Santa Fe Optional Condensate Pump

This was purchased to replace the previous pump which failed after several years' use. This one is less ""solid-feeling"" than the previous one and the plastic float clicks loudly when it goes on. But I gave it 4-stars, despite not being as obviously well-made as the previous one, because it worked immediately when installed. (no instructions included, but I did find them on line.) I might comment that I had a difficult time getting help from anyone at the company this time. In the past, they were not only available but also quite knowledgeable about the products. This time, I got transferred, cut off, told that the person with whom I had been speaking did not work there, and after several tries, I just gave up and ordered the pump without confirmation that this was the correct one. This has not been at all the kind of customer service that I have had in prior encounters and I hope it was just a bad day there. For customer service, I give one star this time!