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Santa Fe Classic Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Classic Dehumidifier
 
4.5

(based on 132 reviews)

Ratings Distribution

  • 5 Stars

     

    (94)

  • 4 Stars

     

    (24)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (6)

89%

of respondents would recommend this to a friend.

Pros

  • Effective (41)
  • Energy efficient (25)
  • Quiet (16)
  • Compact (5)
  • Lightweight (5)

Cons

    Best Uses

    • Dank basement (39)
    • Summer humidity (17)
      • Reviewer Profile:
      • Homeowner (45), Professional (5), Avid do-it-yourselfer (4)
      • Primary use:
      • Personal (41)

    Most Liked Positive Review

     

    Delivers as promised

    I purchased the Santa Fe Classic dehumidifier couple months ago. I installed it in my below ground finished basement. The installation was pretty straight forward, you don't need to be a DIY guru....Read complete review

    I purchased the Santa Fe Classic dehumidifier couple months ago. I installed it in my below ground finished basement. The installation was pretty straight forward, you don't need to be a DIY guru. I just bought an extension hose to drain it in my sump pump, the one that comes with it was too short for me.
    The dehumidifier made tremendous difference in just 2 days. Before its arrival, the relative humidity level in the basement was constant at around 80% in the summer months, it smelled musty and unpleasant. Apparently this is normal here in the DC area. It ran non-stop for 2 days and brought the humidity down to 36% and the musty smell gradually went away. Since mold can't grow at humidity below 50%, I decided to let it keep the humidity around 45%, which reduced the run time significantly. At 36% it was running much more often.
    The device is quite noisy if it's operating in the living area or the bedroom. Since it's my basement, I can barely hear its operation. Currently is sitting in the middle of my 1000 sq ft basement. I'm thinking of moving it into the utility room and closing the door to reduce the noise level even further. I'll have to cut out some vents to allow air circulation though.
    My electric bill has went up quite a bit, but I hope that I won't have to run it that much in the colder months. Supposedly it is much more efficient than the cheap dehumidifiers you can buy from home improvement stores.
    The construction feels solid, commercial grade. Moving it on flat and smooth surface is easy, it's standing on wheels.

    VS

    Most Liked Negative Review

     

    beware if it needs repair

    I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a...Read complete review

    I have this unit in an unfinished 2200 sq ft basement. it worked excellently for 4 years but this year it stopped dehumidifying. I have called the therma stor service department who offered a few options before removing the cover. those options did not work so we had to remove the outer panel and do some tests together. while that is a nice option to have with the service people here's the problem. they diagnosed it to be a bad refrigeration part for a leak.

    but there are basically no options to get this repaired. they aren't any authorized thermastor service people. No one in my area (PA) knows how to repair this or they do not want to get involved and I can't blame them. They are just no familiar with the unit. The only other option is to send it back to Thermastor in WI at my expense both ways. That also requires me to buy a pallet. The est. costs by Thermastor is $600. BUYER BEWARE!

    Reviewed by 132 customers

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    Displaying reviews 21-30

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    (3 of 3 customers found this review helpful)

     
    4.0

    Santa Fe Classic Dehumidifier

    By FIDO

    from Willard, Ohio

    About Me Homeowner

    Verified Buyer

    Pros

    • Effective
    • Energy Efficient
    • Lightweight

    Cons

      Best Uses

      • Dank Basement
      • Summer Humidity

      Comments about Santa Fe Classic Dehumidifier:

      Took the basement from 86% down and keeps it at 48% Just what I needed.

      • Primary use:
      • Personal

      (2 of 2 customers found this review helpful)

       
      5.0

      Keep it dry

      By pol ka

      from Central NJ, NJ

      About Me Homeowner

      Verified Reviewer

      Pros

      • Effective

      Cons

        Best Uses

        • Dank Basement

        Comments about Santa Fe Classic Dehumidifier:

        After returning from vacation in summer a few years back, I discovered mildew everywhere in my basement and everything stored there was rotten. After searching on the web for something serious, I opted for the Sante Fe dehumidifier. It has been now 6 years that I have it working in my NJ (horribly damped in summer with water table reaching the surface) basement, and never ever had mildew or rotten cloths or antyhing else since then. My basement is not big (~1000 sqft) but has many rooms. My review is for the ones who want something really working and withut trouble in the long run. The Sante Fe dehumidifier is sturdy and never failed. Just replace the air filter, the compressor is air cooled and you don't want it to overheat because the air filter is clogged. Now, I did not do it for 2 years, but just order replacement filters and decide to write this review.

        • Primary use:
        • Personal

        (2 of 2 customers found this review helpful)

         
        1.0

        Good luck trying to get service

        By Joe with damp basement

        from Philadelphia, PA

        About Me Homeowner

        Verified Reviewer

        Pros

        • Works Well When It Works

        Cons

        • Local Service Nonexistent

        Best Uses

        • Dank Basement

        Comments about Santa Fe Classic Dehumidifier:

        Purchased 2.5 years ago...worked well at first but apparent leak in refrigerant is causing problems. I was diligent in changing filters. No one in a major metropolitan area wants to tackle it and the company can offer no one they know of who can. So I have to lug this huge thing out of the basement, put it on a pallet, properly secure it, all for a likely high cost to me of 1/2 the cost of the unit itself. I would suggest other brands

        • Primary use:
        • Personal

        (2 of 2 customers found this review helpful)

         
        5.0

        Great purchase

        By Brab

        from New jersey

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective
        • Fast Delivery

