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Whynter Sno 13,000 BTU Portable Air Conditioner Customer Reviews

REVIEW SNAPSHOT®

by PowerReviews
Whynter Sno 13,000 BTU Portable Air Conditioner
 
3.8

(based on 14 reviews)

Ratings Distribution

  • 5 Stars

     

    (8)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (2)

71%

of respondents would recommend this to a friend.

Pros

    Cons

      Best Uses

          • Reviewer Profile:
          • Budget shopper (4), Quality oriented (4)

        Most Liked Positive Review

         

        Wow...what a unit.

        We purchased this unit to use on our 42 foot houseboat and boy does it deliver! Sylvane was wonderful to deal with and the unit is amazing. After days of research on-line, I...Read complete review

        We purchased this unit to use on our 42 foot houseboat and boy does it deliver! Sylvane was wonderful to deal with and the unit is amazing. After days of research on-line, I called to order it and to ask a few questions...they had the best price on the net. The customer service representative even gave me a coupon code to save some money off the purchase. I think the shipping was free too...and they sent it directly to the marina.

        Set up was a breeze and when I contacted Sylvane because some of the plastic accessory parts got broken in shipment, they immediately contacted the manufacturer who then contacted me to send me the new parts....this is one "sounds too good to be true.." story that actually happened and turned out to be true! The unit is quiet, powerful, looks great and fits in small spaces...perfect for our boat! Thank you, Sylvane...you have earned a loyal customer!

        VS

        Most Liked Negative Review

         

        Drainage Problem

        I hate to give this air conditioner such a bad review, because it cools well. But the drainage problem is so severe that I can't recommend it. When I first got it, it...Read complete review

        I hate to give this air conditioner such a bad review, because it cools well. But the drainage problem is so severe that I can't recommend it. When I first got it, it ran for about 20 minutes then shut off. I called the manufacturer and was told to remove the drain plug to empty water that may have been left in the unit when they tested it at the factory. Sure enough, about 18 ounces of water came out, and the unit switched back on. Unfortunately, that wasn't the end of it - every twenty minutes to a half hour, it required draining to operate. I contacted Whynter again and was told I would need to install tubing so the unit could continuously drain.

        Since the drain is right at the bottom of the unit, I had to put it on a platform so gravity could help drain it. This, of course, defeats the purpose of the low design. I'm very surprised other reviewers haven't had this problem. I live in New York City which can get humid in July and August, but this problem occurred on relatively dry days in June, when none of my window air conditioners have been dripping at all.

        Reviewed by 14 customers

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        Displaying reviews 11-14

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        (7 of 7 customers found this review helpful)

         
        2.0

        Drainage Problem

        By Grace Davies

        from USA

        Verified Buyer

        Comments about Whynter Sno 13,000 BTU Portable Air Conditioner:

        I hate to give this air conditioner such a bad review, because it cools well. But the drainage problem is so severe that I can't recommend it. When I first got it, it ran for about 20 minutes then shut off. I called the manufacturer and was told to remove the drain plug to empty water that may have been left in the unit when they tested it at the factory. Sure enough, about 18 ounces of water came out, and the unit switched back on. Unfortunately, that wasn't the end of it - every twenty minutes to a half hour, it required draining to operate. I contacted Whynter again and was told I would need to install tubing so the unit could continuously drain.

        Since the drain is right at the bottom of the unit, I had to put it on a platform so gravity could help drain it. This, of course, defeats the purpose of the low design. I'm very surprised other reviewers haven't had this problem. I live in New York City which can get humid in July and August, but this problem occurred on relatively dry days in June, when none of my window air conditioners have been dripping at all.

        (2 of 2 customers found this review helpful)

         
        5.0

        Whynter Sno Portable Air Conditioner

        By Stan N

        from USA

        Verified Buyer

        Comments about Whynter Sno 13,000 BTU Portable Air Conditioner:

        After doing my research on-line, I purchased the ARC-13W/S. Our home was built with a central AC unit on the 1st level but not the second. Tired of installing and removing the 5K BTU window units each year I went for a indoor unit. Works great, also added a 9" fan to move the air around, my second floor is now perfect. The unit is in the second bedroom and the unit cools two bedrooms and one bathroom without a problem. Side benefit, no Stink Bugs coming in via the window AC units. I now have full screens on the window's that once only had half screens.

        (3 of 3 customers found this review helpful)

         
        5.0

        so far, so very good

        By Steve Sybesma

        from USA

        Verified Buyer

        Comments about Whynter Sno 13,000 BTU Portable Air Conditioner:

        After initially receiving a damaged package and refusing it back to Sylvane, they credited me $50 and delivered a pristine package very promptly.

        This unit is by far the best portable of the two brands I've tried (the other one being a Royal Sovereign model ARP-3012/3012S).

        The Whynter Sno 13,000 BTU is easily less than half as noisy and cools more effectively than that other model I got from Sears.

        And so far, it's reliability is excellent. I've been running it many hours each day for about a month now and it's handling the load. It's made to run many hours each day and it's more power-efficient than some other brands also.

        I would not hesitate to recommend this brand. It's not given me a bit of trouble so far, and the way this thing is built I wouldn't be surprised if it exceeds the one year warranty on the unit as a whole and 5 years on the compressor.

        (4 of 4 customers found this review helpful)

         
        5.0

        Wow...what a unit.

        By Greg Harris

        from USA

        Verified Buyer

        Comments about Whynter Sno 13,000 BTU Portable Air Conditioner:

        We purchased this unit to use on our 42 foot houseboat and boy does it deliver! Sylvane was wonderful to deal with and the unit is amazing. After days of research on-line, I called to order it and to ask a few questions...they had the best price on the net. The customer service representative even gave me a coupon code to save some money off the purchase. I think the shipping was free too...and they sent it directly to the marina.

        Set up was a breeze and when I contacted Sylvane because some of the plastic accessory parts got broken in shipment, they immediately contacted the manufacturer who then contacted me to send me the new parts....this is one "sounds too good to be true.." story that actually happened and turned out to be true! The unit is quiet, powerful, looks great and fits in small spaces...perfect for our boat! Thank you, Sylvane...you have earned a loyal customer!

        Displaying reviews 11-14

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