At Sylvane, we carry thousands of quality products from a variety of manufacturers. How do we decide what companies to partner with? We look for companies with unique cultures and technologies that can help our customers live a healthier, more comfortable life. In our "Meet the Manufacturer" series, we pull back the curtain to answer a few questions about the company and their products.
This time, we interviewed Nikki Krueger, Industry Manager for Santa Fe other ThermaStor products. Santa Fe offers basement and crawlspace dehumidifiers that our customers have loved since the beginning of Sylvane. They're known for creating American-made efficient products with long warranties. The interview with one of our first partnerships includes a brief history and helpful information about their products and culture:
What’s a unique type of technology that Santa Fe is known for?
Santa Fe is known for first bringing commercial-grade, energy-efficient dehumidifiers to homeowners. We are so confident in the quality of our products we offer the industry’s best warranty of 6 years! Every Santa Fe Dehumidifier Is Energy Star Certified. The highly efficient coil and the heat exchanger remove 2–3 times more moisture per kilowatt of electricity than a conventional dehumidifier.
What are some of Santa Fe’s most popular/commonly recommended products?
Our most recommended products are the Compact70 and Advance90. The Compact70 removes up to 70 pints of moisture at AHAM conditions, is known for fitting in tight crawlspaces where other models can't and is ideal for basements or crawlspaces up to 1,800 square feet.
The Advance90, on the other hand, is great for larger areas up to 2,600 square feet and removes up to 90 pints of moisture per day at AHAM. It's also Energy Star-rated for efficient operation.
Santa Fe's Ultra Series are also popular with customers. These HVAC dehumidifiers offer whole-house moisture removal and ventilation.
Can you provide a short history of Santa Fe?
Santa Fe's history dates back to 1977, when Therma-Stor, LLC was established to apply advanced heat transfer technologies to residential and commercial markets. Our philosophy is to excel as the leader in high-efficiency dehumidification, deliver quality products and service and succeed through honest, hard work. Read more about us here.
Would any Santa Fe employees be willing to provide a quote about why they love working there?
"I have worked at Therma-Stor for 24 years. My main focus is helping our customers everyday and I do that with pride to provide the best customer experience I can! I am proud of our products and love hearing the success stories from homeowners about how our products have solved their moisture problems! I have watched Therma-Stor grow so much over the years and our core values of hard work and teamwork to produce great products and customer service for the marketplace make this a place I proudly call home forever!"
"Therma-Stor has kept me here as a result of making quality, American made products that truly work as advertised. It’s fun and easy to sell products that ultimately sell themselves. The culture at Therma-Stor is also very family oriented. Everyone is treated like a valuable member of the team, and everyone contributes to help make a difference. As a result, the values of the company or carried over to our customers. Once a Therma-Stor product is purchased, that customer is now a part of the family, and they will be treated as such when they are in need of product support."
Additional Questions?
If you have questions about Santa Fe products or need assistance finding the best one for you, give us a call at 1-800-934-9194. We’re here to help! Do you have additional questions you want answered or ideas for future interviews? Leave us your thoughts in the comment section below or reach out to us on Facebook or Twitter.
