this review helpful)

       
      3.0

      Good Cust Service but on hold too long

      By DW

      from Massachusetts

      About Me Homeowner

      Verified Buyer

      Pros

      • Energy Efficient

      Cons

        Best Uses

        • Dank Basement

        Comments about Santa Fe Classic Dehumidifier:

        Good product so far

        • Primary use:
        • Personal

        (3 of 3 customers found this review helpful)

         
        4.0

        Santa Fe Classic Dehumidifier

        By FIDO

        from Willard, Ohio

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective
        • Energy Efficient
        • Lightweight

        Cons

          Best Uses

          • Dank Basement
          • Summer Humidity

          Comments about Santa Fe Classic Dehumidifier:

          Took the basement from 86% down and keeps it at 48% Just what I needed.

          • Primary use:
          • Personal

          (2 of 2 customers found this review helpful)

           
          5.0

          Keep it dry

          By pol ka

          from Central NJ, NJ

          About Me Homeowner

          Verified Reviewer

          Pros

          • Effective

          Cons

            Best Uses

            • Dank Basement

            Comments about Santa Fe Classic Dehumidifier:

            After returning from vacation in summer a few years back, I discovered mildew everywhere in my basement and everything stored there was rotten. After searching on the web for something serious, I opted for the Sante Fe dehumidifier. It has been now 6 years that I have it working in my NJ (horribly damped in summer with water table reaching the surface) basement, and never ever had mildew or rotten cloths or antyhing else since then. My basement is not big (~1000 sqft) but has many rooms. My review is for the ones who want something really working and withut trouble in the long run. The Sante Fe dehumidifier is sturdy and never failed. Just replace the air filter, the compressor is air cooled and you don't want it to overheat because the air filter is clogged. Now, I did not do it for 2 years, but just order replacement filters and decide to write this review.

            • Primary use:
            • Personal

            (3 of 3 customers found this review helpful)

             
            1.0

            Good luck trying to get service

            By Joe with damp basement

            from Philadelphia, PA

            About Me Homeowner

            Verified Reviewer

            Pros

            • Works Well When It Works

            Cons

            • Local Service Nonexistent

            Best Uses

            • Dank Basement

            Comments about Santa Fe Classic Dehumidifier:

            Purchased 2.5 years ago...worked well at first but apparent leak in refrigerant is causing problems. I was diligent in changing filters. No one in a major metropolitan area wants to tackle it and the company can offer no one they know of who can. So I have to lug this huge thing out of the basement, put it on a pallet, properly secure it, all for a likely high cost to me of 1/2 the cost of the unit itself. I would suggest other brands

            • Primary use:
            • Personal

            (2 of 2 customers found this review helpful)

             
            5.0

            Great purchase

            By Brab

            from New jersey

            About Me Homeowner

            Verified Buyer

            Pros

            • Effective
            • Fast Delivery

            Cons

              Best Uses

              • Dank Basement

              Comments about Santa Fe Classic Dehumidifier:

              Very damp finished basement is now comfortable and useful

              • Primary use:
              • Personal

              Displaying reviews 21-30

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