We are committed to your 100% satisfaction!
As such - we offer a 30-day full money back guarantee!*
All requests for purchase return or replacement must be submitted within 30 days of receiving delivery of item(s) and a return authorization number obtained. *Please see our other Terms & Conditions of Sale and 30-Day Money-Back -Guarantee below:
Shipping and Returns
Products must be returned undamaged with all original manuals, registration cards, accessories, box, outer carton, and packing material. If a product is returned damaged or with missing items, Sylvane reserves the right to assess a restocking fee up to the full value of the purchase depending on the items damaged or missing. Once a return has been authorized and return instructions provided to the customer, items must be returned in a timely manner (postmarked within 2 weeks). Customer is responsible for shipping charges to ship the item back to the Sylvane location specified on their return authorization.
In the case of defective merchandise - Sylvane will pick the merchandise up at the delivery location at no charge and provide a full refund to the customer.
Some select large items cannot ship via UPS small package service due to their size and must ship via freight carrier. These special freight deliveries must be unpacked and visually inspected at time of delivery. Any visible damage to units must be noted on the bill of lading before signing for delivery / or deliveries should be refused. In the case that customer is not available to sign for delivery at designated ship-to address and someone else will be signing for delivery at that location - customer agrees that recipient at the order ship-to address is acting as customer's qualified authorized agent. Once a freight delivery occurs with no damage noted on the signed bill of lading - customer has acknowledged that the items were received in good condition with no visible damage. This clause does not apply to standard UPS small package ground deliveries but to special LTL / UPS freight deliveries only.
Additional shipping charges due to customer special delivery requests (next day delivery, international, etc.) are not refundable. If a delivery is refused or undeliverable to the ship-to address that is provided, customer may be charged actual shipping, storage, and brokerage charges incurred on both outbound and return shipment. Shipping to Alaska, Hawaii, and destinations outside the lower 48 United States may incur additional shipping charges which are non-refundable. View our Shipping and Return Policy pages for more information.
Product Orders
Our goal is a 100% error-free site, but we do not guarantee that any content is accurate and complete, including price information and product specifications. Sylvane holds the right to cancel orders and refund customers' money due to pricing errors or other inadvertent inaccuracies. Product prices offered on the Sylvane site may vary from other advertised prices due to varying conditions in different geographic markets.
When a product is ordered from Sylvane using a credit or debit card, there is an initial authorization for the amount of the order. Cards will not be charged until the order is shipped. When paying with PayPal or Amazon Pay, the credit card associated with the customer's account is charged upon placing the order.
Holiday Return/Exchange Policy
We know the holidays can be hectic. That’s why we’re extending our return and exchange period for purchases you make at Sylvane during the holiday season. All purchases made between November 15th and December 25th may be returned by January 10th or 30 days after your date of purchase – whichever is later.
Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Georgia, excluding its conflicts of law rules. As a term of sale - customers agree that the exclusive jurisdiction for any claim or action arising out of or relating to transaction or terms of service or your use of the Materials and this website shall be filed only in the state or federal courts located in the Commonwealth of Georgia, and customer further agrees and submits to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
Contact Us
If you have any questions about this agreement, please call us at 1-800-934-9194.