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In the event that the product suffers a mechanical or electrical defect in the year following the expiration of the shortest portion of the manufacturer's parts and labor warranty, the replacement warranty plan offers a replacement of the defective product.
Under this warranty, the replacement product:
This performance guarantee goes into effect immediately after the shortest warranty period of your original manufacturer's warranty expires. If the manufacturer's warranty is a split-warranty coverage (a split-warranty exists when there is uneven coverage for parts and labor), this plan shall commence when the shortest portion of the manufacturer's parts and labor warranty expires. For example, if the original warranty covers 90 days parts and labor and 1 year parts, the Service Pro warranty coverage begins after 90 days (the shortest parts and labor period).
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We strive to answer all frequently asked questions in a timely manner. However, some questions are better suited to be answered by a Sylvane customer service representative. If you have questions regarding specific product orders, tracking, returns, or need technical support for your product, please contact Sylvane customer service by calling 1-800-934-9194 or filling out an order inquiry.
If you would like to speak with a Sylvane product expert to discuss your specific application and receive a product recommendation, please call 1-800-934-9194 or email our sales department.
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