        Cons

          Best Uses

          • Dank Basement

          Comments about Santa Fe Classic Dehumidifier:

          Very damp finished basement is now comfortable and useful

          • Primary use:
          • Personal

          (2 of 2 customers found this review helpful)

           
          4.0

          Santa Fe is great - but they break

          By Fred W3

          from Bucks County PA

          About Me Professional

          Verified Buyer

          Pros

          • Effective
          • Energy Efficient
          • It Is The Best Dehumidifi
          • Nothing Comes Close
          • Quiet

          Cons

          • Need Customer Service
          • They Break
          • They Last 2-3 Years Max
          • Where Do They Fix Them

          Best Uses

          • Anywhere Humid
          • Dank Basement

          Comments about Santa Fe Classic Dehumidifier:

          Sylvane does not make these - which is a bit deceptive. Santa Fe is impossible to get customer service from. No one wants to fix these things. I use these at my offices, which have basements that accumulate moisture. With these on, the basements and the office are bone dry (unless a big flood). These things are essential if you have damp basements. One Santa Fe does a better job than 3 of the biggest Kennmores - yet only uses the power of one Kenmore and is extremely quiet. For the price, you should be able to get them fixed. Santa Fe - let me know! We have 3 broken units we want to repair!!!

          • Primary use:
          • Business

          (2 of 2 customers found this review helpful)

           
          5.0

          Works great!

          By lmg

          from Holley, NY

          About Me Homeowner

          Verified Buyer

          Pros

          • Effective
          • Quiet

          Cons

            Best Uses

            • Dank Basement
            • Reduces Humidity

            Comments about Santa Fe Classic Dehumidifier:

            We bought this dehumidifier because the humidity in our house was way too high. We developed a mold problem because of this. Put it in the basement and it has brought the humidity levels down from 60% to around 30%. You can feel a difference in the air. I would highly recommend this product!

            • Primary use:
            • Personal

            (7 of 7 customers found this review helpful)

             
            1.0

            Year 5 - Now Needs Service - R22-leak

            By Dean

            from Bloomington, NY

            About Me Handyman, Homeowner

            Verified Reviewer

            Pros

            • Energy Efficient

            Cons

            • Leaks

            Best Uses

            • Dank Basement

            Comments about Santa Fe Classic Dehumidifier:

            I'm at the 5-year mark and the unit stopped dehumidifying most likely due to a R22-freon leak. The company said they would cover parts but getting someone local to service it (two house calls) and then the cost of R22-freon just doesn't add up. Shipping it back to the company to get fixed comes with a $600 price tag.

            At this point I'm cutting my losses and buying a new (and much cheaper) unit.

            If you do decide to buy this well built unit be prepared to spend another $600+ bucks in 5 years.

            (2 of 2 customers found this review helpful)

             
            5.0

            Works good in an indoor/greenhouse

            By Jack Herer

            from Phx, AZ

            About Me Farmer

            Verified Buyer

            Pros

            • Effective
            • Energy Efficient
            • Lightweight

            Cons

              Best Uses

              • Grow Room

              Comments about Santa Fe Classic Dehumidifier:

              This thing outperformed 2 70pt portable units, by itself, and for half the power, in my sealed indoor garden. I didn't have room to mount a dual MAX XT, so this was my next best option. I tried a 180pt until from Ideal Air, and it was worse than 1 70pt unit, This 110 is truly RATED for 110 (I actually get about 125 from it in 24hrs @ 75* 50RH). Condensate pump is a MUST, and they have pre-drilled holes to easily install it.

              • Primary use:
              • Personal

              (1 of 1 customers found this review helpful)

               
              5.0

              Best Idea E.V.E.R.

              By Steve

              from Upstate NY

              About Me Homeowner

              Verified Buyer

              Pros

              • Effective
              • Energy Efficient
              • Lightweight
              • Quiet

              Cons

                Best Uses

                • Dank Basement
                • Summer Humidity

                Comments about Santa Fe Classic Dehumidifier:

                Did lots of research prior to buying. Yes it's not inexpensive. But you get what you pay for. All American product. Well made, sturdy, well packaged for shipping. This thing is a dehumidifying beast. Has been on full blast for two weeks now, without a hiccup. It only took a few hours for it to take us down from 50% to 30% humidity.

                • Primary use:
                • Personal

                (1 of 1 customers found this review helpful)

                 
                5.0

                JDunham

                By JDunham

                from Pine City, NY

                About Me Homeowner

                Verified Buyer

                Pros

                • Effective
                • Energy Efficient
                • Quiet

                Cons

                  Best Uses

                  • Dank Basement

                  Comments about Santa Fe Classic Dehumidifier:

                  This is the second Sante Fe Classic that I have owned. My first totally changed my basement and made it a livable space. My basement is 1,300 square feet and has real humidity issues.
                  When it finally died after a long life, the musty smell was back within a week. I dragged my feet before ordering a second Sante Fe Classic and within a few weeks I suddenly had light surface rust on some of my tools in my basement shop.

                  I ordered my second Classic and when it came I wheeled it into place, plugged it in and it went to work. In a few days the musty smell was gone and there are no more rust issues on my expensive tools in the workshop. The family room in the basement is a great place to hang out in again as well.

                  These dehumidifiers are in a totally seperate league than the smaller models you buy at the department stores. They are not cheap but they are heavy duty compared to the department store models. If you have a basement or crawl space with real humidity issues these are the answer.

                  • Primary use:
                  • Personal

                  Displaying reviews 21-30

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