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Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater Customer Reviews

 

REVIEW SNAPSHOT®

by PowerReviews
Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater
 
4.3

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (10)

  • 4 Stars

     

    (3)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (1)

88%

of respondents would recommend this to a friend.

Pros

  • Energy efficient (6)
  • Cools the whole room (5)
  • Easy to install (5)
  • Accurate temperature controls (4)
  • Even air distribution (4)

Cons

    Best Uses

    • Any room (4)
      • Reviewer Profile:
      • Budget shopper (5)
      • Primary use:
      • Personal (5)

    Most Liked Positive Review

     

    Two for one ......

    I thought we paid below average for this product considering the BTU'S and the fact it's also a heater... Installation was easy with the wall sleeve too.. Works great but the directions...Read complete review

    I thought we paid below average for this product considering the BTU'S and the fact it's also a heater... Installation was easy with the wall sleeve too.. Works great but the directions were a little confusing. We found it best just to fire it up and figure it out ourselves.. PLEASE NOTE ,THIS WORKS ON A 220 LINE,, NOT A 110 !!!

    VS

    Most Liked Negative Review

     

    Disappointed

    Price was excellent, but as they say, you get what you pay for. Item was delivered promptly, box was not damaged. There was no sign of damage caused by shipping. I installed...Read complete review

    Price was excellent, but as they say, you get what you pay for. Item was delivered promptly, box was not damaged. There was no sign of damage caused by shipping. I installed the unit myself without any trouble.

    I turned the unit on and heard a loud grinding sound, obviously, something was wrong. I turned the unit off and and on again and got the same response.

    Now, I was faced with returning this item, reboxing this behemoth, sending it back cross country or taking the casing off and seeing what was wrong inside. I opted to take the casing off since I am handy. Underneath the hood, the whole fan assembly was loose, and practically fell into my hands. All the screws that hold the fan assembly together were stripped, probably over tightened and stripped in the factory in China.

    I purchased larger screws which tightened nicely and held the fan assembly securely in place. I reassembled the unit and installed it back in the wall and it has been working flawlessly over the last month. I hope it lasts. I'm afraid to leave it on when I leave the house for fear that the fan will fall out of the housing and cause some fireworks. So far, I only turn it on when I am home.

    Furthermore, the unit is loud. I cannot believe that others have claimed that the unit is quit. I have to turn up the volume of the large screen TV next to it from 1/4 volume to 3/4 volume when this thing starts up. Even on low, this unit sounds like it is going to take off.

    Otherwise, the unit is great, warms up the room nicely, powerful, good remote options, nice unit for a remote spot not close to a TV, radio or seating area. Thank God, I have baseboard heating and don't have to rely on this unit for total heat.

    I should send Soleus a bill for repairing the unit and for all of the frustration involved with the purchase of this item. My advise is to stay away from this product.

    Reviewed by 16 customers

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    Displaying reviews 11-16

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    (1 of 1 customers found this review helpful)

     
    5.0

    nice unit

    By Tom Kachmar

    from USA

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    Quiet and smooth running. Puts out nice heat! Great customer service and help selecting unit at a great price!

    (4 of 4 customers found this review helpful)

     
    2.0

    Disappointed

    By DoctorFrank

    from USA

    Verified Buyer

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    Price was excellent, but as they say, you get what you pay for. Item was delivered promptly, box was not damaged. There was no sign of damage caused by shipping. I installed the unit myself without any trouble.

    I turned the unit on and heard a loud grinding sound, obviously, something was wrong. I turned the unit off and and on again and got the same response.

    Now, I was faced with returning this item, reboxing this behemoth, sending it back cross country or taking the casing off and seeing what was wrong inside. I opted to take the casing off since I am handy. Underneath the hood, the whole fan assembly was loose, and practically fell into my hands. All the screws that hold the fan assembly together were stripped, probably over tightened and stripped in the factory in China.

    I purchased larger screws which tightened nicely and held the fan assembly securely in place. I reassembled the unit and installed it back in the wall and it has been working flawlessly over the last month. I hope it lasts. I'm afraid to leave it on when I leave the house for fear that the fan will fall out of the housing and cause some fireworks. So far, I only turn it on when I am home.

    Furthermore, the unit is loud. I cannot believe that others have claimed that the unit is quit. I have to turn up the volume of the large screen TV next to it from 1/4 volume to 3/4 volume when this thing starts up. Even on low, this unit sounds like it is going to take off.

    Otherwise, the unit is great, warms up the room nicely, powerful, good remote options, nice unit for a remote spot not close to a TV, radio or seating area. Thank God, I have baseboard heating and don't have to rely on this unit for total heat.

    I should send Soleus a bill for repairing the unit and for all of the frustration involved with the purchase of this item. My advise is to stay away from this product.

    (2 of 2 customers found this review helpful)

     
    5.0

    Excellent Product

    By Rob

    from USA

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    Just built an attached 3rd car garage and wanted something to heat/cool it. I found this product and I'm very pleased with it and it works great! The remote is a cool item which I didn't expect. It's very quiet and heats well. I haven't had a chance to try out the A/C, but plan on using that next summer. Installation was a breeze for a first timer and comes with all sorts of foam to properly insulate the gaps and finishes off with a nice trim piece.

    (7 of 7 customers found this review helpful)

     
    5.0

    Two for one ......

    By Greg from Palmyra,NJ

    from USA

    Verified Buyer

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    I thought we paid below average for this product considering the BTU'S and the fact it's also a heater... Installation was easy with the wall sleeve too.. Works great but the directions were a little confusing. We found it best just to fire it up and figure it out ourselves.. PLEASE NOTE ,THIS WORKS ON A 220 LINE,, NOT A 110 !!!

    (3 of 3 customers found this review helpful)

     
    5.0

    Soleus Air SG-TTW-10HC

    By Raedwulf

    from USA

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    I'm very impressed with this unit. I removed an old noisy and inefficient A/C that had finally died, then fitted this new one into the wall with no difficulty apart from needing some help lifting it into position. I elected to install this unit without the recommended sleeve sold separately and have no regrets about that decision.

    This Soleus A/C and heater unit runs quietly and is very effective. It was delivered promptly and was very well packaged for transportation in a very sturdy box with excellent padding, unlike another brand I purchased in the summer for another room. It came with a significant variety of rubber and foam strips to install it with. It's been running flawlessly for several weeks, the first couple weeks in Texas' triple digit heat. I make the assumption that it will be reliable and if it is, it represents very good value for money when compared to similar units by other manufacturers.

    Sylvane were very helpful and a pleasure to do business with. I'll shop with them again.

    (3 of 4 customers found this review helpful)

     
    4.0

    Soleus 10K BTU Wall Thru A/C

    By William Stietenroth

    from USA

    Comments about Soleus Air SG-TTW-10HC Through-the-Wall Air Conditioner and Heater:

    I have installed and used this unit for about 3 weeks now and it works wonderfully cooling my garage workshop. It is very quiet and the Remote control is very handy as it allowed me to mount the unit high on the wall and still be easy to control. I did find the user manual a little short on information. There is no place in the manual that describes what the "SWING" mode is and the other instructions are not very clear either.
    I spent some time figuring out which seals and grill to use in the wall sleeve.
    Probably a translation to English problem. Fortunately the unit is intuitive enough to figure out the controls enough to get my shop cooled down. I give this unit 5 stars for quality and performance and a 3 stars for operation / installation manual.
    Sylvane's sales people were wonderful to deal with. I would buy another one from Sylvane if I need it without looking anywhere else.

    Displaying reviews 11-16

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