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Santa Fe Max Dry Dual XT Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Max Dry Dual XT Dehumidifier
 
4.3

(based on 28 reviews)

Ratings Distribution

  • 5 Stars

     

    (18)

  • 4 Stars

     

    (7)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (3)

87%

of respondents would recommend this to a friend.

Pros

  • Energy efficient (9)
  • Effective (8)
  • Quiet (8)
  • Easy to set up (3)
  • Effective water removal (3)

Cons

    Best Uses

    • Dank basement (5)
    • Summer humidity (5)
      • Reviewer Profile:
      • Homeowner (12)
      • Primary use:
      • Personal (11)

    Most Liked Positive Review

     

    Not a Department Store Dehumidifier

    I had a serious humidity problem in my crawlspace. The insulation around the ductwork was soggy to the point water leaked out of the low spots and caused puddles on the plastic sheet lining...Read complete review

    I had a serious humidity problem in my crawlspace. The insulation around the ductwork was soggy to the point water leaked out of the low spots and caused puddles on the plastic sheet lining the ground. Mold, which I could smell as well as see, was growing on the wood joists, this in a three-year-old house! The termite inspector reported the wood was reaching 20% humidity. Obviously, something had to be done.

    My house is 2500 sq. ft. on a single level and has a 4-ft. high crawl. I hired a contractor to fully seal the crawlspace and to build a platform for a dehumidifier. He recommended I purchase the Santa Fe Max Dual Dry XT because he had recently used it with good result in a similar case. After a single week, the wood humidity dropped to 12%. After 3 weeks it had dropped to 9%. The termite guy told me I needed to adjust the setting of the dehumidifier as I was actually getting too dry. This, in only one month!

    Interestingly, the HVAC technician I had look at the ductwork thought I would need at least two dehumidifiers to get my crawlspace humidity under control. He was clearly thinking of department store-type dehumidifiers. The Santa Fe Max Dual XT Dehumidifier is a workhorse I don't expect to be be running all that much anymore. When it does run, it simply purrs and can't be heard in the house, even when I stand over the area where it is located. Lastly, placing the unit in my crawlspace (I rolled it across three PVC pipes Egyptian-style) to where I had the stand, setting it up (you get everything you need), and plugging it in (regular 120 AC socket) couldn't have been simpler. Needless to say, I am quite pleased with this unit.

    VS

    Most Liked Negative Review

     

    Initially great - ultimately unreliable

    I have owned this unit since August 2010. The first year it worked great and quickly dropped the humidity from around 70% down to 50% and easily held it there (1800 SF basement with...Read complete review

    I have owned this unit since August 2010. The first year it worked great and quickly dropped the humidity from around 70% down to 50% and easily held it there (1800 SF basement with 9ft ceilings). You can hear it running when you are in the basement but from the first floor you really couldn't hear it.
    I do not run it during the winter so Shut it off in November and then turned it back on the following April (2011). The unit went on but the compressor did not engage. After discussing with customer service, I had to return the unit for warranty repairs including a new compressor. The unit Came back about 6 weeks later and worked fine for the remainder of 2011 and was turned off in November.
    Turned the unit back on in April of 2012 and again it did not function. This time the compressor was working fine but no moisture was being pulled from the air. Spoke to customer service and after troubleshooting a few things with me determined that the unit needed to be serviced again. Since moving the 175 pound unit was so hard, I decided to have a local HVAC expert take a look. They found that the refrigerant was low recharged the unit ($250). The unit ran fine for the remainder of 2012 and was turned off in November.
    Turned on the unit in April of 2013 and the unit did not pull any moisture from the air. Went straight to the same local repair service and this time there was evidence of a significant leak in the evaporator coil. If I can get the part from Thermastor, he can do the work for around $500 but at this point I am ready to give up on it. I will try to get Therma-stor to provide a full replacement but I am not optimistic.

    Reviewed by 28 customers

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    Displaying reviews 11-20

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    (1 of 1 customers found this review helpful)

     
    5.0

    Works great!

    By Tom

    from Lancaster, PA

    About Me Homeowner

    Verified Buyer

    Pros

    • Effective
    • Energy Efficient

    Cons

    • none

    Best Uses

    • Dank Basement
    • Summer Humidity

    Comments about Santa Fe Max Dry Dual XT Dehumidifier:

    I purchased this product after a thorough search of available options. I have around a 4,000 sq ft home and I wanted a unit that could ultimately dehumidify the whole house, especially the basement and when the main AC unit doesn't run that often like in the spring/fall months.

