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Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater
 
4.3

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (10)

  • 4 Stars

     

    (3)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (1)

88%

of respondents would recommend this to a friend.

Pros

  • Energy efficient (6)
  • Cools the whole room (5)
  • Easy to install (5)
  • Accurate temperature controls (4)
  • Even air distribution (4)

Cons

    Best Uses

    • Any room (4)
      • Reviewer Profile:
      • Budget shopper (5)
      • Primary use:
      • Personal (5)

    Most Liked Positive Review

     

    Two for one ......

    I thought we paid below average for this product considering the BTU'S and the fact it's also a heater... Installation was easy with the wall sleeve too.. Works great but the directions...Read complete review

    I thought we paid below average for this product considering the BTU'S and the fact it's also a heater... Installation was easy with the wall sleeve too.. Works great but the directions were a little confusing. We found it best just to fire it up and figure it out ourselves.. PLEASE NOTE ,THIS WORKS ON A 220 LINE,, NOT A 110 !!!

    VS

    Most Liked Negative Review

     

    Disappointed

    Price was excellent, but as they say, you get what you pay for. Item was delivered promptly, box was not damaged. There was no sign of damage caused by shipping. I installed...Read complete review

    Price was excellent, but as they say, you get what you pay for. Item was delivered promptly, box was not damaged. There was no sign of damage caused by shipping. I installed the unit myself without any trouble.

    I turned the unit on and heard a loud grinding sound, obviously, something was wrong. I turned the unit off and and on again and got the same response.

    Now, I was faced with returning this item, reboxing this behemoth, sending it back cross country or taking the casing off and seeing what was wrong inside. I opted to take the casing off since I am handy. Underneath the hood, the whole fan assembly was loose, and practically fell into my hands. All the screws that hold the fan assembly together were stripped, probably over tightened and stripped in the factory in China.

    I purchased larger screws which tightened nicely and held the fan assembly securely in place. I reassembled the unit and installed it back in the wall and it has been working flawlessly over the last month. I hope it lasts. I'm afraid to leave it on when I leave the house for fear that the fan will fall out of the housing and cause some fireworks. So far, I only turn it on when I am home.

    Furthermore, the unit is loud. I cannot believe that others have claimed that the unit is quit. I have to turn up the volume of the large screen TV next to it from 1/4 volume to 3/4 volume when this thing starts up. Even on low, this unit sounds like it is going to take off.

    Otherwise, the unit is great, warms up the room nicely, powerful, good remote options, nice unit for a remote spot not close to a TV, radio or seating area. Thank God, I have baseboard heating and don't have to rely on this unit for total heat.

    I should send Soleus a bill for repairing the unit and for all of the frustration involved with the purchase of this item. My advise is to stay away from this product.

    Reviewed by 16 customers

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    Displaying reviews 1-10

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    4.0

    Great Product

    By Russ115

    from Chesapeake Bay, MD

    About Me Value Oriented

    Verified Buyer

    Pros

    • Accurate Temperature Controls
    • Cools the Whole Room
    • Easy To Install
    • Energy Efficient
    • Even Air Distribution

    Cons

    • Loud

    Best Uses

    • Any Room

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    Great combo product. I installed mine thru the wall to cool a large bedroom, which allows me to cool that room at night without running the central AC for the whole house. The heating function is an added bonus. It is loud, but now enough to keep me awake. Love it! PS: Don't forget the sleeve if yours is a new install.

    • Primary use:
    • Personal
     
    5.0

    We Love It! Great Solution

    By Marcy

    from Walnut Creek CA

    About Me Value Oriented

    Pros

    • Cools the Whole Room
    • Energy Efficient

    Cons

      Best Uses

      • Any Room

      Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

      Installed it this summer but waited for cold weather to see how the heater did. Terrific. We install through the wall with the sleeve. Installed at a height of about 5 feet. Just works perfectly. Two small rooms with hall between, about 400 sq feet, and fan moves heat around well. Place is well insulataed, which helps of course.

      • Primary use:
      • Personal

      (0 of 1 customers found this review helpful)

       
      1.0

      Not powerful enough

      By Jon

      from Los Angeles

      About Me Value Oriented

      Verified Reviewer

      Pros

      • All in one

      Cons

      • Not powerful enough

      Best Uses

      • 200 square feet

      Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

      I have a 300 square foot cabin and nether the cooler or heater is doing the job!

      • Primary use:
      • Personal
       
      5.0

      good buy

      By jp

      from dillard ga

      About Me Value Oriented

      Pros

      • Accurate Temperature Controls
      • Cools the Whole Room
      • Easy To Install
      • Easy Window Installation
      • Energy Efficient
      • Even Air Distribution
      • Quiet

      Cons

        Best Uses

        • Any Room

        Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

        good

        • Primary use:
        • Business
         
        5.0

        I like the unit as it a/c as it heat.

        By Bob

        from Payson AZ

        About Me Quality Oriented

        Pros

        • Accurate Temperature Controls
        • Cools the Whole Room
        • Easy To Install
        • Energy Efficient
        • Even Air Distribution

        Cons

        • Loud

        Best Uses

        • Any Room
        • Small Room

        Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

        the unit heats as well as cools this is excellent for single source conditioning of a liveable space

        • Primary use:
        • Personal
         
        5.0

        Best through the wall A/C ever

        By Jack

        from Chagrin Falls Ohio

        About Me Value Oriented

        Pros

        • Accurate Temperature Controls
        • Cools the Whole Room
        • Easy To Install
        • Easy Window Installation
        • Energy Efficient
        • Even Air Distribution
        • Quiet

        Cons

          Best Uses

          • In our rental townhomes

          Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

          The product is the best I've found. We are slowly replacing all our 84 older models with these

          • Primary use:
          • Business
           
          4.0

          I would buy this product again

          By Dan the man

          from Magnolia,TX

          About Me Quality Oriented

          Pros

          • Easy To Install
          • Easy Window Installation
          • Energy Efficient

          Cons

            Best Uses

            • Bedroom

            Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

            PRODUCT WAS AS NEEDED

            • Primary use:
            • Personal
             
            5.0

            GREAT CUSTOMER SERVICE

            By JImmyfor11

            from Chicago, Illinois

            Verified Reviewer

            Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

            First I was a little skeptical about ordering a major electronic from an online provider which I never delt with before. Let me just say it was one of the best online purchases I have ever decided to take a chance on. The customer service was fantastic, the delivery was quick and the product works just as described, if not better. After I ordered the product online, there was no place for me to put my coupon code, I called the customer service number and they quickly understood my issue and refunded the difference back to me. Best of all they are located in the states, which means you understand them and they understand you, unlike certain companies that outsource to places like india (frustrating). I am very pleased with this company, product and customer service wise. I hope I will never need another unit, but if I do I will definitly be back. Thanks for the great service.

            (1 of 1 customers found this review helpful)

             
            5.0

            wall heat and air unit

            By Lu

            from USA

            Verified Buyer

            Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

            This product was easy to install and controls the room climate great!

            (0 of 1 customers found this review helpful)

             
            3.0

            average user

            By heather

            from USA

            Verified Buyer

            Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

            I have not had a chance to use this product yet as I have not found a compatible plug-in for it but the installation was relativly good. I did however have issues with the installation instructions when it came to the ground wire. There were only vague instructions on where this goes and one end had no explination at all.

            Displaying reviews 1-10

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