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Santa Fe Max Dry Dual XT Dehumidifier Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Santa Fe Max Dry Dual XT Dehumidifier
 
4.4

(based on 24 reviews)

Ratings Distribution

  • 5 Stars

     

    (16)

  • 4 Stars

     

    (6)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (2)

91%

of respondents would recommend this to a friend.

Pros

  • Effective (8)
  • Energy efficient (6)
  • Quiet (6)

Cons

    Best Uses

    • Dank basement (5)
    • Summer humidity (5)
      • Reviewer Profile:
      • Homeowner (8)
      • Primary use:
      • Personal (7)

    Most Liked Positive Review

     

    Not a Department Store Dehumidifier

    I had a serious humidity problem in my crawlspace. The insulation around the ductwork was soggy to the point water leaked out of the low spots and caused puddles on the plastic sheet lining...Read complete review

    I had a serious humidity problem in my crawlspace. The insulation around the ductwork was soggy to the point water leaked out of the low spots and caused puddles on the plastic sheet lining the ground. Mold, which I could smell as well as see, was growing on the wood joists, this in a three-year-old house! The termite inspector reported the wood was reaching 20% humidity. Obviously, something had to be done.

    My house is 2500 sq. ft. on a single level and has a 4-ft. high crawl. I hired a contractor to fully seal the crawlspace and to build a platform for a dehumidifier. He recommended I purchase the Santa Fe Max Dual Dry XT because he had recently used it with good result in a similar case. After a single week, the wood humidity dropped to 12%. After 3 weeks it had dropped to 9%. The termite guy told me I needed to adjust the setting of the dehumidifier as I was actually getting too dry. This, in only one month!

    Interestingly, the HVAC technician I had look at the ductwork thought I would need at least two dehumidifiers to get my crawlspace humidity under control. He was clearly thinking of department store-type dehumidifiers. The Santa Fe Max Dual XT Dehumidifier is a workhorse I don't expect to be be running all that much anymore. When it does run, it simply purrs and can't be heard in the house, even when I stand over the area where it is located. Lastly, placing the unit in my crawlspace (I rolled it across three PVC pipes Egyptian-style) to where I had the stand, setting it up (you get everything you need), and plugging it in (regular 120 AC socket) couldn't have been simpler. Needless to say, I am quite pleased with this unit.

    VS

    Most Liked Negative Review

     

    Initially great - ultimately unreliable

    I have owned this unit since August 2010. The first year it worked great and quickly dropped the humidity from around 70% down to 50% and easily held it there (1800 SF basement with...Read complete review

    I have owned this unit since August 2010. The first year it worked great and quickly dropped the humidity from around 70% down to 50% and easily held it there (1800 SF basement with 9ft ceilings). You can hear it running when you are in the basement but from the first floor you really couldn't hear it.
    I do not run it during the winter so Shut it off in November and then turned it back on the following April (2011). The unit went on but the compressor did not engage. After discussing with customer service, I had to return the unit for warranty repairs including a new compressor. The unit Came back about 6 weeks later and worked fine for the remainder of 2011 and was turned off in November.
    Turned the unit back on in April of 2012 and again it did not function. This time the compressor was working fine but no moisture was being pulled from the air. Spoke to customer service and after troubleshooting a few things with me determined that the unit needed to be serviced again. Since moving the 175 pound unit was so hard, I decided to have a local HVAC expert take a look. They found that the refrigerant was low recharged the unit ($250). The unit ran fine for the remainder of 2012 and was turned off in November.
    Turned on the unit in April of 2013 and the unit did not pull any moisture from the air. Went straight to the same local repair service and this time there was evidence of a significant leak in the evaporator coil. If I can get the part from Thermastor, he can do the work for around $500 but at this point I am ready to give up on it. I will try to get Therma-stor to provide a full replacement but I am not optimistic.

    Reviewed by 24 customers

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    (1 of 3 customers found this review helpful)

     
    4.0

    Santa Fe Max Dry Dual XT

    By J. Harrison Ager

    from USA

    Comments about Santa Fe Max Dry Dual XT Dehumidifier:

    Thus far the product seems to working just fine.

    (1 of 1 customers found this review helpful)

     
    5.0

    Santa Fe Max Dry Dual XT Dehumidifier

    By Mark Wartski

    from USA

    Verified Buyer

    Comments about Santa Fe Max Dry Dual XT Dehumidifier:

    I received my Santa Fe with a clean bill of health and very quickly. I think I received the tracking number in an email the same day that the unit arrived. The unit was packed well and looked to be in good repair. It only gets better. The unit is made well. Insulation is lining the interior of the sheet metal and covers for both sides of the filter are well made. When placing this 133 (or so) pound unit in my crawl space, I made one minor error in my height calculation. I didn't take into account all the pipes hanging below the floor joists. Fortunately I was able to slide it into to place without much too much trouble, but certainly something to consider.

    The greatest surprise occurred when I turned it on. The unit is very quiet and works like a champ. I was pulling the approximate amount of water out of the crawl as stated in the specs as I had a virtual rain forest down in my crawl. It has dried up my space very quickly. I have the adapter to attach the flex pipe, but I haven't done it yet, and it seems to work well as it is. I may attach the source flex pipe at some time to increase the range of circulation, but the humidity checker I received free is far away from the unit and is reading with the acceptable range.

    I have a 3500 square foot crawl and this unit is solid and works like a horse. I would certainly recommend this unit for all large spaces. Prior to the units arrival, I did place 6mm from wall to wall and sealed the vents up as well.

    The new 6mm plastic also made sliding the unit into place very, very easy (with one other helper).

    Enjoy!

    (1 of 2 customers found this review helpful)

     
    5.0

    Dual XT Dehumidifier

    By curt brock

    from USA

    Verified Buyer

    Comments about Santa Fe Max Dry Dual XT Dehumidifier:

    it did a great job.

    (1 of 1 customers found this review helpful)

     
    5.0

    Santa Fe Max Dry Dual XT Dehumidifier

    By James McChesney

    from USA

    Comments about Santa Fe Max Dry Dual XT Dehumidifier:

    Purchased this dehumidifier after online research and then after a discussion with Sylvane personnel by phone. I have 3600 sq. ft. to dehumidify and the Max Dry was reccommended. It was explained that once a certain humidity level was reached a larger capacity machine would be more economical in the long run, as it would not have to run as long or often to maintain the humidity level. This has turned out to be very true. I set my machine at 50% in a newly constructed basement. It ran continuously for about 3 days and now runs very little. It has worked flawlessly. I would highly reccommend this product and Sylvane. Call Sylvane directly and follow their reccommendations.

    Displaying reviews 21-24

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