    The unit arrived undamaged and was heavy, I believe around 160 lbs so it took a couple of people to get it down the basement. I have the unit connected to a drain in the basement and plugged it in and was good to go. I've had no issues since installing it a few weeks ago. In order to dehumidify the whole house, I leave my AC unit fan on to recirculate the air everywhere.

    The house has never been more comfortable and according to the free hygrometer I received from Sylvane, the relatively humidity ranges from 40-50% through the whole house, which is what I hoped to achieve. It's amazing to just watch how much water this unit actually removes. At first, I thought I oversized it, but it appears that it is sized properly because it does run a good amount of the time. My only hope is that for the amount of money spent, it works for at least 10+ years.

    • Primary use:
    • Personal
     
    5.0

    Best dehumidifier on the market

    By AK

    from Denver, CO

    About Me Professional

    Verified Buyer

    Pros

    • Compact
    • Effective
    • Energy Efficient
    • Quiet

    Cons

      Best Uses

        Comments about Santa Fe Max Dry Dual XT Dehumidifier:

        This unit removes the most water with the least power draw. Really help in the grow rooms.

        • Primary use:
        • Business

        (2 of 3 customers found this review helpful)

         
        1.0

        Initially great - ultimately unreliable

        By Eddie

        from Long Island

        About Me Homeowner

        Verified Reviewer

        Pros

        • Effective

        Cons

        • Unreliable

        Best Uses

        • Dank Basement

        Comments about Santa Fe Max Dry Dual XT Dehumidifier:

        I have owned this unit since August 2010. The first year it worked great and quickly dropped the humidity from around 70% down to 50% and easily held it there (1800 SF basement with 9ft ceilings). You can hear it running when you are in the basement but from the first floor you really couldn't hear it.
        I do not run it during the winter so Shut it off in November and then turned it back on the following April (2011). The unit went on but the compressor did not engage. After discussing with customer service, I had to return the unit for warranty repairs including a new compressor. The unit Came back about 6 weeks later and worked fine for the remainder of 2011 and was turned off in November.
        Turned the unit back on in April of 2012 and again it did not function. This time the compressor was working fine but no moisture was being pulled from the air. Spoke to customer service and after troubleshooting a few things with me determined that the unit needed to be serviced again. Since moving the 175 pound unit was so hard, I decided to have a local HVAC expert take a look. They found that the refrigerant was low recharged the unit ($250). The unit ran fine for the remainder of 2012 and was turned off in November.
        Turned on the unit in April of 2013 and the unit did not pull any moisture from the air. Went straight to the same local repair service and this time there was evidence of a significant leak in the evaporator coil. If I can get the part from Thermastor, he can do the work for around $500 but at this point I am ready to give up on it. I will try to get Therma-stor to provide a full replacement but I am not optimistic.

        • Primary use:
        • Personal

        (0 of 1 customers found this review helpful)

         
        4.0

        Humidity is History

        By John

        from Long Island, NY

        About Me Homeowner

        Verified Buyer

        Pros

        • Effective

        Cons

          Best Uses

          • Dank Basement
          • Summer Humidity

          Comments about Santa Fe Max Dry Dual XT Dehumidifier:

          Great unit: resolved my humidity problem in newly constructed unfinished basement. Surprisingly quiet for its size. HVAC pro suggested mini split system but this was the right call. 1 con: the pump sits below the unit- rendering the castings useless and the unit immobile.

          • Primary use:
          • Personal

          (3 of 3 customers found this review helpful)

           
          5.0

          amazing

          By John

          from NY

          About Me Homeowner

          Verified Reviewer

          Pros

          • Easy to install
          • Effective
          • Energy Efficient
          • Quiet

          Cons

          • Heavy bulky

          Best Uses

          • Dank Basement

          Comments about Santa Fe Max Dry Dual XT Dehumidifier:

          I have a new construction home that is nearly energy star efficient for heating and cooling. This also keeps moist stagnant air in the currently unfinished 1500 sq ft basement. Within 2 months of living there, the musty smell from the basement was unbearable, and one was able to feel the claminess in the air. My newly installed and finished oak floors on 1 st floor began to belly at the edges as a result of the excess humidity. My hvac specialist recommended ductless a/c unit with dry mode. I decided to go with Santa fe based on the fact that I had a humidity problem and not an air temp problem. After only one week, it was notable difference in air quality, and the basement is now bone dry with wood flooring now flat again. If humidity is your problem, Santa fe is your solution, do not waste time or money on the smaller inefficient residential uni

          • Primary use:
          • Personal

          (1 of 1 customers found this review helpful)

           
          5.0

          Santa-Fe saved our house

          By Norm

          from Oriental, NC

          About Me Homeowner

          Verified Reviewer

          Pros

          • Effective
          • Energy Efficient
          • Quiet

          Cons

            Best Uses

            • Summer Humidity

            Comments about Santa Fe Max Dry Dual XT Dehumidifier:

