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Frequently Asked Questions
How does Sylvane’s installation service work through Thumbtack?
How does Sylvane’s installation service work through Thumbtack?
When you're ready to purchase and install your Sylvane product, select your product type and enter your ZIP code on our Thumbtack installer page. Thumbtack will connect you with verified professionals in your area. You can review installer profiles, compare quotes, and read customer reviews before making your choice. Once you select your pro, coordinate all the details, such as pricing, scheduling, and project specifics, directly through the Thumbtack platform. Payment for installation goes straight to your chosen service provider.
Who do I contact if I have an issue?
Who do I contact if I have an issue?
For installation-related questions, such as scheduling, pricing, or concerns about your installer's work, contact your Thumbtack pro directly through the platform. You can also reach Thumbtack Customer Support if needed. For issues with the product itself, such as product defects, missing parts, or operational questions, contact Sylvane Customer Service. We're here to support your product; Thumbtack supports your installation.