Why Shop With Us?

Why shop with Sylvane? It’s really very simple. We are committed to bringing you quality products that improve your indoor air, expert advice from knowledgeable sales reps, reliable air treatment education, and superior customer service that sets us above our competitors. Need more convincing? We thought so. Here are 10 great reasons to shop with us today:

1. Our Extensive Online Store
2. Authorized Retailer Status
3. Secure Shopping
4. Valued Privacy
5. 24-Hour Phone Assistance
6. Expert Advice
7. 30-Day Money-Back Guarantee
8. Free Shipping On All Products
9. Fast Delivery
10. Easy Returns and Exchanges

1.) Our Extensive Online Store

Our online store is teeming with hundreds of top-quality products that help you maintain healthy indoor air, whether it’s in your home or workplace. Looking for an air purifier to get rid of irritating airborne allergens? We carry units from the industry’s most recognized brand names. Or maybe your skyrocketing indoor humidity is causing an unhealthy mold invasion? Shop our wide range of residential—and commercial-grade dehumidifiers—from top consumer-rated brands.

We carry innovative solutions for indoor allergens, humidity problems, mold and mildew growth, temperature control issues, water damage restoration, toxic cleanup, and safer cleaning. Our broadening product catalog includes air purifiers, dehumidifiers, humidifiers, portable heaters, portable air conditioners, window air conditioners, fans, evaporative coolers, steam cleaners, vacuum cleaners, and indoor air testing products. Be sure to check our site frequently for new offerings, as new products are added almost every week.

2.) Authorized Retailer Status

We are an authorized retailer for each brand we carry. Therefore, you can be assured that we conform to and often exceed our manufacturers’ stringent performance standards. As an authorized dealer of our brands, we have extensive knowledge and insight about our products, and we can provide you with the necessary education for using our products. We also stay on top of product updates and need-to-know information, such as product recalls and modifications, so that we can pass this knowledge along to you. Moreover, rest assured that when you buy products from an authorized retailer, the manufacturer will honor all current warranties. You’ll get the best service possible when you need it.

3.) Secure Shopping

We want you to be satisfied when you shop with us. We believe a big part of this satisfaction comes from knowing that when you make a purchase, your information remains completely confidential and secure. We deliver on this expectation and go the extra mile. Whenever we collect sensitive information from you, such as credit card data and contact information, the information is encrypted and transmitted to us in a secure way. You can verify this by searching for a closed lock icon at the bottom of your web browser or by looking for “https” to appear at the beginning of the web page address.

We also regularly contract with a recognized Internet security firm to test our website daily for security flaws. Additionally, Sylvane.com meets the security recommendations of the Department of Homeland Security's National Infrastructure Protection Center (NIPC) and passes the FBI's 20 Most Critical Internet Security Vulnerabilities test.

4.) Valued Privacy

Along with your information security, we value your privacy. Sylvane.com is a licensee of the TRUSTe Privacy Program. This independent, non-profit organization has a mission to help build user trust and confidence in the Internet by promoting the continuous use of fair information practices. In complying with TRUSTe’s standards, we have agreed to fully disclose our information practices in our privacy policy. Feel free to read our entire privacy statement at your leisure. For now, here are some of the highlights:

• We will not sell or rent the information we collect from you to anyone.
• We will not share your information with any third party outside of our organization, other than those parties that are integral to fulfilling your request (e.g. shipping providers and manufacturers).
• We only disclose collected information if we have received your permission beforehand or under special circumstances, such as when we believe that such disclosure is required by law.
• We protect your information both online and offline. Only Sylvane employees who need your information to perform billing or customer service tasks are granted access to your personally identifiable information. Furthermore, the computers and servers on which we store your information are kept in a secure environment.

5.) 24-Hour Phone Assistance

Because our goal is to provide you with superior service as you shop for the best solution for your needs, we make ourselves available by phone at 1 (800) 934-9194 24-hours a day, 7 days a week. Our order representatives can take orders, answer product questions, and provide general assistance all day, every day. In addition, Sylvane product experts are available to take orders, give personalized sales consultations, and answer detailed product questions Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Time. Of course, you can also order products from us online and by e-mail anytime, day or night.

6.) Expert Advice

Our product experts strive to give you personalized guidance and trustworthy service. As you shop in our online store, feel free to call our experts at 1 (800) 934-9194 or e-mail them with any questions you have about our products. Count on our experts to also give you tailored sales consultations and reliable recommendations for products that will solve your indoor air treatment issues. Contact them Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Time. Additionally, visit our information-packed Learning Center anytime, day or night, for reliable buying guidance, information about air treatment issues, and a variety of helpful product resources.

7.) 30-Day Money-Back Guarantee

We want you to be 100% satisfied with your purchase. That’s why we offer a 30-Day Money-Back Guarantee. If you are not happy with your purchase for any reason, visit our online Customer Service Center to fill out a return request within 30 days of your purchase or call us at 1 (800) 934-9194 to obtain a return authorization. Then, we'll e-mail you instructions for shipping the product back to us (you will incur the cost of return shipping). Products must be postmarked within 2 weeks of receiving a return authorization number. When we receive the product, we'll inspect it and process your refund. Please read our return policy for more information.

8.) Free Shipping On All Orders

Outbound shipping is free on all of our products to all locations within the contiguous United States. This includes each of the lower 48 states and the District of Columbia. If you live in Hawaii, Alaska, or in an international location, you may incur additional shipping fees, depending on the item you purchase. Moreover, please note that a small number of our products are unable to ship to Hawaii, Alaska, or internationally because of their size and weight specifications. Contact us for further information.

9.) Fast Delivery

Most of our products are shipped out within 24 hours of an order. These products are regularly stocked in our distribution warehouse, located in Delaware. Other products are drop-shipped to you directly from the manufacturer. Drop-shipped products are shipped out within 24 to 48 hours. When shopping on the site, you’ll see a stock status and an estimated ship out time listed next to each product’s image. This information is continuously updated for accuracy, so you can always estimate how quickly a product will arrive on your doorstep. All product orders being shipped within the contiguous U.S. include free shipping by UPS Ground. This usually takes 5 days. When purchasing a product, you have the option to upgrade your shipping speed at an extra charge.

10.) Easy Returns and Exchanges

We have made product returns and exchanges incredibly easy with our online Customer Service Center. If you are not satisfied with your product and want to return it for any reason or if you want to exchange it for a different one, complete a return request using the Customer Service Center within 30 days of your purchase. You can also contact us at 1 (800) 834-9194 with return and exchange requests. Once we receive your information and approve the return, we’ll send you an e-mail with a return authorization number and complete instructions for your return or exchange. Read our return policy for a more detailed explanation.