            In late summer 2011, Hurricane Irene resulted in an unexpected storm surge that flooded our crawl space. With typical high humidity in our coastal town combined with storm water, the crawl space humidity exceeded 90 per cent. The Santa-Fe Max Dry reduced the humidity to 50 per cent within 72 hours and has remained constant. The drying ability has saved our house and returned health to our home. Thanks Santa-Fe

            (2 of 3 customers found this review helpful)

             
            1.0

            Water leaks from unit

            By Jt

            from USA

            Comments about Santa Fe Max Dry Dual XT Dehumidifier:

            The first unit I had leaked water all over the floor, the rep for the company said they had units with faulty defrost controls. I certainly did not get a notice of a recall, seemed they were just waiting for failures to replace them with no regard for the damage and lost time the customer would incur. Second unit after a month seems to be doing the same thing!

            (4 of 4 customers found this review helpful)

             
            5.0

            Not a Department Store Dehumidifier

            By Chris Kohler

            from USA

            Verified Buyer

            Comments about Santa Fe Max Dry Dual XT Dehumidifier:

            I had a serious humidity problem in my crawlspace. The insulation around the ductwork was soggy to the point water leaked out of the low spots and caused puddles on the plastic sheet lining the ground. Mold, which I could smell as well as see, was growing on the wood joists, this in a three-year-old house! The termite inspector reported the wood was reaching 20% humidity. Obviously, something had to be done.

            My house is 2500 sq. ft. on a single level and has a 4-ft. high crawl. I hired a contractor to fully seal the crawlspace and to build a platform for a dehumidifier. He recommended I purchase the Santa Fe Max Dual Dry XT because he had recently used it with good result in a similar case. After a single week, the wood humidity dropped to 12%. After 3 weeks it had dropped to 9%. The termite guy told me I needed to adjust the setting of the dehumidifier as I was actually getting too dry. This, in only one month!

            Interestingly, the HVAC technician I had look at the ductwork thought I would need at least two dehumidifiers to get my crawlspace humidity under control. He was clearly thinking of department store-type dehumidifiers. The Santa Fe Max Dual XT Dehumidifier is a workhorse I don't expect to be be running all that much anymore. When it does run, it simply purrs and can't be heard in the house, even when I stand over the area where it is located. Lastly, placing the unit in my crawlspace (I rolled it across three PVC pipes Egyptian-style) to where I had the stand, setting it up (you get everything you need), and plugging it in (regular 120 AC socket) couldn't have been simpler. Needless to say, I am quite pleased with this unit.

            (2 of 2 customers found this review helpful)

             
            5.0

            Santa Fe Max Dry Dual XT Dehumidifier

            By Jack Tramonte

            from USA

            Comments about Santa Fe Max Dry Dual XT Dehumidifier:

            I called Sylvane, and got a very knowledgeable service rep on the phone who helped me decide on the dehumidifier I needed. There was no high pressure to buy the more expensive unit, in fact, it was I who opted for the larger unit, and not my salesman, who suggested that a little smaller unit should work just fine, but who also said that considering the size of my basement, the larger Max Dry Dual XT Dehumidifier would definitely handle the problem.

            I received my Santa Fe Max Dry Dual XT Dehumidifier last week. It is for a large basement where my store-bought dehumidifier just wasn't handling the humidity problem. Although a little heavy, two of us got the unit in the basement without very much trouble at all. I left it on the pallet it came on to keep it off the floor and add a little height for drainage. The unit does come with adjustable feet, however, if you choose to set it directly on the floor. I put on the drainage hose and plugged the Max Dry in. Took about 2 minutes to set up. The Max Dry Dual XT Dehumidifier started drying the basement air immediately. It truly works like a charm. It is a beast when it comes to dehumidifing the air in a large damp basement. The unit does make some noise, but is not overly loud considering its size and abilities. You can hear it running when you are in the basement, but can not hear the unit running when you are upstairs. I would recommend the Santa Fe Max Dry Dual XT Dehumidifier to anyone who has a humidity problem and a very large basement. It is a great product.

            (2 of 2 customers found this review helpful)

             
            5.0

            Best money ever spent.

            By james smallwood

            from USA

            Comments about Santa Fe Max Dry Dual XT Dehumidifier:

            The Santa Fe does everything they say.my furnace is installed in my crawl space and was causing very heavy condensation .Insulation, floor joist and floor was dripping with condensation.I laid 20 mel down before the Santa Fe arrived,and after the dehumidifier was installed in three days everything was dried out.insulation floors ect.

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