Return Policy

Sylvane is committed to your shopping satisfaction, so we offer a 30-Day Money-Back Guarantee on our products and a no-hassle return process.

30-Day Money-Back Guarantee

If you are not 100% satisfied with your purchase for any reason, you have the freedom to return your product(s) to us within 30 days for a refund.

Login to our online order portal and complete a return request within 30 days of your purchase or email us or call us at 1-800-934-9194 to get a return authorization (RA) number.
You will receive instructions for shipping the product back to us. You are responsible for the cost of return shipping.
Send your product back to us within 2 weeks of receiving your return authorization number. The shipment must be postmarked within this timeframe.
Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.

Policy Details and Exclusions

All products must be returned undamaged with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
Returns will not be accepted without a return authorization (RA) number. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 2 weeks.
Special freight truck deliveries (those items not delivered via UPS Small Package or FedEx Small Package) must be visually inspected at the time of delivery and any damage noted on the signed bill of lading or the delivery should be refused.
Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable.
The first day of the 30-day return period is the day the customer receives item(s). If a delivery is refused or undeliverable to the address that is provided, the customer will be charged actual shipping and brokerage charges incurred on both outbound and return shipment.

Please email us or call us at 1-800-934-9194 with any questions you have about our return and exchange policies. We are more than happy to assist you.

Holiday Return/Exchange Policy

All purchases made between November 15th and December 25th may be returned by January 10th or 30 days after your date of purchase – whichever is later.

Want to make sure your item is shipped and received by Christmas? Review our shipping information.